chezkie werzberger
Jun 2026
Wow, what a lovely facility
Emerald Gardens
1012 N 72 Avenue4.1(21 ratings)· Pensacola average: 4.1
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1 / 5Quick Facts
- Total units
- 55
- Licensed capacity
- 55 residents
- Security
- Gated, secured community for resident safety
- Pricing transparency
- No published pricing; contact community for costs
Florida AHCA
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Emerald Gardens generally describe a caring, family-oriented staff and a secure, gated setting with decent outdoor space, though food quality is a recurring complaint. One reviewer described the facility as filthy and understaffed, and another had trouble getting basic pricing information from the administrator.
What reviewers praise
- Staff described as pleasant, caring, and attentive
- Family-oriented, friendly atmosphere noted by reviewers
- Gated, secure community with good outdoor space
- Units kept clean according to one family member
What reviewers flag
- Multiple reviewers mention repetitive or odd meals (e.g., rice and chicken)
- One report of filthy conditions and lack of staff
- One report of administrator hanging up when asked about pricing
- No published pricing information available
AI-generated from reviews and community data.
Emerald Gardens is a senior living community in Pensacola, Florida offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 21 reviews.
About Emerald Gardens
Emerald Gardens is an assisted living community in Pensacola, Florida, licensed for up to 55 residents. The community offers 24-hour staff, private rooms with private bathrooms, medication management, housekeeping, and laundry service. Amenities include a restaurant-style dining room, gathering and activity spaces, cable or satellite TV, an emergency call system, dietary accommodations, wheelchair accessibility, and social activities.
Reviewers' experiences with the community are mixed. Several families reported that staff members are pleasant and attentive, with one noting that the administrator took good care of their mother during her stay. Others praised the facility's secure, gated grounds and outdoor spaces. However, reviewers have raised concerns about food quality and cleanliness. Some families expressed dissatisfaction with meal variety and presentation, while one reviewer cited concerns about staffing levels and facility maintenance.
Types of Care at Emerald Gardens
Assisted Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Emerald Gardens
4.1overall · 21 ratings combined
4.1★ on Google (21)
Eric Bryant
Apr 2025
My mother was there at 97 years of age until she passed at 99. My experience, and I usually showed up at lunchtime, was the staff was attentive, probably overworked, the food was good. The facility is not in the best area of Escambia county, but it is gated, secure and has good outdoor space for residents. I believe it has new owners but they took good care of my mom
Sandra McMurray
Jan 2025
Filthy!! Lack of staff! Food is rice & chicken! Repeatedly! Overpriced!
Aida Ortiz
Jul 2020
Tried to get some information for a client of mine from Payton (Administator) hung up the phone on me. When I asked about pricing.
Patrica Lumpkin
Jun 2016
My mother-in-law resides at Emerald Gardens. The staff is pleasant and caring, and make every attempt to keep the units clean. They have had issues with the food served; my MIL says she has been served some "creative" meals such as "pepperoni casserole" and hot dogs and beans served as a casserole of a layer of beans, layered with french fries and topped with hot dogs. However, I have not tasted it myself and know my MIL has selective tastes; also, a new cook has been hired. Overall, if your loved one must live in assisted living, this is a great facility. Family-oriented and friendly.
Frequently Asked Questions
What types of care does Emerald Gardens offer?
Emerald Gardens offers Assisted Living.
Where is Emerald Gardens located?
Emerald Gardens is located at 1012 N 72 Avenue in Pensacola, Florida.
What do families say about Emerald Gardens?
Emerald Gardens carries a 4.1 out of 5 rating from 21 Google reviews. Reviewers of Emerald Gardens generally describe a caring, family-oriented staff and a secure, gated setting with decent outdoor space, though food quality is a recurring complaint. One reviewer described the facility as filthy and understaffed, and another had trouble getting basic pricing information from the administrator. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Emerald Gardens?
Submit the Request Information form on this page, or contact Emerald Gardens directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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