3.9(196 ratings)· Cherry Hill average: 4.2
1 / 5CMS Care Compare
Reviewers frequently single out specific staff members—especially the Hospitality Director and several nurses and aides—for warm, attentive care, while others describe serious lapses in basic care and staffing consistency, particularly for higher-need residents. Feedback is mixed, with some families reporting excellent rehab support and others describing neglect and administrative problems.
AI-generated from reviews and community data.
Dwellside Care and Rehab managed by Autumn Lake Healthcare at Cherry Hill is a senior living community in Cherry Hill, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 196 reviews.
Dwellside Care and Rehab is a skilled nursing facility in Cherry Hill, New Jersey, offering sub-acute rehabilitation, long-term care, post-hospital short-term rehabilitation, and respite care. Located near Jefferson Hospital and a short drive from Philadelphia, the facility provides around-the-clock skilled nursing for complex medical conditions under the oversight of board-certified specialists.
The community features a secured unit, multiple courtyards, a movie theater, comfortable common areas, and a state-of-the-art rehabilitation gym equipped with top-of-the-line therapy equipment. Residents receive individualized recovery plans tailored to their needs, with a multidisciplinary team of physicians, nurses, and therapists employing hands-on rehabilitation techniques focused on restoring strength, mobility, and independence.
The facility maintains a daily schedule of activities and offers both outdoor and indoor spaces for socializing, supporting residents in continuing an active lifestyle. Family members and friends are welcome to visit at any time, and the community aims to create a warm, inviting atmosphere that merges expert medical care with quality of life.
Dwellside Care and Rehab accepts Medicare, Medicaid, most insurance plans, and private pay. The facility is independently owned and operated, with healthcare services provided directly by Dwellside Care and Rehab.
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Help Me Choose3.9overall · 196 ratings combined
3.9★ on Google (196)
Sherly D.
May 2026
My dad recently stayed in there subacute and the Hospitality Director Megan was so thoughtful with her welcome basket and how caring and patient she was with my dad. I have never seen a rehab have something like this and it truly changes things in healthcare. Truly thankful for Megan and everything she did for my dad and family!
Kamryn
May 2026
I would strongly discourage anyone sending a family member here from seeing what goes on in this facility. First, weekends will always be agency. Agency is incompetent, unprofessional and they never know where anything is, not even wipes so I could clean the feces they left on his toilet. I had to bring in my own supplies to make sure he was taken care of. They do not know how to take care of patients with disabilities, and even basically admitted his care was too much for them, but they continued to collect money from him being there with neglectful care. Family members had to come up every single day to make sure he was getting taken care of, and every single day there was an issue. The call bells were not answered for 2 HOURS, and I even witnessed this myself. He was left in his feces over night because he could not make it to the bathroom because he is BLIND. He ended up falling trying to get on the bathroom another night because he knew if he went in bed he would sit in it for hours. They do not know how to handle trach care, we even had to teach most of the staff how to take care of him. There was times he would miss meals, or they would take it when he was in the bathroom without asking him if he ate. He was never monitored while eating although it states in his care that he should be monitored during meals. His last night at the facility he was on the verge of calling 911 because his trach was clogged and he could not breathe, and nobody was answering his call bell. He felt completely helpless and as if he had no dignity. Megan was nice and seemed to do everything she could, but the same terrible and inhumane care continued all the way until his last day there The nursing supervisor ebony and one other nurse that I forget the name of were also fantastic and seen what was going on, but times they were not there, again, he was not getting taken care of. Speech therapy, PT and OT worked with him fantastic to get out of there ASAP because he was clearly better off getting care at home. EDIT: also forgot to mention he was consistently dressed in clothes that weren’t his when he had plenty of clean clothes that were his. He was even sent to a doctors appointment with jeans on that were so tight they didn’t button. They weren’t sending him to doctors appointments with his HME on, which meant his stoma was completely open without filtration, as well as it full of mucus.
Roberta Williams
May 2026
Monica and Imani were wonderful aides! Meghan, my nurse, took great care of me as well! The kitchen staff was receptive and helped to adjust any of my needs accordingly. Alexis, from social services, and Cara, the activity director were wonderful! Betty, from the therapy, was informative and helpful. I was able to connect with Megan, our director for hospitality, and she helped make my stay comfortable.
Shadeed Sullivan
May 2026
So my experience here with Dwellside was up and down . The staff , nurses Miss Megan the nurse Miss Iesha , Miss Imani were fantastic . Nurse practitioner Leslie and Dr Rym was great .CNA keema, Dominique , and the whole staff was amazing . Hospitality with Miss Megan was tremendous came to see me in the hospital numerous times was great anything I needed she provided . I would like to thank the director of nursing Dan he was great I appreciate the care and long talks with me it was tremendous.I just did not like all the rules and regulations, how they categorize everyone in the same space . Im definitely higher functioning and younger but they treated me like I had serious medical issues . I couldn’t relate to the older population at all . The therapy team with Aaron was tremendous . I was here for Gastric sleeve surgery that went bad overall besides the administration everything was great I don’t agree with having 25,23, and 27 year olds in prominent positions as administrators trying to tell residents what to do with no degrees . Just goes to show that administration doesn’t value all clients well being it’s about money for them . Putting people in rooms with others without a screening process . My clothes was stolen by a roommate. They let it slide .there was some terrible things but alot of good people who I named was nice. Shout out to Miss Alexis and Miss Kim in Social Work they where phenomenal. The floor tech maintenance Ron , Sal , Keith , amazing . Thank you so much but the people in administration they know who they are where absolutely terrible
Diana S
Mar 2026
Mom recently received care here, and I can’t say enough about how amazing Megan, the Hospitality Director, was with her from start to finish. From the moment Mom arrived feeling anxious, Megan was there with her bright smile and warm welcome, instantly helping Mom feel safe and at ease. Mom truly thinks the world of her. Megan has such a kind and gentle way that makes you feel right at home, and that’s exactly how Mom felt whenever she was around. She checked on Mom regularly, making sure she was comfortable and doing well, and she was always attentive without hesitation. Megan also communicated wonderfully with our family, reassuring us that Mom was in good hands. The nurses who cared for Mom were incredible as well. A heartfelt thank you to Dominique, Janelle, Mercy, and Alisha for being so attentive to Mom’s medical needs during her stay. And thank you to Juana and Mayra for always engaging Mom in activities and bringing joy to her days. To all of you—never let your light dim. Keep loving the work you do, because there are so many people who will always need your dedication, care, and support. You showed Mom exactly that, and for that we are truly grateful. Thank you. ❤️
7 inspection visits in the last three years, 73 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 22, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Conduct testing and exercise requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 10, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 10, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity H of L: actual harm, patternCorrected May 22, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023
Honor the resident's right to manage his or her financial affairs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Dwellside Care and Rehab managed by Autumn Lake Healthcare at Cherry Hill offers Skilled Nursing / Long Term Care.
Dwellside Care and Rehab managed by Autumn Lake Healthcare at Cherry Hill is located at 3025 Chapel Avenue West in Cherry Hill, New Jersey.
Reviewers frequently single out specific staff members—especially the Hospitality Director and several nurses and aides—for warm, attentive care, while others describe serious lapses in basic care and staffing consistency, particularly for higher-need residents. Feedback is mixed, with some families reporting excellent rehab support and others describing neglect and administrative problems.
Dwellside Care and Rehab managed by Autumn Lake Healthcare at Cherry Hill had 7 government inspection visits in the last three years, with 73 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Dwellside Care and Rehab managed by Autumn Lake Healthcare at Cherry Hill and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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