3.4(55 ratings)· Oneonta average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Diversicare Of Oneonta are sharply mixed: several families describe serious neglect, especially on night shifts, along with concerns about cleanliness, missing belongings, and billing disputes, while others praise specific caregivers and the daytime staff for treating residents like family.
AI-generated from reviews and community data.
Diversicare Of Oneonta is a senior living community in Oneonta, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 55 reviews.
Diversicare Of Oneonta is a skilled nursing facility licensed for up to 120 residents in Oneonta, Alabama. The community is Medicare and Medicaid certified and operates with 24-hour staff including on-site registered nurses. Amenities include private rooms with private bathrooms, a restaurant-style dining room, emergency call systems, housekeeping, medication management, social activities, wheelchair accessibility, and dietary accommodations.
The facility holds a 2 of 5 star rating from CMS. Reviews of Diversicare Of Oneonta are mixed, with significant concerns raised about care quality, night shift staffing, communication with families, and documentation practices. Several reviewers reported issues with resident monitoring, falls, cleanliness, and billing disputes. One reviewer noted that "the night shift needs to be fired." Other reviewers, however, described attentive staff and a caring environment.
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Help Me Choose3.4overall · 55 ratings combined
3.4★ on Google (55)
Trinity Delzell
Oct 2025
This is a great facility with amazing workers who really care for their residents. They go above and beyond to provide for the ones who need them. The team members care for their residents as if they are family and always try their hardest to make them feel as if they are at home.
Eric Ericson
Sep 2025
These people did awful taking care of loved ones, letting them fall, not properly aiding them in their times of need, they leave it filthy, staff avoidant, not properly doing their part with insurance, and constantly sends harassment bills despite it being covered. This place needs to be investigated before they continue to put loved ones in danger.
Minnie Yancey
Jun 2025
Poor experience overall. Care was lacking. My father-in-law faced significant limitations. Weekly communication was a challenge. His therapy did not yield results, and now he struggles with mobility. Initial days confined to bed were unacceptable, and dignity was compromised. Overall, I cannot recommend this facility.
Dymd3z
May 2025
I cannot recommend this nursing facility based on the care my beloved mother received, especially during the night shifts. After her passing,( during the night shift) I was left with many unanswered questions.I would have liked basic information — like her last recorded vitals, the time she was last checked on, and whether any life-saving measures (such as CPR) were attempted — and no one could provide clear answers. To make matters worse, four of my mother’s personal belongings went missing after her death. While I want to give credit to three CNAs (Amy, Alex, and Myra) who consistently treated my mother with kindness and respect, the overall care was inconsistent and often inadequate. I spoke several times with the assistant director of nursing about recurring issues: long response times to call lights, delays in providing breathing treatments, and general neglect of basic needs. My mother was mentally sharp and fully aware, but physically dependent on staff for mobility and personal care. She deserved far better. Another moment that stood out — and not in a good way — was the call I received to inform me of her death. The woman who called was polite, but her tone was far too upbeat for such devastating news. It felt jarring and inappropriate. This experience has been deeply painful, and I share it in hopes that serious improvements will be made for the sake of other families.
Morgan Quick
May 2025
I wish I had time to write a book about my mother’s 24-hour experience in the East Wing, but I’ll keep it short and simple: the night shift needs to be fired. If you have loved ones in there—GET THEM OUT. The CNAs did not do their rounds, so if you think your loved one is being checked on, they are not. I have to give credit where it’s due—first shift was wonderful, and I can say that with confidence. But the night shift made me sick to my stomach. I have never been so uneasy in my life. I ended up in the hospital from the stress of their neglect. Also I have never been to a nursing home that didn’t have central heating and cooling?! Their sorry excuse for a window unit was also full of mold! *These pictures were taken of my mothers room while no one else was present she did not have a roommate*
3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 20, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2023
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2023
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2019
Have horizontal exits used in accordance with safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2019
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2019
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2020
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2019
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2018
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2018
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2018
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Diversicare Of Oneonta offers Skilled Nursing / Long Term Care.
Diversicare Of Oneonta is located at 215 Valley Road in Oneonta, Alabama.
Diversicare Of Oneonta carries a 3.4 out of 5 rating from 55 Google reviews. Reviews of Diversicare Of Oneonta are sharply mixed: several families describe serious neglect, especially on night shifts, along with concerns about cleanliness, missing belongings, and billing disputes, while others praise specific caregivers and the daytime staff for treating residents like family. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Diversicare Of Oneonta had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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