Alex Relaxr
Aug 2026
While some staff members at Diamond Willow mean well, my experience visiting and observing care here has raised significant concerns about the facility’s overall culture, hiring standards, and supervisory oversight.<br><br>There is a noticeable and troubling inconsistency in how residents and families are treated. In particular, certain caretaking staff display an overtly cold, dismissive, and passive-aggressive attitude. On multiple occasions, I have observed a caregiver whose demeanor abruptly shifts from indifferent to visibly annoyed when tasked with basic, routine caregiving duties.<br><br>I have also attached photos of some of the dishes which they serve the residents with that contain lots of smudges/debris, and I would like to make clear that the quality of the food provided is primarily made up of mass-manufactured goods. I've tried to motivate the supervisors to deal with these issues, as well as addressing some instances of reporting to the caregivers and them not logging properly to notify the head supervisor(s).. and was met by textbook authoritarian aggression, and power-trip escalation.<br><br>Simple, reasonable requests for assistance are met with hostility, deflection or apathy rather than the patience and basic cordiality that vulnerable adults deserve. There's also a consistent problem of entrapment within the facility for family members or medicinal delivery personnel, because they now refuse to share the code to exit outside of staff.. who are very commonly not present or requestable due to what I can assume are staffing shortages.<br><br>Assisted living is not just a commercial business—it is healthcare for people at their most vulnerable. When staff treat essential care with apathy or interpersonal resentment, it creates an anxious, unwelcoming environment for residents who rely on them daily.<br><br>Management needs to take a much closer look at who they are hiring, how staff are trained in basic interpersonal respect, and how care is monitored on the floor. If you bring a loved one to reside here, their day will consist of primarily sitting in their room watching television, or sitting in the main room watching television.. potentially some days with the exhilarating benefit, of a coloring book or fidget toys.<br><br>I strongly advise any family considering this facility first to look elsewhere for a facility (one that doesn't just cater to basic physical needs, but gets a clue and realizes that the mental needs of the residents are not something that can be treated with the attitude and atmosphere of house pets), and secondly to visit frequently, ask detailed questions about caregiver training and supervision, and consider exercising their right to set up in-room electronic monitoring under Minnesota law to ensure accountability and neglect prevention.<br><br>Also, please inform yourselves and your loved ones about the appropriate reporting lines regarding the behavior of the staff.
