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DFW Home Health

3909 Hulen St 3rd Floor

2.7(19 ratings)· Fort Worth average: 4.3

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Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1984

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of DFW Home Health are mixed but lean negative, with most families describing frustrating communication and scheduling problems, while one family reported an excellent experience with attentive nurses and physical therapy.

What reviewers praise

  • One reviewer praised knowledgeable, attentive nurses
  • Physical therapist described as excellent, aided recovery
  • Social worker specifically noted for returning calls

What reviewers flag

  • Several reviewers report missed or unreturned phone calls
  • Multiple reports of rude or unprofessional staff on calls
  • Complaints about last-minute schedule changes or no-shows
  • One report of refusal to assist with bathing

AI-generated from reviews and community data.

DFW Home Health is a home health agency serving Fort Worth, Texas offering At-Home Care and Home Health. Families rate it 2.7 out of 5 across 19 reviews.

About DFW Home Health

DFW Home Health is a Medicare-certified home health agency based in Fort Worth, Texas, operating since 1984. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits to clients in their homes.

The agency holds a CMS quality star rating of 3.5 of 5. Reviews are mixed regarding consistency and communication. Some reviewers praised the professionalism and compassion of clinical staff, noting that nurses and therapists were knowledgeable and attentive. However, multiple reviewers reported significant frustration with scheduling reliability, responsiveness to phone calls, and follow-up after hospital discharge. One reviewer noted staff "show up when they want" and cancel services at the last minute, while others described delays in starting therapy or difficulty reaching the office for discharge coordination and information.

Types of Care at DFW Home Health

At-Home CareHome Health

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Reviews of DFW Home Health

2.7overall · 19 ratings combined

2.7★ on Google (19)

Kat Estes

May 2026

via Google ↗ · Report

Horrible Service they show up when they want they do not work around your schedule show up at last minute or change times at last minute or hours late all they did was check my vitals they refused to bathe me or assist in bathing..Did not communicate with my Dr or know what was going on..Dr ordered therapy and they told me they couldnt start for 1 month so I canceled service with them an hour after I cancel service I have 2 nurses calling at same time saying I had scheduled with them for today and 1 was a rehab so it went from we cant get a rehab nurse to you for 1 month to all of a sudden 1 hr after I cancel service one is calling and I did not schedule with anyone I feel they are playing games I was told several lies today by them I dont know why the hospital sent them after my surgery All they did was check my vitals .. Not Happy at all ..Wish I would have checked the reviews first.. Unfortunately the hospital set this service up..I was not given a choice..

julie g

Apr 2026

via Google ↗ · Report

Rude, disrespectful and unprofessional!! I wanted my husband discharged cause he is going to begin home health somewhere else. It took forever. No one ever called back. I called several times getting the run around about his discharge I needed to get for him so he could start his new home health. I once again call and talk to Kim, who so rudely tells me she spoke with me and he was discharged. She never called me. That's how they do people. Lie and total disrespect. Don't go here. It's hard to get any response or services. The therapists are very uncaring and disrespectful.

Leslie Arnove

Apr 2026

via Google ↗ · Report

I went to them two times before and everything was great this time. I have been out of the hospital over 2 weeks and still have not heard from them. I called several times & was told different things each person w no calls back. Only after a nurse called did they call. Now I don’t need them. I can drive to pt or op. The only person there that is good is there social worker and she returns phone calls. I will Probably be having another surgery and I will find another agency that will help me when I need to help and will return phone calls and treat me with respect unlike Dfw Home Health

N.Pitts

Nov 2025

via Google ↗ · Report

I very recently reached out to DFW home health in anticipation of services. While I am hoping the experience is five stars, I'm terribly disappointed with my introduction to the company. Brandi,who has answered on both occasions, is incredibly short and not helpful. She appears eager to get off the phone and went out of her way to give me as little information as possible. The MOMENT I began to ask specific questions she became suspicious and exhausted every avenue to try and get me to identify what agency I was with. When I pointed this out she stated she was trying to ensure she didn't give out sensitive client information. I explained that she had done just that for the previous 7 minutes. I TRULY hope we get outstanding service in terms of the care they send for the client. With their 3 star rating and my experience with Beth, I'm not so sure.

Jennifer Shaw

May 2025

via Google ↗ · Report

I can’t say enough great things about this home health company. From the moment we started services, the team was professional, compassionate, and truly dedicated to my loved one’s well-being. The nurses were knowledgeable and attentive, always taking the time to explain things clearly and listen to our concerns. The physical therapist was excellent and helped make a real difference in recovery. Communication was prompt and respectful, and they consistently went above and beyond. I highly recommend this company to anyone in need of skilled, dependable, and compassionate home health care.

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By submitting, you're okay with us and DFW Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

DFW Home Health is a Medicare-certified home health agency (certified since 1984). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency78%US 79%
  • Rated their overall care 9 or 10 out of 1086%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well86%US 86%
  • The team discussed medicines, pain and home safety82%US 82%

558 completed patient surveys, 23% response rate.

Hospital outcomes

  • Discharged to the community85%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)14%US 11%Worse than

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around92%US 83%
  • Patients got better at getting in and out of bed92%US 83%
  • Patients got better at bathing93%US 86%
  • Patients' breathing improved92%US 85%
  • Patients got better at taking medications correctly89%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations73%US 61%

Service area

DFW Home Health reports serving 62 ZIP codes, including Fort Worth, Weatherford, Arlington, Bedford, Euless, Hurst, Keller, North Richland Hills, Aledo, Azle and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 457575. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does DFW Home Health offer?

DFW Home Health offers At-Home Care and Home Health.

How much does DFW Home Health cost?

DFW Home Health has not published its pricing. For context, communities in Fort Worth that publish rates start around $3,990 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is DFW Home Health located?

DFW Home Health is located at 3909 Hulen St 3rd Floor in Fort Worth, Texas.

What do families say about DFW Home Health?

DFW Home Health carries a 2.7 out of 5 rating from 19 Google reviews. Reviews of DFW Home Health are mixed but lean negative, with most families describing frustrating communication and scheduling problems, while one family reported an excellent experience with attentive nurses and physical therapy. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from DFW Home Health?

Yes. DFW Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use DFW Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit DFW Home Health?

Submit the Request Information form on this page, or contact DFW Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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