2.8(34 ratings)· Kingman average: 3.6
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Desert Highlands Care Center is a long-term skilled nursing and rehabilitation facility in Kingman that has served the community since the 1970s. Reviews are sharply mixed: one family found the staff attentive and the facility clean and welcoming, while several others report serious problems with lost belongings, medication timing, staffing levels, and communication from administration.
AI-generated from reviews and community data.
Desert Highlands Care Center is a senior living community in Kingman, Arizona offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Cable or Satellite TV. Families rate it 2.8 out of 5 across 34 reviews.
Desert Highlands Care Center is a long-term care and rehabilitation facility in Kingman, Arizona, offering skilled nursing services with 24-hour care, onsite medication management, and therapeutic support. The community has served Kingman since the 1970s and maintains a philosophy centered on residents' quality of life and independence.
The facility provides occupational, physical, and speech therapy along with laboratory, social, and vision services. Staff are trained to assist residents with daily activities and mobility needs, with a focus on helping residents achieve their personal goals and maintain an active lifestyle.
Traditional suites are designed with resident safety and comfort in mind, featuring free cable television, individual thermostat control, and accessible bathrooms. The community also offers custom nutritional programs tailored to individual health needs.
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Help Me Choose2.8overall · 34 ratings combined
2.8★ on Google (34)
April Wilcox
Jun 2026
They discharged my confused mother to her roommate with no instructions or walker. My mother missed her dialysis appointment do to lack of communication. My mother fell at home. When I called and left a message to ask about follow up appointments or when home health care was coming I had to leave a message for the social worker who refused to call me back. Thanks for all the problems you caused me
Dirty Harry
Jun 2026
Horrible care of elderly @ Desert Highlands. Administration doesn't care about the patients, just the money they pay. Don't leave your loved ones there! The night shift is the worst!
jean lewis
Mar 2026
One star laundry-they lost 4 out of 5 items I sent even though I had put my name and room number in all items. A lady from the laundry came a few days later and threw two pairs of blue pants in my closet that weren’t mine. Food 3 star- one night they only sent a package of mini Oreo cookies which they said I ordered-lies I’m borderline diabetic and avoid processed sweets. CNAs work hard but on several nights one of them had to cover 15-19 patients. Nurses were adequate but some nights didn’t get my night meds until 10:30 pm. Physical/Occupational therapists were good-would give them 4 stars. Several times I called their number from internet information to ask to see administer re several problems and she was responsive to my concerns. Like most rehab places in Mohave County, if you want decent service you had better be able to advocate for yourself or have someone who can advocate for you.
Kenneth
Sep 2025
My wife was in this place for about 3 weeks they lost her clothes and they lost her medicine that i took in so they could see what she was taking. The nurse's were good but the people that make sure they had clean beds and clean clothes on were not even close to being any good at all. They said that my wife clothes were messed in so they put them in the trash that is a 100% lie she never even put them on because they keep her in diapers because she couldn't go to the bathroom I just got them for her at Walmart and her shirt was never even worn i had just gotten her clothes from Walmart and how could she have messed in her shirt someone wanted them because they were new and did not think anyone would miss them. All I have gotten is the run around I am going to report them to who ever I can. I tried calling the main person in charge and the voice mail was always full. This place needs to be looked in to about some of their practices. They could have replaced my wife stuff but no one ever offered. I hope people really pay attention to this place if they let their love ones go. I am going to call the state representative and anyone else i can talk to about desert highlands. I will make sure I let everyone in Kingman Arizona know how they operate. This is not over by any means I am retired and I have nothing but time. Kenneth linens
Bernie Skinner
Feb 2025
I want to take a moment to discuss Desert Highlands. We're pretty new in town and with my husband in the hospital I needed to choose a rehab facility for him. The Admissions Director took all the time I needed to answer questions and take a tour. I quietly observed the staff. Being very judgemental and an advocate for my husband I made THE BEST choice. When I faced the hardest decision of all…to place him permanently Desert Highlands is the only facility I would except. You'll find someone cleaning ALL THE TIME, activities calendar posted and the doors thrown open to welcome visitors and pets. The sign says they love what they do…You'll see it's true.
7 inspection visits in the last three years, 72 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025
Establish roles under a Waiver declared by secretary.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2025
Develop a communication plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2023
Have proper medical gas storage and administration areas.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Conduct risk assessment and an All-Hazards approach.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Develop Emergency Preparedness policies and procedures.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Establish policies and procedures including evacuation.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Establish roles under a Waiver declared by secretary.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Provide emergency officials' contact information.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Install an approved automatic sprinkler system.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Ensure proper usage of power strips and extension cords.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Establish policies and procedures including evacuation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Establish policies and procedures for medical documentation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Establish policies and procedures for volunteers.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Desert Highlands Care Center offers Skilled Nursing / Long Term Care.
Desert Highlands Care Center is located at 1081 Kathleen Ave in Kingman, Arizona.
Desert Highlands Care Center carries a 2.8 out of 5 rating from 34 Google reviews. Desert Highlands Care Center is a long-term skilled nursing and rehabilitation facility in Kingman that has served the community since the 1970s. Reviews are sharply mixed: one family found the staff attentive and the facility clean and welcoming, while several others report serious problems with lost belongings, medication timing, staffing levels, and communication from administration. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Desert Highlands Care Center had 7 government inspection visits in the last three years, with 72 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Desert Highlands Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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