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Desert Haven Care Center

2645 East Thomas Road

3.4(44 ratings)· Phoenix average: 4.2

Desert Haven Care Center — photo 11 / 4

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
115

What Families Think

Reviews for Desert Haven Care Center are sharply divided: some families and residents praise individual nurses, aides, and doctors for compassionate, attentive care, while others describe serious safety, cleanliness, and property issues. Ratings sit at 3.4 out of 5 on Google (37 reviews) and 3.7 on Yelp, reflecting this mixed experience.

The Good

  • Several reviewers praise kind, attentive nursing staff
  • Doctors described as responsive and effective
  • One reviewer noted the facility was fully staffed
  • Staff cited for going above and beyond for dying residents

The Bad

  • Multiple reports of roaches, urine smell, and poor cleanliness
  • One report of staff refusing to call 911 for a medical emergency
  • Several reviewers describe lost or stolen personal belongings, including clothing
  • Reports of slow response to call lights and bedpan requests
  • Building described by multiple reviewers as old and rundown

AI-generated from reviews and community data.

About Desert Haven Care Center

Desert Haven Care Center is a skilled nursing / long term care community in Phoenix, Arizona.

Families rate Desert Haven Care Center 3.4 out of 5 based on 37 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.4overall · 44 ratings combined

3.4★ on Google (37) · 3.7★ on Yelp (7) · Yelp page ↗

LUCKY

Feb 2026

via Google

Now that I have transitioned to a superior facility, my clarity of mind has returned. I feel compelled to issue a formal warning: Desert Haven Scare Center is, without contest, the most grievous establishment I have encountered since becoming disabled. While a select group of staff members perform their duties with grace, the leadership and general standards are utterly beneath contempt. Grievances of the Realm The Oak Unit Leadership: The Head Nurse is a habitual fabricator of the truth, and the Director of Nursing (D.O.N.) is utterly ineffectual, blindly endorsing every falsehood. To suggest they are unfit for their stations is a drastic understatement. The Loss of Property: Upon my arrival, I was commanded to inventory my wardrobe. When the laundry department inevitably lost my garments, I was only reimbursed for three items. It became clear the staff had lied about the inventory process entirely. Security & Neglect: My belongings remained secure only because I maintained a personal security camera. Furthermore, my "call light" was treated as a mere suggestion. They justified their negligence by claiming I could walk, and they weaponized my slurred speech against me. Profiling & Prejudice: At 6'4" and nearly 300 pounds, I was profiled relentlessly. The indignities I suffered were so numerous I have lost count. Atmosphere of Distrust: I refused to entrust them with my financial data and provided false information regarding my kin to protect them from this toxic environment. I kept the administration in a state of confusion as a defensive measure. A Failure of Care I endured this "asylum" solely for the mental health program and to avoid delaying my Social Security benefits. However, the treatment I received was insane. Whenever the environment provoked an outburst, the administration engaged in gaslighting to cast me as the villain. I witnessed the Head Nurse and D.O.N. literally huddling to concoct manipulations to cover their failures. I was there to heal, not to accumulate new trauma. The state of the facility is appalling: The State inspectors are nowhere to be found. Pest control is a fantasy. They lack even basic cable, offering only subpar digital television. The Roll of Honor Despite the darkness of this institution, there are Extraordinary Souls who deserve recognition. This review is a condemnation of the establishment, not these noble individuals. If your name is not on this list, it is my firm belief that you have no business in the medical field. I salute the following: Debbie, Sabrina, Jessie, Karly, Jonathan, Richard, T-Jay, James, Selena, Karin, Denise, both Mexican and African American Claudia, Phyllis , Terri,Brittany, Angela, Brandy, Sarah, Chuck, Kefe, Suzan, Cheryl, Jordan, Wellington, Erika, Rikary, Naomi, Perla, Sujey, Wilson, Lupe, Lori, Justin, Dawn, Awa, Joy, Jane, David, Gabbie, Maria, Paz, Romelia, Letty, Gift, Teresa, Odette, Sonnie, Awal, Franca, Mary, Evelyn, Craig, Alexa, both Seannas and their Mother, Norma, Bob, Lacy, Ralph, Cesar, and the entire Kitchen Staff. Unless this facility is placed under new sovereignty, it should be shuttered immediately. (🎤 The Mic has been dropped🎤).!!!

Reginaldo Salinas

Dec 2025

via Google

OutSide Of Building Is Old and Falling Apart. Went inside to visit patient reeked of urine. Not A Good Place.

Joel

Nov 2025

via Google

Did not feel safe I had a medical problem they refused to call 911 so I called went to the hospital for on thing the hospital found a worse problem had to have abdominal surgery don't go to this facility

D

Donna H.

Aug 2025

via Yelp

A new building would be a definite improvement. The staff is great. They take good care of their patients.

Kayla Sanchez

Jul 2025

via Google

This place is not bad at all. The rooms are outdated, building appears old and rundown, it definitely could be remodeled. However, the majority of the staff truly went above and beyond caring for my mother. One of the nursing assistants was Sue and she was amazing taking care of my mom during her last moments. I would recommend this place.

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Frequently Asked Questions

What types of care does Desert Haven Care Center offer?

Desert Haven Care Center offers Skilled Nursing / Long Term Care.

Where is Desert Haven Care Center located?

Desert Haven Care Center is located at 2645 East Thomas Road in Phoenix, Arizona.

What do families say about Desert Haven Care Center?

Reviews for Desert Haven Care Center are sharply divided: some families and residents praise individual nurses, aides, and doctors for compassionate, attentive care, while others describe serious safety, cleanliness, and property issues. Ratings sit at 3.4 out of 5 on Google (37 reviews) and 3.7 on Yelp, reflecting this mixed experience.

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