renee
Jul 2026
all the therapists were great! I had a wonderful experience with HHC.
Deaconess Home Care
1010 Pleasant Grove Pl Ste 2004.3(11 ratings)· Mount Juliet average: 4.5
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Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 1978
- Staffing model
- Uses outsourced independent contract nurses at times
- Visit flexibility
- Will schedule therapy visits on weekends or holidays
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Deaconess Home Care is a home health and hospice provider in Mt. Juliet, Tennessee, rated 4.3 out of 5 from 11 Google reviews. Most reviewers praise the clinical skill and bedside manner of the nurses, physical therapists, and occupational therapists who provide in-home care, though one reviewer raised concerns about staff turnover and use of outsourced contractors.
What reviewers praise
- Reviewers repeatedly praise the physical and occupational therapists
- Nursing staff described as knowledgeable and professional
- One reviewer, a former RN, called the care impressive
- Therapists praised for communication and encouragement during recovery
What reviewers flag
- One report of frequent staff turnover and reliance on outsourced contract nurses
AI-generated from reviews and community data.
Deaconess Home Care is a home health agency serving Mount Juliet, Tennessee offering At-Home Care and Home Health. Families rate it 4.3 out of 5 across 11 reviews.
About Deaconess Home Care
Deaconess Home Care is a home health and hospice provider serving Mt. Juliet, Tennessee. The service brings nursing, occupational therapy, and physical therapy directly to patients recovering at home.
Families who had positive experiences consistently praised the clinical competence and interpersonal skills of their caregivers. Multiple reviewers highlighted physical therapists who were communicative, encouraging, and thorough, one family noted that their therapist "made sure I was equipped to move on to the next step" and even coordinated Saturday visits to maximize insurance coverage. A former healthcare worker with high standards for medical care reported being "so pleased" with the professionalism and knowledge demonstrated across all disciplines. However, one reviewer expressed frustration with staff turnover and the use of independent contractors, reporting inconsistent care and concern about business values.
Deaconess Home Care holds a 4.3 out of 5 Google rating based on 11 reviews. The split between strong endorsements and one critical account suggests that experience may vary depending on the specific clinicians assigned and the complexity of care needs.
Types of Care at Deaconess Home Care
At-Home CareHome Health
Amenities
Community Amenities
- On-Site Nurse (RN)
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Help Me ChooseReviews of Deaconess Home Care
4.3overall · 11 ratings combined
4.3★ on Google (11)
Mary Champion
Jun 2026
Deaconess Home Care and all their nurses and physical therapists are top-notch. I would always hope that my physician would refer me to them if I need them in the future thank you, Deaconess.
Debbie Haddock
Jun 2026
I had a major back surgery and was seen by RN,OT and PT and everyone was pleasant and kind but professional and knowledgeable n all aspects of care that I received. I was an RN and I worked n many different fields of healthcare and worked many years in homecare and I always have higher expectations from anyone or any company providing any type of health care to me. I was so pleased with the care provided and the knowledge that the nurses, occupational therapists and physical therapists displayed was impressive. I actually enjoyed having homecare provided by this company and would definitely recommend to anyone n need of healthcare n your home.
Susan Keith
Jun 2026
The physical therapy at home was a great experience with this group. Jenny was especially helpful, communicative, encouraging and always considerate of my time. I learned a lot. She made sure I was equipped to move on to the next step, and had all the visits my insurance would allow by scheduling a visit on Saturday, with Tammy, because of the holiday. Kelsey oversaw the evaluations and prepared me for moving on to out patient PT. They're a great group and I would not only recommend then, but would request them if I need any more PT. Thank you!
Brian Allen
May 2026
Did not get what I needed from them, always a new staff almost every visit, they cannot keep staff so they outsource independent contracting nurses than may know nursing but nothing about the business values or ethical business practices I do not recommend for long care or end of care treatment
Medicare Quality of Care
Deaconess Home Care is a Medicare-certified home health agency (certified since 1978). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency83%US 79%
- Rated their overall care 9 or 10 out of 1089%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well88%US 86%
- The team discussed medicines, pain and home safety87%US 82%
330 completed patient surveys, 25% response rate.
Hospital outcomes
- Discharged to the community83%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
- Preventable hospital visits during care (lower is better)12%US 11%Same as
How patients did
- Care started within 2 days of referral93%US 94%
- Patients got better at walking or moving around90%US 83%
- Patients got better at getting in and out of bed89%US 83%
- Patients got better at bathing91%US 86%
- Patients' breathing improved92%US 85%
- Patients got better at taking medications correctly88%US 81%
- Patients who had a fall with major injury (lower is better)2%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations69%US 61%
Service area
Deaconess Home Care reports serving 82 ZIP codes, including Nashville, Murfreesboro, Crossville, Cookeville, Franklin, Lebanon, Madison, Alexandria, Allons, Antioch and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 447138. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Deaconess Home Care offer?
Deaconess Home Care offers At-Home Care and Home Health.
Where is Deaconess Home Care located?
Deaconess Home Care is located at 1010 Pleasant Grove Pl Ste 200 in Mount Juliet, Tennessee.
What do families say about Deaconess Home Care?
Deaconess Home Care carries a 4.3 out of 5 rating from 11 Google reviews. Deaconess Home Care is a home health and hospice provider in Mt. Most reviewers praise the clinical skill and bedside manner of the nurses, physical therapists, and occupational therapists who provide in-home care, though one reviewer raised concerns about staff turnover and use of outsourced contractors. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Deaconess Home Care?
Yes. Deaconess Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Deaconess Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Deaconess Home Care?
Submit the Request Information form on this page, or contact Deaconess Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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