4.4(58 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers give Cumberland Valley Manor a high overall rating and many praise the staff's warmth and attentiveness, but a handful of recent reviews describe serious lapses in care and communication with families. The mix of glowing and alarming accounts suggests care quality may vary significantly by shift or department.
AI-generated from reviews and community data.
Cumberland Valley Manor is a senior living community in Burkesville, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 58 reviews.
Cumberland Valley Manor is a skilled nursing facility licensed for up to 84 residents in Burkesville, Kentucky. It is Medicare and Medicaid certified and offers 24-hour staffing, on-site nursing care, medication management, emergency call systems, and wheelchair accessibility, along with housekeeping and social activities.
The facility carries a CMS overall rating of 2 of 5 stars. Reviews of Cumberland Valley Manor are mixed. Some reviewers describe attentive, compassionate staff and well-organized activities, while others report serious concerns about communication with families, response to resident falls and injuries, and basic personal care standards. One reviewer noted difficulties reaching family members by phone, and several expressed frustration about learning of their relatives' hospitalizations only after the fact, citing what they viewed as inadequate staff communication and resident supervision.
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Help Me Choose4.4overall · 58 ratings combined
4.4★ on Google (58)
Byron Groce
Jan 2026
I wish the people in healthcare would actually treat their patients like human beings. I went to visit a family member, and when I tried to wake him up, his eyes were matted shut and he couldn’t even open them. No one should ever be left like that, and it honestly broke my heart to see.
jennefer Trent
Mar 2025
This facility for the resident here make sure the resident are alway happy and took care of. This place has activities that employees does with the resident. The nurses are very caring and make sure ...
Jessica Dishman
Feb 2025
If I could give no stars I would. My grandmother has fell so many times due to negligence. None of the staff communicate with family members in a timely manner or we have to hear from the hospital that she’s there and we didn’t even know she got hurt at this nursing home. They need to be shut down or retrained. There’s no reason for this kind of neglect to go on. I’m a CNA and I would never treat my clients how they have treated theirs.
Trisha Jane
Nov 2023
Cumberland Valley Manor has the most loving and exceptional staff any facility could have! From the administration down- they are a loving, compassionate team! You could not ask for a more knowledgeable and caring staff to care for your family!
Shadow Runner
Nov 2022
My first time calling to get in touch with a family member was terrible. I wasn't sure which station I needed so I pushed button 4 (for all other calls) it sent me to station 1 and the lady who answered was very rude. I asked if she could put me through to my family member and she got snappy saying " this is station one, you need to go to station two. It tells you this on the automated message. You actually need to call on the cordless phone" (like I know which phone I'm freakin' calling) She wouldn't even let me tell her my apologies as she kept running her mouth as if I ruined her whole day! Let me just say that the automated message does NOT tell you what each station does so I didn't know what station I needed. So she puts me through to station two and the nicer woman told me I need to call a complete different number (I'm guessing the cordless phone) I really hope that the folks that live there don't get treated the way that lady at station one treated me.
3 inspection visits in the last three years, 12 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 21, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 30, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Cumberland Valley Manor offers Skilled Nursing / Long Term Care.
Cumberland Valley Manor is located at 301 South Main Street in Burkesville, Kentucky.
Cumberland Valley Manor carries a 4.4 out of 5 rating from 58 Google reviews. Reviewers give Cumberland Valley Manor a high overall rating and many praise the staff's warmth and attentiveness, but a handful of recent reviews describe serious lapses in care and communication with families. The mix of glowing and alarming accounts suggests care quality may vary significantly by shift or department. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Cumberland Valley Manor had 3 government inspection visits in the last three years, with 12 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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