Chana M.
Jun 2026
My husband stayed at this facility for 17 days, and our experience was extremely disappointing. Based on the ratings and photos online, I expected a caring and professional environment. Unfortunately, the reality was very different. The facility appeared outdated and poorly maintained, and the level of care was unacceptable. Throughout his stay, communication from the staff was poor. We repeatedly had to call and ask for basic information. During the last five days of his stay, my husband became increasingly confused and incoherent. I contacted the facility multiple times, expressed my concerns, and specifically requested that a doctor evaluate him. My concerns were ignored. The most alarming incident occurred when my husband fell on a Sunday and was taken to the ER. The facility never contacted me to inform me of what had happened. Instead, I learned that he was in the emergency room through a message from my husband himself. At the hospital, we discovered that his infection had significantly worsened. Given the symptoms he had been experiencing and the concerns I had repeatedly raised, this was deeply troubling. The problems did not end there. The facility failed to send his belongings to the hospital, and when I later returned to retrieve his medications, I was given the wrong medication. When you place a loved one in a care facility, you trust that they will be treated with dignity, compassion, and proper medical attention. We did not receive that level of care. I cannot recommend this facility to anyone. Our experience was stressful, frightening, and completely unacceptable.
