1 / 5CMS Care Compare
Reviews of Crystal Care Center of Ashland are largely negative, with most reviewers describing understaffing, slow response times, and communication breakdowns around medications and care needs. A couple of reviewers had positive rehab experiences and praised specific staff members, but the overall pattern points to significant care and staffing concerns.
AI-generated from reviews and community data.
Crystal Care Center of Ashland is a senior living community in Ashland, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.3 out of 5 across 33 reviews.
Crystal Care Center of Ashland is a 72-bed skilled nursing facility offering short-term rehabilitation, long-term care, and specialized therapies in Ashland, Ohio. Located at the corner of Main Street and Route 250, the facility has undergone recent updates to its interior and exterior, providing a modern and welcoming environment designed to support residents during their recovery and care.
The center provides comprehensive skilled nursing services for those recovering from illness, surgery, or hospital stays, with a dedicated team offering daily hands-on care and rehabilitation. Specialized programs include cardiac care combining personalized treatment with education to manage symptoms and reduce rehospitalization, pulmonary care for conditions like COPD and respiratory failure, wound care led by expert clinicians to promote healing and prevent infection, and hospice care focusing on comfort and support during the final stages of life.
Rehabilitation and therapy services include physical, occupational, and speech therapy tailored to individual needs, designed to help residents regain strength, mobility, and independence. The facility also offers respite care for caregivers needing temporary relief, allowing them to rest and recharge while their loved ones receive care.
Daily assistance includes bathing, dressing, grooming, toileting, eating, and ambulating, along with medication management and other necessary services to support residents' recovery and well-being.
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Help Me Choose3.3overall · 33 ratings combined
3.3★ on Google (33)
J M
Jun 2026
This place is not it. From missed feedings, missed changes, and even missed scheduled rides to doctor appointments. All witnessed, all documented! We couldn’t wait to get our loved one out of there. Please consider another place, if that is an option for you and your loved ones.
Katie Johnson
May 2025
DO NOT TAKE YOUR LOVED ONES HERE. My mom not only wasn't taken care of properly and I had to call her an ambulance myself, but she was also assaulted by a male resident. The facility knew previously that the gentleman was an issue but left him unattended and able to enter my mom's room anyway. Constantly under staffed. No accountability. No remorse. No feedback from Embassy Healthcare. Every employee working at Crystal Care during my mom's stay, should be held accountable for their actions and/or lack of action. The Ohio Department of Health has investigated and Crystal Care has several deficiencies in many areas. Do your homework, you don't have to take my word for it. Katie Johnson - Shocked, horrified and devastated daughter.
Ashley Lueth
Feb 2025
Choosing the right care facility for a loved one is never easy. With so many mixed reviews, it can be overwhelming to find a place you trust. Here is my honest experience with Crystal Care of Ashland. The building, both inside and out, is outdated and in desperate need of repair. The moment you walk in, the smell hits you—while care facilities often have an odor, this one is particularly overpowering. To make matters worse, I walked into my mom’s room to find not one, but two mouse traps. I didn’t have the opportunity to do a site visit before choosing this facility, and I would strongly advise against that. The nursing staff repeatedly insisted that their therapy team was the reason we should be confident in our choice. The therapy room itself was nothing special, but my mom did enjoy the sessions. The food was typical for a nursing home, but there were many issues with communication about her dietary needs. After her meal plan was changed, it took a full week for the kitchen to get it right. The nursing staff, unfortunately, appeared overwhelmed, tired, and generally unhappy. At times, their behavior came off as condescending. When you press the call button for help, be prepared to wait—sometimes up to 20 minutes. My mom even had to assist a neighboring resident on two occasions because the aides were taking too long, and the woman was screaming for help. The facility seemed short-staffed, with only one or two aides caring for 30+ residents. It's no surprise that the staff often seemed irritated when asked for assistance. One aide even yelled at my mom for requesting her brief changed. On a positive note, Billie was fantastic. My mom talked about her fondly. The Crystal Care team will make you feel welcome on your first day, with all department heads introducing themselves. However, that’s the last time you’ll likely see most of them. If you try to reach anyone by phone, you’ll find that most lines go unanswered. There’s no voicemail setup, and after 5 p.m., good luck getting a response. The social services director was sweet and helpful, but it was clear she was overwhelmed and in need of support. She took days to return calls, and communication as a whole was one of the most frustrating aspects of our experience.The administrator never introduced himself, and would avoid eye contact in the hallway. On a brighter note, the activities director was a ray of positivity and energy. She truly stood out as someone who brought much-needed enthusiasm to the facility. Finally, when my mom was discharged, we were told she would be sent home with a few days of medications and that a 30-day prescription would be called in. Instead, we were given only 1.5 days of medication and three prescriptions were never called in. I had to drive all the way back to the facility to pick one up. When I called to follow up, the nurse who discharged us was rude, but the director of nursing eventually apologized and promised the scripts would be called in immediately. They never were. As a result, my mom went two days without her medications—an unacceptable situation. Based on my experience, I would never return to Crystal Care of Ashland and cannot recommend it to others.
nancy wasen
Jul 2024
I entered CC on June June 9th after spending almost a week at UH Cleveland for a brain bleed. My first week at CC I recall nothing and was just out of it. The next week the therapists starting working with me even tho I just wanted to stay in bed. I came home jUly 10th able to live on my own with some home health care~My take on CC is the food just sucked (I had a peg tube put in while in Cleveland). I depended depended heavily on that.<br>But my care was the best. Especially the therapists. Penny in particular was like my cheerleader. They got me up very early every day and got me going.<br>Did I have to wait sometimes longer than I thought I should for a nurse to come, of course. But their caseload is heavy and some patients require longer to take care of a person than others. I only had one nurse that I didn't care for. The rest were helpful and kind. In return I went out of my way to be nice to them.<br>I found the place clean and I really have to give the place 9 ot of 10 stars. The one star less is due to the industrial food but guessing you would find that in any nursing home.
Jman Gibbs
Jun 2024
My mother had to go for rehab. They took really good care of her there. Staff was polite and helpful. Unlike a few other nursing homes she had been in. I give it more then 5 stars if I could
6 inspection visits in the last three years, 58 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2025
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 28, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2022
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2022
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2022
Meet requirements for the use of electrical equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2019
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2019
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2019
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2019
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2019
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2019
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 4, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Crystal Care Center of Ashland offers Skilled Nursing / Long Term Care.
Crystal Care Center of Ashland is located at 1251 East Main Street in Ashland, Ohio.
Reviews of Crystal Care Center of Ashland are largely negative, with most reviewers describing understaffing, slow response times, and communication breakdowns around medications and care needs. A couple of reviewers had positive rehab experiences and praised specific staff members, but the overall pattern points to significant care and staffing concerns.
Crystal Care Center of Ashland had 6 government inspection visits in the last three years, with 58 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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