MyLivingChoice

Crossway Homecare

30 Massachusetts Ave

4.8(40 ratings)· North Andover average: 4.5

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Crossway Homecare logo
Crossway Homecare, photo 1

Quick Facts

Medicare quality
1.0 of 5 stars

Home Health Compare

Medicare certified
Since 2016
Therapy services
On-site physical and occupational therapy included
Social work support
Medical social workers help families cope emotionally
Transportation
Staff provide rides to doctor appointments and therapies

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most families describe Crossway Homecare as attentive, professional, and personalized, with several reviewers naming individual nurses who treated them like family. However, one detailed report describes a serious lapse in complex nursing care that led to a dangerous infection, a concern that stands out given the otherwise strong reputation.

What reviewers praise

  • High overall rating from most reviewers
  • Staff described as punctual, professional and compassionate
  • Personalized treatment plans from physical therapists
  • Occupational therapy support for daily living skills
  • Medical social workers help with emotional and practical needs
  • Reviewers say staff feel like extended family

What reviewers flag

  • One report of incompetent nursing care with a complex medical need
  • One reviewer described a dangerous infection linked to missed sterile procedure

AI-generated from reviews and community data.

Crossway Homecare is a home health agency serving North Andover, Massachusetts offering At-Home Care and Home Health. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.8 out of 5 across 40 reviews.

About Crossway Homecare

Crossway Homecare is a home care provider serving North Andover, Massachusetts, offering coordinated healthcare services delivered in patients' homes. The organization brings together nurses in varying disciplines to provide a wide spectrum of healthcare services alongside personal care support.

The agency provides assistance with activities of daily living, including bathing, dressing, personal hygiene, medication management, and light housekeeping. Staff also help with transportation to doctor appointments and therapies. Services are designed to make everyday tasks easier for patients while supporting their independence and well-being in their own homes.

Crossway Homecare employs physical therapists who develop personalized treatment plans and teach patients therapeutic techniques for recovery. Occupational therapists work with clients to develop physical rehabilitation programs and advise on adaptive equipment to help with daily skills and regaining lost abilities.

Medical social workers on staff assist patients and families in coping with both the practical and emotional impacts of illness on relationships and daily life. The organization is committed to empowering its staff through training so they can positively and effectively support patients with dignity and respect.

Types of Care at Crossway Homecare

At-Home CareHome Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Grocery Shopping and Errands

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Reviews of Crossway Homecare

4.8overall · 40 ratings combined

4.8★ on Google (40)

Diane Seavey

May 2025

via Google ↗ · Report

Terrible, awful care. DO NOT use them if you need complex care, nurses there are incompetent. My son had a central line that should have had the needle and dressing changed weekly. They were doing dressing changes only, sending nurses that didn’t know how to do this STERILE technique and never changed the needle causing a severe infection. Their excuse was they didn’t have an order!!!!’ Really and a competent faculty of nurse would have called his doctor and got the order!!!! My son could have dies from that!

Diana Fernandez

Nov 2024

via Google ↗ · Report

I highly recommend this healthcare service provider. As a former social worker it is easy for me to recognize excellence or subpar effort. My family member has the pleasure of getting help from Nurse Jane Klosiewicz and Beatrice Maina as well as other team members. Their level of care and professionalism is impressive and beyond compare. Efficiency, punctuality, and love are hallmarks of their service. Thank you Crossway for being there for our family everyday. God bless.

Aparche Muigai

May 2024

via Google ↗ · Report

Crossway Homecare has redefined homecare by combining a fantastic working environment, innovative caregiving approaches, genuine care, and an exceptional staff. If you are looking for a homecare provider that goes above and beyond, providing not just assistance but a truly personalized and compassionate experience, Crossway is the clear choice. They have set a new standard for excellence in the industry, and I wholeheartedly recommend their services.

Nathan Haskell

Feb 2023

via Google ↗ · Report

We are so thankful for Crossway Homecare! You can trust them to take care of your loved ones in any emergency. Their staff are very professional and passionate about attending to their patients.

Michelle Renee

Feb 2023

via Google ↗ · Report

We are so lucky to have found Crossway Homecare! Their commitment to client care and the integrity of their staff makes families of loved ones completely at ease knowing that they are being looked after the way a family member would look after them. In essence, I am happy to say that Crossway is our “extended family.”  I would highly recommend them to anyone who asks for in-home care as they are, in my opinion, the best and most trusted in their field.

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Medicare Quality of Care

Crossway Homecare is a Medicare-certified home health agency (certified since 2016). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

1.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

Hospital outcomes

  • Discharged to the community56%US 80%Worse than

How patients did

  • Care started within 2 days of referral80%US 94%
  • Patients got better at walking or moving around37%US 83%
  • Patients got better at getting in and out of bed32%US 83%
  • Patients got better at bathing31%US 86%
  • Patients' breathing improved42%US 85%
  • Patients got better at taking medications correctly33%US 81%
  • Patients who had a fall with major injury (lower is better)3%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations34%US 61%

Service area

Crossway Homecare reports serving 41 ZIP codes, including Lowell, Lynn, Haverhill, Lawrence, Amesbury, Andover, Bedford, Beverly, Boston, Boylston and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227648. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Crossway Homecare offer?

Crossway Homecare offers At-Home Care and Home Health.

Where is Crossway Homecare located?

Crossway Homecare is located at 30 Massachusetts Ave in North Andover, Massachusetts.

What do families say about Crossway Homecare?

Crossway Homecare carries a 4.8 out of 5 rating from 40 Google reviews. Most families describe Crossway Homecare as attentive, professional, and personalized, with several reviewers naming individual nurses who treated them like family. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Crossway Homecare?

Yes. Crossway Homecare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.0 out of 5 stars.

Do I need a referral to use Crossway Homecare?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Crossway Homecare?

Submit the Request Information form on this page, or contact Crossway Homecare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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