MyLivingChoice

Crossway Homecare

30 Massachusetts Ave

4.8(40 ratings)· North Andover average: 4.5

Crossway Homecare, photo 1

Quick Facts

Therapy services
On-site physical and occupational therapy included
Social work support
Medical social workers help families cope emotionally
Transportation
Staff provide rides to doctor appointments and therapies

What Families Think

Most families describe Crossway Homecare as attentive, professional, and personalized, with several reviewers naming individual nurses who treated them like family. However, one detailed report describes a serious lapse in complex nursing care that led to a dangerous infection, a concern that stands out given the otherwise strong reputation.

The Good

  • High overall rating from most reviewers
  • Staff described as punctual, professional and compassionate
  • Personalized treatment plans from physical therapists
  • Occupational therapy support for daily living skills
  • Medical social workers help with emotional and practical needs
  • Reviewers say staff feel like extended family

The Bad

  • One report of incompetent nursing care with a complex medical need
  • One reviewer described a dangerous infection linked to missed sterile procedure

AI-generated from reviews and community data.

Crossway Homecare is a senior care provider serving North Andover, Massachusetts offering At-Home Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.8 out of 5 across 40 reviews.

About Crossway Homecare

Crossway Homecare is a home care provider serving North Andover, Massachusetts, offering coordinated healthcare services delivered in patients' homes. The organization brings together nurses in varying disciplines to provide a wide spectrum of healthcare services alongside personal care support.

The agency provides assistance with activities of daily living, including bathing, dressing, personal hygiene, medication management, and light housekeeping. Staff also help with transportation to doctor appointments and therapies. Services are designed to make everyday tasks easier for patients while supporting their independence and well-being in their own homes.

Crossway Homecare employs physical therapists who develop personalized treatment plans and teach patients therapeutic techniques for recovery. Occupational therapists work with clients to develop physical rehabilitation programs and advise on adaptive equipment to help with daily skills and regaining lost abilities.

Medical social workers on staff assist patients and families in coping with both the practical and emotional impacts of illness on relationships and daily life. The organization is committed to empowering its staff through training so they can positively and effectively support patients with dignity and respect.

Types of Care at Crossway Homecare

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Grocery Shopping and Errands

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Help Me Choose

Reviews of Crossway Homecare

4.8overall · 40 ratings combined

4.8★ on Google (40)

Diane Seavey

May 2025

via Google

Terrible, awful care. DO NOT use them if you need complex care, nurses there are incompetent. My son had a central line that should have had the needle and dressing changed weekly. They were doing dressing changes only, sending nurses that didn’t know how to do this STERILE technique and never changed the needle causing a severe infection. Their excuse was they didn’t have an order!!!!’ Really and a competent faculty of nurse would have called his doctor and got the order!!!! My son could have dies from that!

Diana Fernandez

Nov 2024

via Google

I highly recommend this healthcare service provider. As a former social worker it is easy for me to recognize excellence or subpar effort. My family member has the pleasure of getting help from Nurse Jane Klosiewicz and Beatrice Maina as well as other team members. Their level of care and professionalism is impressive and beyond compare. Efficiency, punctuality, and love are hallmarks of their service. Thank you Crossway for being there for our family everyday. God bless.

Aparche Muigai

May 2024

via Google

Crossway Homecare has redefined homecare by combining a fantastic working environment, innovative caregiving approaches, genuine care, and an exceptional staff. If you are looking for a homecare provider that goes above and beyond, providing not just assistance but a truly personalized and compassionate experience, Crossway is the clear choice. They have set a new standard for excellence in the industry, and I wholeheartedly recommend their services.

Nathan Haskell

Feb 2023

via Google

We are so thankful for Crossway Homecare! You can trust them to take care of your loved ones in any emergency. Their staff are very professional and passionate about attending to their patients.

Michelle Renee

Feb 2023

via Google

We are so lucky to have found Crossway Homecare! Their commitment to client care and the integrity of their staff makes families of loved ones completely at ease knowing that they are being looked after the way a family member would look after them. In essence, I am happy to say that Crossway is our “extended family.”  I would highly recommend them to anyone who asks for in-home care as they are, in my opinion, the best and most trusted in their field.

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Frequently Asked Questions

What types of care does Crossway Homecare offer?

Crossway Homecare offers At-Home Care.

Where is Crossway Homecare located?

Crossway Homecare is located at 30 Massachusetts Ave in North Andover, Massachusetts.

What do families say about Crossway Homecare?

Most families describe Crossway Homecare as attentive, professional, and personalized, with several reviewers naming individual nurses who treated them like family. However, one detailed report describes a serious lapse in complex nursing care that led to a dangerous infection, a concern that stands out given the otherwise strong reputation.

How can families visit Crossway Homecare?

Submit the Request Information form on this page to connect with Crossway Homecare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of North Andover.