MyLivingChoice

The Crossroads of Flowery Branch

4595 Cantrell Road

2.4(72 ratings)

The Crossroads of Flowery Branch, photo 11 / 4

Quick Facts

Total units
100
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Recent renovations
Facility recently repainted with new lighting and flooring
Management change
New management and staff took over recently

What Families Think

Reviews for The Crossroads of Flowery Branch are sharply divided: several families and volunteers describe attentive nurses, a standout social worker, and a facility actively undergoing renovation and management change, while at least one report describes serious hygiene and pest problems. The community's 2.4 out of 5 rating from 72 Google reviews reflects this inconsistency in experience.

The Good

  • Rehab and long-term care outcomes praised by residents
  • Social Services Director Canisha Robinson repeatedly singled out for communication
  • RNs and CNAs described as skilled and attentive
  • Facility underwent visible repairs, painting, and flooring upgrades
  • New management credited with turning things around
  • Volunteers report clean building and well-cared-for residents

The Bad

  • One report of roach infestation and neglected hygiene care
  • One report of a resident left in a urinal for hours
  • Overall Google rating of 2.4 out of 5 suggests inconsistent experiences

AI-generated from reviews and community data.

The Crossroads of Flowery Branch is a senior living community in Flowery Branch, Georgia offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 2.4 out of 5 across 72 reviews.

About The Crossroads of Flowery Branch

The Crossroads of Flowery Branch is a skilled nursing / long term care community in Flowery Branch, Georgia. The community is licensed for up to 100 residents.

Families rate The Crossroads of Flowery Branch 2.4 out of 5 based on 72 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Crossroads of Flowery Branch

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of The Crossroads of Flowery Branch

2.4overall · 72 ratings combined

2.4★ on Google (72)

Catherine Lee

Jun 2026

via Google

If I could put 0 stars I would i totally don’t know where to start. First off I want to say how disrespectful every one is they should have 0 stars for this building. Need to be closed down ASAP It’s super gross inside of the building the roaches inside my mother room was horrible they never tried to clean up my mother will sit in her urinal for hoursss it’s so much I could put in here I will go on and on but state will be there soon if you have family there I will you the best if not PLEASE DO NOT GO YOU WILL REGRET IT

Robert Styron

May 2026

via Google

I am a current resident here and my stay has been outstanding. Canisha Robinson has been an excellent social worker. Samia, Stormy, Cici, and Veronica have been exceptional RN’s. All the CNA’s know their job and do it well. I would definitely recommend this place for rehabilitation or long term stay. Great job to the whole staff here.

Dr. Coré Floyd

Mar 2026

via Google

We arrived during a management and staff change at this location. They have done an amazing job taking care of my loved one. They have gone above and beyond to meet our needs and concerns. I am truly blessed for the staff that I am in communication with daily and for the way they are turning things around.

Fred Gerhart

Mar 2026

via Google

Placed mom here for rehab. I was uncomfortable with the condition of the facility, but over the past few weeks - big changes! Skilled workers have descended on this facility, repairing and painting walls, new lights, new ceiling panels, polished floors…big time face lift! The staff? Awesome people! Responsive, polite, caring…staff gets 10 stars. A special thanks to Canisha Robinson, the Social Services Director…a little dynamo that stayed in constant communication with me, always making sure I had the latest info on mom. Many thanks to you Canisha; I am truly grateful.

Kathleen McCleskey

Dec 2025

via Google

I volunteer and paint the ladies nails with my friend and neighbor. I always enjoy coming here. They recently did a Christmas party and we came and it was great, the other volunteers are amazing. The building was clean, the residents seemed well taken care of. The director is friendly and helpful. If you can please go volunteer here, if you can donate Please do. If you can bring items for the residents please do! They need and deserve help and love from their community.

Request information

Ask about availability, pricing, or a tour. Your details go only to The Crossroads of Flowery Branch, never sold or shared.

Government Inspection History

5 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 16, 2026Fire Safety StandardHealth Standard15 citations
  • Assure the security of all personal funds of residents deposited with the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

Jul 3, 2025Health Complaint5 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 30, 2025

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 30, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025

Aug 28, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 10, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 10, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

Jul 29, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

Nov 6, 2022Fire Safety StandardHealth Standard19 citations
  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2022

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2022

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • List the names and contact information of those in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Crossroads of Flowery Branch offer?

The Crossroads of Flowery Branch offers Skilled Nursing / Long Term Care.

Where is The Crossroads of Flowery Branch located?

The Crossroads of Flowery Branch is located at 4595 Cantrell Road in Flowery Branch, Georgia.

What do families say about The Crossroads of Flowery Branch?

Reviews for The Crossroads of Flowery Branch are sharply divided: several families and volunteers describe attentive nurses, a standout social worker, and a facility actively undergoing renovation and management change, while at least one report describes serious hygiene and pest problems. The community's 2.4 out of 5 rating from 72 Google reviews reflects this inconsistency in experience.

How did The Crossroads of Flowery Branch do on recent health and safety inspections?

The Crossroads of Flowery Branch had 5 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Crossroads of Flowery Branch?

Submit the Request Information form on this page to connect with The Crossroads of Flowery Branch and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Crossroads of Flowery Branch? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Flowery Branch.

Prefer to stay home?

Home care agencies serving Flowery Branch bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Flowery Branch