Ashley Dampier
Dec 2025
This review is directed to the Director of Nursing. While Cross City has an amazing physical therapy team, the same level of care is not reflected in the nursing staff. Some nurses are poor listeners, argumentative, and dismissive of concerns. Several nursing assistants are not adequately trained in basic patient care. They often do not know whether residents can walk, communicate, or understand their medical conditions, which are fundamental requirements for providing safe and appropriate care. This is a small facility that is rarely at full capacity, so there is no justification for substandard care or lack of staff awareness. Examples: •Not knowing when patients have eaten. last. •Leaving call lights on the floor. •Not dispensing medications properly OR promptly. • NO proper PPE AND if your family memeber needs oxygen they might get it they might not yelling back at patients saying that they can not breathe "yes you can!". Reporting concerns directly to you (D.O.N) has been ineffective, as staff behavior is consistently excused rather than corrected. This lack of accountability is unacceptable and requires immediate attention to ensure residents receive the quality care they deserve. Additionally, the facility itself is in noticeable disrepair and is severely outdated, further impacting the overall quality of care and environment for residents. This is completely unacceptable and needs to be addressed.
