MyLivingChoice

Creekside Healthcare Center

1900 Church Lane

2.1(15 ratings)· San Pablo average: 4.1

Creekside Healthcare Center, photo 1

Quick Facts

Total units
80
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
80
Rehab services
On-site physical, occupational, and speech therapy
Infection control
Dedicated COVID unit with specially trained staff

What Families Think

Creekside Healthcare Center is a skilled nursing facility in San Pablo that offers rehabilitation and dietary services, but its recent reviews are almost uniformly negative, describing neglectful, disrespectful, and at times abusive treatment of residents. Multiple reviewers report unsanitary conditions, rude staff, and serious lapses in medical attention and billing practices.

The Good

  • On-site physical, occupational, and speech therapy
  • Registered dietician oversees meal planning
  • Dedicated COVID-19 isolation unit with trained staff

The Bad

  • Multiple reports of rude, dismissive, or disrespectful nursing staff
  • Several reviewers describe a dirty facility with persistent odors
  • One report of staff mocking a bedridden, incontinent patient
  • One report of delayed emergency care and disputed billing after a resident's death

AI-generated from reviews and community data.

Creekside Healthcare Center is a senior living community in San Pablo, California offering Skilled Nursing / Long Term Care. Families rate it 2.1 out of 5 across 15 reviews.

About Creekside Healthcare Center

Creekside Healthcare Center is a skilled nursing facility in San Pablo, California, offering comprehensive care 24 hours a day, 7 days a week in a comfortable environment.

The facility provides physical, occupational, and speech therapy through rehabilitation professionals who work with residents' physicians to develop individualized care plans. Dietary services, overseen by a registered dietician, deliver nutritious meals according to physician orders, with feeding assistance and retraining available as needed. Nursing staff assist residents with bathing, dressing, eating, and restorative care.

Social Services at Creekside Healthcare Center address residents' social, spiritual, recreational, and emotional needs as part of comprehensive care. The facility maintains a commitment to treating residents and employees as family members within a professional and supportive environment.

The center has implemented detailed infection control protocols and maintains a dedicated COVID unit with specially trained staff for residents with suspected or confirmed positive cases. Facility personnel follow guidance from County, State, and Federal health agencies regarding screening, personal protective equipment, and hygiene practices.

Types of Care at Creekside Healthcare Center

Skilled Nursing / Long Term Care

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Creekside Healthcare Center

2.1overall · 15 ratings combined

2.1★ on Google (15)

Kesha Jones

Jan 2026

via Google

he treatment my husband received at Creekside Health Center was cruel, degrading, and inhumane. He is bedridden with a hip broken in three places, unable to walk or get out of bed on his own. He is completely dependent on staff for basic care. Instead of providing assistance with dignity, staff laughed at him after he had an accident he physically could not prevent. Mocking a disabled, bedridden patient is beyond unprofessional—it is abusive. No patient should ever be humiliated for a medical condition they cannot control. The facility itself is filthy, poorly maintained, and has a strong, unpleasant odor, which raises serious concerns about sanitation and infection control. The nurses we encountered were rude, dismissive, and openly disrespectful, treating patients as if they are an inconvenience rather than human beings deserving of care. This place shows a complete lack of compassion, accountability, and basic standards of care. Families trust facilities like this with their loved ones at their most vulnerable—and Creekside Health Center failed that responsibility entirely. I strongly warn others: do not place your loved ones here. What we witnessed should be investigated.

Melvin Savoy

Jan 2026

via Google

This facility provides extremely poor and degrading care. My husband was here yesterday and was treated with a complete lack of dignity and compassion. He has a broken hip in three places, is bedridden, and cannot walk or get out of bed. Because of his condition, he had an accident and needed assistance. Instead of helping him respectfully, staff laughed at him, which was humiliating and cruel. No patient—especially one who is disabled and vulnerable—should ever be treated that way. The facility itself is dirty, smells bad, and feels neglected. The nurses we encountered were rude, disrespectful, and dismissive, as if patients are a burden rather than people in need of care. This experience was heartbreaking and unacceptable. Patients deserve basic respect, cleanliness, and humane treatment. I would not recommend Creekside Health Center to anyone with a loved one who needs attentive or compassionate care.

Manuel Rincon Jr.

Oct 2025

via Google

My lady was there for breaking her ankle. They started off professionally then it was just lack off duty’s.People yelling at night ,patients walking into other patients room while they sleep. Dropped her roommate and they refused to say they dropped her.My lady clearly seen her feet knees and hands on floor .We left in middle of night.but it’s still better then the one by Nation burger !and that is only half of it 🤦🏻

Mary Fox

Apr 2022

via Google

PLEASE BEWARE OF THIS PLACE!!!!!!!! Out of that whole facility there was only 2 women that were actually empathetic and caring with patients. This facility stole money and over charged for things they had no right to charge for, because they knew nobody could go in during the beginning of the pandemic. I called almost daily to speak with my grandmother since visiting was not allowed, but rarely was able to get anyone to take a phone to her. When I could speak with her they would put it on "speaker phone" so there was no privacy even when trying to help her with personal things. When I was able to visit she would occasionally have marks and bruises in areas that did not make sense but nobody would look into it and I was unable to get her out before covid. She ended up having a stroke in the facility and they not only did not get immediate medical attention they let her sit with nothing but an i.v for almost 5 days before seeking professional medical help or informing us. We had called during that time and told she was resting. By the time she was seen by a physician it was to late and the damage was done. She sadly passed away just 2 weeks later, and was only at creekside ( in a nonresponsive state) for the first 4 days of the month yet they still charged her for the entire month. This place had no remorse for their part in her death, and had no problem taking their full payment as well. If you are even considering this place please look up the many cases over the past few years involving everything from abuse to sexual assault. This facility needs to be shut down again and for good! If you have family there please find them any other place, I wish I had known of the horrors of this facility before our family and grandmother suffered at the hands of these careless individuals. This is by far the most inhumane facility I have ever come across, please please research it as the info from the previous cases I mentioned are all easily found and available now.

KERRY HARSCHEL

Oct 2020

via Google

I have been in 7 different skilled nursing facilities in the last year That Creekside is one of the worst at 1st I thought it was going to be fine because everybody was friendly I think they were trying to make a sale the food is horrible C in a step 1 do their jobs is just awful place to be trying to find somewhere else way gonna be treated with respect

Request information

Ask about availability, pricing, or a tour. Your details go only to Creekside Healthcare Center, never sold or shared.

Government Inspection History

7 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 23, 2026Health Complaint1 citation
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2026

Feb 19, 2026Fire Safety Complaint1 citation
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 4, 2026

Aug 8, 2025Fire Safety StandardHealth Standard4 citations
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2025

Jul 21, 2025Fire Safety Complaint1 citation
  • Have an alternate power supply for its alarm system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 29, 2025

May 24, 2024Fire Safety StandardHealth Standard18 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2024

  • Properly provide smoke detection systems in areas open to corridors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2024

  • Have an alternate power supply for its alarm system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2024

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2024

Apr 11, 2024Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2024

May 5, 2022Fire Safety StandardHealth Standard16 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 4, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 4, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 4, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 4, 2022

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Provide primary/alternate means for communication.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2022

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2022

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Creekside Healthcare Center offer?

Creekside Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Creekside Healthcare Center located?

Creekside Healthcare Center is located at 1900 Church Lane in San Pablo, California.

What do families say about Creekside Healthcare Center?

Creekside Healthcare Center is a skilled nursing facility in San Pablo that offers rehabilitation and dietary services, but its recent reviews are almost uniformly negative, describing neglectful, disrespectful, and at times abusive treatment of residents. Multiple reviewers report unsanitary conditions, rude staff, and serious lapses in medical attention and billing practices.

How did Creekside Healthcare Center do on recent health and safety inspections?

Creekside Healthcare Center had 7 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Creekside Healthcare Center?

Submit the Request Information form on this page to connect with Creekside Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Creekside Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of San Pablo.