Pamela Mills
Jun 2026
Patient care is NOT a priority.
1 / 5Quick Facts
- Total units
- 82
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 82
- Inspections
- View history (68 citations)
- Licensed capacity
- Licensed for up to 82 residents
- Accepted complex/out-of-state case
- Took resident after other states' facilities declined
- Family communication method
- FaceTime calls offered for distant families
CMS Care Compare
What Families Think
Countryside Manor Healthcare is a skilled nursing and long-term care community in Fremont, Ohio, with a 4.3-star Google rating from 73 reviews. Most families praise the compassionate, attentive nursing staff, while a couple of reviewers describe frustrating communication problems and one cleanliness lapse.
The Good
- Nursing staff described as compassionate and attentive
- Case managers and Director of Nursing praised by name
- Accepted a young resident other facilities refused
- Facility described as clean and organized
- FaceTime calls offered to keep families connected
The Bad
- One report of a room not deep-cleaned before new resident moved in
- One report of unreturned calls and missed appointment follow-ups
- One report of billing and Medicaid payment confusion
- One report of staff shortages affecting responsiveness
AI-generated from reviews and community data.
Countryside Manor Healthcare is a senior living community in Fremont, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 73 reviews.
About Countryside Manor Healthcare
Countryside Manor Healthcare is a skilled nursing and long-term care facility in Fremont, Ohio, licensed for 82 residents. The community serves patients requiring post-acute rehabilitation and ongoing nursing support.
Family experiences here are markedly split. Several families report genuine satisfaction with cleanliness, responsive staff, and compassionate care, one family described their grandmother's contentment after negative experiences elsewhere. However, a consistent thread across critical reviews centers on understaffing and its direct impact on resident dignity. Families documented inadequate bathing schedules, skin infections from infrequent personal care, residents left in soiled clothing and bedding, and delayed response to family requests. One family noted that on a shift with only one aide for 26 patients, their relative remained in an uncomfortable position with food and debris on the floor. Communication gaps also emerge: families report unanswered calls and unresolved concerns raised with leadership, though individual staff members on certain units are praised as attentive.
The facility holds a 4.3-star Google rating across 73 reviews, reflecting this divided picture. Prospective families should weigh positive accounts of cleanliness and staff kindness against documented concerns about staffing ratios and the consistency of activities of daily living care.
Types of Care at Countryside Manor Healthcare
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Countryside Manor Healthcare
4.3overall · 73 ratings combined
4.3★ on Google (73)
Christine Farris
May 2026
My father was placed at the facility to strengthen him up. He was on a pic line, just had bowel surgery resulting with an illestomy and a catheter. They were informed about our concerns regarding infection right away. He did not receive a shower for a month. Over the course of his 2 month stay staff gave him 2 showers. I gave him the rest. He developed a uti in there which took over a week to get him on an antibiotic. He has kidney disease already so what’s the problem. When they decided to take him off the tpn I expressed my concern that it was too soon because he was barely eating to the doctor, staff etc. No one listened and I was assured they would have a nutritionist watching this. A couple weeks later they discharged him. I took him to my house and he was acting weird. He had no urine anywhere in the tube. Called the facility since I had them change the catheter and was told it probably needed flushed. Took him to the ER and informed them of the problem and told them I thought he was dehydrated and probably malnourished. Learned he was in kidney failure, severe dehydration, potassium level of 8.4. All of these affect the heart and he already had heart failure. And to add to it malnourished. He was hospitalized. No one should go into a facility and come out worse. I believe this has caused further damage to his heart and kidneys. Totally pathetic!!!! And to think he was charged 300 dollars daily . For what ? The following photos show my dad in March at the facility then 2 days after discharge
Victoria P.
Mar 2026
We are so grateful. We met Ashley, and she blessed our hearts! You can tell Ashley loves people and what she does- serving others. A big hug to Ashley! Thank you.
Anthony Chwalek
Feb 2026
Great place to live
Tere Johnson
Jul 2025
Another Five-Star Review for Countryside Manor – Fremont, Ohio I just returned from visiting Countryside Manor from June 9th through June 13th, and I’m filled with so much gratitude. This was my first time seeing the facility in person since my son was transferred there on Mother’s Day—and let me say, it was everything I hoped for and more. The care they’ve provided my son has been outstanding, and seeing it for myself brought me so much peace. The facility is clean, organized, and filled with kind-hearted people. From the moment I walked in, the hospitality was warm, genuine, and comforting—just as I expected after all the communication and support I had received from afar. I want to say thank you from the bottom of my heart for the excellent care you’ve shown my son. Being so far away from home in Jacksonville, Florida, has not been easy, but knowing he’s in such capable, loving hands makes all the difference. If you’re looking for a place for your loved one—especially when distance separates you—I highly recommend Countryside Manor. God bless each of you for the work you do. Keep shining and keep up the great work. With heartfelt thanks, [A Grateful Mother from Jacksonville, FL]
Government Inspection History
8 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 19, 2026Health Complaint11 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 12, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 12, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 12, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Mar 5, 2026Health Complaint3 citations
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 6, 2026
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2026
Jun 3, 2025Fire Safety StandardHealth ComplaintHealth Standard18 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 4, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
May 15, 2024Health Complaint1 citation
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Mar 5, 2024Health Complaint3 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 25, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Mar 22, 2024
Dec 18, 2023Health Complaint4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Feb 27, 2023Fire Safety StandardHealth Standard17 citations
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Meet requirements for the use of electrical equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2023
Nov 26, 2019Fire Safety StandardHealth Standard11 citations
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2019
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2019
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2019
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019
Provide primary/alternate means for communication.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 13, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Countryside Manor Healthcare offer?
Countryside Manor Healthcare offers Skilled Nursing / Long Term Care.
Where is Countryside Manor Healthcare located?
Countryside Manor Healthcare is located at 1865 Countryside Drive in Fremont, Ohio.
What do families say about Countryside Manor Healthcare?
Countryside Manor Healthcare is a skilled nursing and long-term care community in Fremont, Ohio, with a 4.3-star Google rating from 73 reviews. Most families praise the compassionate, attentive nursing staff, while a couple of reviewers describe frustrating communication problems and one cleanliness lapse.
How did Countryside Manor Healthcare do on recent health and safety inspections?
Countryside Manor Healthcare had 8 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Countryside Manor Healthcare?
Submit the Request Information form on this page to connect with Countryside Manor Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Countryside Manor Healthcare? Claim this listing to update photos, pricing, and details. It's free.
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