Beware, Dr. Susan Frankel apparently, left Summit Health (aka Summit Medical Group) about three years ago for Lantern Hill. Our family was called by Summit Health the same day of our family member’s appointment and advised appointment is canceled. Dr. No longer there, and of course no explanation. They have rights but apparently, appears the patient does not. No letter, no notification doctor leaving was the practice. Ethics??? And my mom told me her friend explored some facilities in the area, Lantern Hill was one and she was advised she did NOT have LANTERN HILL MONEY. How unfortunate, unprofessional, rude and inappropriate. These negative reviews apparently, are not surprising from individuals sharing their experiences with/about Lantern Hill.
My mother-in-law has been at Lantern Hill for six years. She resided in the Independent Living section for the first four years. The Independent Living facility is wonderful. The units are beautiful, the restaurants have good food, there are many engaging activities, the facility and grounds are well maintained, and the residents are warm and friendly.
Due to vision issues my mother-in-law moved to the Assisted Living section eighteen months ago. The Assisted Living section has proven to be a major disappointment. My mother-in-law requires minimal assistance- medication administration, someone to lay out her clothes and do her laundry (she can dress herself), prompting to go to the dining room when it is meal-time (she can't see to read the clock and know what time it is), and assistance turning on the shower (she can bathe, wash, and toilet herself).
On many, many occasions when we visit, she is still in her pajamas in the afternoon, her bed is unmade, waste baskets in her room are overflowing, dirty clothes are strewn all over and shoved back in her closet, and no one has come to tell her it is meal-time so she has not eaten. At least once a week I pick up her dirty clothes, straighten out her closet, wipe down her sink, and bring home clothing to be washed so she can be presentable for mass each Sunday.
We have complained over and over again about these conditions and her simple needs- pick up and wash her dirty clothes, give her clean ones so she can dress herself, and remind her when it is meal-time. Our complaints are met with polite lip service and no action.
The assisted living care overall is substandard (showering twice a week and housekeeping once a week) for the high cost. The floor consistently has a terrible odor. My advice is to stay clear of the Assisted Living at Lantern Hill. If the time comes that you need help, hire an aide or look elsewhere.
If I could give Zero stars I would, our parents have been deceased for a decade however every few weeks we get to read their names on yet another Marketing mailer from Lantern Hill. We haved called, sent the information back and made dozens of attempts to stop the marketing. Thanks again for reminding us around each holiday that they are not here to spend time with the rest of the family.
At the end of a recent visit to a college classmate in Pennsylvania, I said, "Well,I have to go home now." And I suddenly realized that, for, the first time since moving to my senior community several month ago, I had called my new digs "home" rather than "Lantern Hill"!
Coming here to Lantern Hill was truly a life changing event, and I had worried about how I would adjust to the food, the facilities, and the people. Especially after the stress of downsizing, selling my house of sixty years, moving, and unpacking!
But I had lots of help from my kids and the sales staff here. I was happy right away with my brand new single bedroom apartment, the gym and pool, the restaurant, the maid service, and the lovely garden outside my windows. Never the less, it felt like being in a good hotel.
However, this is a community, and the management, the staff, and the residents were all exceptionally friendly and welcoming. Almost everyone says a smiling greeting on passing in the halls. So I soon began to realize that this is a very special place to retire to.
And the opportunities for socializing are amazing, ranging from discussion groups, drawing and painting, singing, woodworking, card games, jigsaw puzzles, exercise classes, holiday parties, lectures, concerts, daily movies, chime ringers, and too many more to possibly fit in. Further, everything can be accessed without braving inclement weather. My only complaint is that, because there is no well defined work week and week end, it is hard to remember what day of the week it is!
Since I haven't been thin since college, you must know that I like to cook and eat. Well, the food service here is almost gourmet quality, far superior to anything I have experienced at the many senior residences I have visited to see old friends. Lantern hill has two restaurants, with weekly menu changes, but when I yearn to cook, I have a modern, brand new, fully equipped kitchen. I now liken living in Lantern Hill to being on an endless ocean cruise!
I now wish I had transited to senior living five years ago. But Lantern Hill was still on the drawing boards then, and I would have been stuck in a far inferior place!
Lantern Hill has more activities offered, on and off campus, than any one person could possibly want. All of the main rooms and corridors are bright and welcoming and kept impeccably clean, as are the grounds.
The staff is warm and ready to help in any way. And the food is good!!
My husband and I think it's a wonderful place to live out our senior years. There's a feeling of comfort, safety, and relaxation. Living here relieves the stress of maintaining a home. Our children are very pleased that we chose Lantern Hill because they see that we are happy and they don't have to worry about our care.
Dr. Anne Johnston
