3.7(33 ratings)· Brookfield average: 4.1
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Congregational Home, Inc. is a skilled nursing and long-term care community in Brookfield, Wisconsin, licensed for up to 66 residents. Google reviewers give it an average of 3.7 out of 5 stars across 31 reviews, but no detailed review text is available to describe specific family experiences.
AI-generated from reviews and community data.
Congregational Home is a senior living community in Brookfield, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 33 reviews.
Congregational Home is a skilled nursing and long-term care community in Brookfield, Wisconsin, licensed for up to 66 residents. Run by a nonprofit church-related organization, the community holds a 4-star CMS overall rating and is Medicare and Medicaid certified across all beds.
The community offers 24-hour staff, private rooms with private bathrooms, a restaurant-style dining room, salon and barber services, an on-site registered nurse, medication management, housekeeping, laundry service, dietary accommodations, emergency call systems, social activities, and gathering spaces. An RN is on site.
Reviewers describe notably mixed experiences. Some families report exceptional care from nursing, therapy, and certified nursing assistant staff, with particular praise for the size of private rooms and the attentiveness of the team. Others identify staffing consistency and communication as areas of concern, with complaints about organizational clarity and inconsistent attention to detail. One reviewer noted the facility has both "completely useless" and "complete blessing" staff members, reflecting variability in the team experience.
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Help Me Choose3.7overall · 33 ratings combined
3.7★ on Google (33)
S Morrison
Aug 2026
Mom was in there for 3 months. Staffing is not the best. They are sloppy, disorganized, communication is poor. They lose patients belongings even when it’s labeled. There’s definitely a disconnect between what’s expected and what’s provided. A lot of the staff doesn’t care. It’s just another job like working at McDonald’s. No heart.
Evie Danecki
Jul 2026
This Rehab facility deserves 5 out of 5 stars on Google. I could almost cry while writing this review. My Mother went through a nightmare situation at another rehab after injuring herself; and was so scared of continuing care. The staff here, are absolutely phenomenal! The PT and OT, fantastic! The rooms are huge and private. CNA's respectful and kind. The nursing staff has also been amazing.<br><br>Instead of declining, she has joined in on activities! She's healing! Because her morale is UP! 😭 This place is truly something special. I know she's in good hands and do not feel like I need to worry all day everyday.<br><br>The grounds are beautiful, the food is good, the activities keep people busy, the staff- all all-stars. ABSOLUTELY recommend this facility for the people you love. 10/10.<br><br>What a great experience this has been. ❤️❤️❤️
Kel Stunna
Jan 2026
By far one of the worse nursing homes ever to exist staff answers the phones very rudely and managed Ariana will make promises she can not keep.
Vickie Kent
Jan 2026
My mother was here for rehab recently and staff was so kind and caring, the suites are wonderful and feel like a hotel room! Plenty of room for many visitors ! Unfortunately she had to transition to hospice and I have to give a huge shout out to Mary Lou on the hospice wing so was amazing with my mom as well as family. I thank everyone for taking such good care of my mother.
Christopher Brown
Nov 2025
60%-75% of the staff are completely useless , The other 40%-25% are a complete blessing !!!....
4 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Provide rooms that can be unlocked from inside without a key.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 18, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 7, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected May 2, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2024
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Congregational Home offers Skilled Nursing / Long Term Care.
Congregational Home is located at 13900 W Burleigh Rd in Brookfield, Wisconsin.
Congregational Home carries a 3.7 out of 5 rating from 33 Google reviews. Congregational Home, Inc. is a skilled nursing and long-term care community in Brookfield, Wisconsin, licensed for up to 66 residents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Congregational Home had 4 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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