MyLivingChoice

Complete Care at Voorhees

3001 Evesham Road

4.3(216 ratings)· Voorhees average: 4.3

Complete Care at Voorhees, photo 11 / 5

Quick Facts

Total units
190
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
190
Memory care setup
Separate dementia care floor mentioned by families
Rehab focus
Programs aimed at reducing hospital readmissions after rehab

What Families Think

Complete Care at Voorhees is a skilled nursing and rehabilitation facility where reviewers describe sharply different experiences. Several families praise the rehab team, cleanliness, and attentive check-in process, while other reviewers report serious neglect concerns involving dementia and long-term care residents, including weight loss, dehydration, and unexplained injuries.

The Good

  • Reviewers praise attentive, detailed rehab check-in process
  • Staff described as professional and compassionate by some
  • Musical activities enjoyed by residents
  • Clean, well-coordinated spaces noted by families
  • Facility has readmission-reduction rehab programs

The Bad

  • Multiple reports of neglect, dehydration, and weight loss
  • One report of unexplained bruises, cuts, and missing belongings
  • One account of denied blood work before a resident's death
  • Concerns about limited engagement for dementia residents

AI-generated from reviews and community data.

Complete Care at Voorhees is a senior living community in Voorhees, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 216 reviews.

About Complete Care at Voorhees

Complete Care at Voorhees is a post-acute, skilled nursing, and long-term care facility located in Voorhees, New Jersey. The community provides tailored services and support designed to ensure residents have a comfortable, enriching, and engaging experience during their stay.

The facility offers rehabilitation programs designed to support patients through their recovery journey. Complete Care has developed initiatives to celebrate residents when they reach rehabilitation goals and successfully transition home, as well as strategies to reduce preventable hospital readmissions following post-acute stays.

The community emphasizes a collaborative approach to care, with staff working closely with patients to ensure they feel supported and confident in preparation for life after rehabilitation. Residents and families have noted that the facility maintains clean, well-coordinated spaces with nice rooms and a bright, caring atmosphere.

Complete Care organizes activities for residents, including musical events that have been highlighted as enjoyable experiences for patients at the facility.

Types of Care at Complete Care at Voorhees

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Live Performances
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Complete Care at Voorhees

4.3overall · 216 ratings combined

4.3★ on Google (216)

Michelle Froll

Apr 2026

via Google

My mother was transferred to this facility from another facility due to neglect and not being taken to her doctor's appointments. Upon arrival her health was pretty frail. I was receiving phone calls from one of the supervisors that she was disrupting the other patients by screaming as she had dementia at that point. She had other residents wandering into her room it was upsetting to her and I was told she was on the dementia floor and there was nothing they could do about it. She was put on hospice. The facility had what I would call an intervention saying that everything she had was curable. We had decided to take her off of hospice and she passed within a month. She wanted to be a DNR and they talk to me out of that too because everything she had was curable. Also she was refused blood work 5 days before she died. Do not put your loved one in this place.

James Gardner

Feb 2026

via Google

I've had the opportunity to interact with this building and have always found the staff to be professional, compassionate, and committed to maintaining a clean and welcoming environment for patients and visitors.

Maryann McKenzie

Jan 2026

via Google

So far - excellent check in, attention to all aspects of care and meds, already met with several staff who will be involved with my Son’s care and well being. My son loved lunch and his room mate is very kind, funny and friendly. Tiffany, manager for my son’s section, was kind, efficient, caring, patient and very helpful, especially when I asked for a lot of detail on his meds. I am so relieved. This is what rehab should be like!

S. Williams

Jan 2026

via Google

My mother is being starved and neglected. *Beware and be mindful of all negative reviews. They’re accurate.* This facility baited me into signing over guardianship to the state, leaving me with zero ability to assist nor save my mother from this horrible facility. When my mother arrived almost 3 years ago for memory care, she could walk and even eat on her own. Then, the guardianship took effect and now, she is completely immobile, unable to feed herself, and so heavily medicated she’s practically catatonic. Still haven’t received a reason to why she’s even on psych meds in the first place. She currently weighs under 95lbs and is skin and bones. She’s had multiple bedsores within last several months and has lost 15lbs within that timeframe as well. She has deteriorated so quickly and it’s heartbreaking to witness. Just this Monday, I came to visit and her mouth was crusty and dry, an indication of dehydration, her voice was horribly hoarse and her face appeared to have been unwashed since the last time I visited just two days prior on Friday morning. Not only that, it took several aides to run around like chickens with their heads chopped off to find my mother’s and another residents’ breakfast tray. Had I not been there and pestered those aides, she probably wouldn’t have eaten. Yesterday, the following day, as I was leaving the facility, an aide stopped and thanked me for coming to feed my mother in the morning. She then stated that she makes it a point to make sure my mother eats and gets some type of sustenance because when she leaves, who knows who cares enough to feed her on those other shifts. This admission from the aide fully confirmed what has been dismissed for the last several months. Today, I spoke with one of the administrators, quite dismissive and won’t name her as she’s been named enough in these reviews, and she was so hellbent on disproving my concerns and findings that she ironically proved them and made the facility look even worse. Bravo; what a spectacle she is. I understand there’s a shortages currently in healthcare but allowing vulnerable residents to be susceptible to neglect is unacceptable. *Please pay attention to your family members if they’re residents here.*

Cheryl Meyers

Jan 2026

via Google

My father was at complete care for a while. Horrible if I could give a zero I would. He had bruises and stitches,black eyes and cuts. When I got pissed and asked they just said oh he fell. No compassion at all. My father had dementia. So he needed to be kept aware and do things with him to keep his memory going good. Well all they did to all the patients that couldn’t care for themselves is stick them in front of the nurses station and they would just sit there all day. Not engaging in anything. It was so sad. All his clothing and blankets we would purchase would “disappear “. They would say they w ere probably in laundry. Never saw them again. I would not recommend at all.

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Government Inspection History

6 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 19, 2026Health Complaint1 citation
  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026

Aug 29, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2025

May 2, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

Jan 13, 2025Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 21, 2025

  • Provide appropriate foot care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 21, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 21, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 21, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2025

Sep 29, 2023Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Provide and implement an infection prevention and control program.

    Severity J of L: immediate jeopardy, isolatedCorrected Nov 30, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

Jun 7, 2022Fire Safety StandardHealth Standard13 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2022

  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2022

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2022

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care at Voorhees offer?

Complete Care at Voorhees offers Skilled Nursing / Long Term Care.

Where is Complete Care at Voorhees located?

Complete Care at Voorhees is located at 3001 Evesham Road in Voorhees, New Jersey.

What do families say about Complete Care at Voorhees?

Complete Care at Voorhees is a skilled nursing and rehabilitation facility where reviewers describe sharply different experiences. Several families praise the rehab team, cleanliness, and attentive check-in process, while other reviewers report serious neglect concerns involving dementia and long-term care residents, including weight loss, dehydration, and unexplained injuries.

How did Complete Care at Voorhees do on recent health and safety inspections?

Complete Care at Voorhees had 6 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care at Voorhees?

Submit the Request Information form on this page to connect with Complete Care at Voorhees and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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