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Complete Care at Multi-Medical Center

7700 York Road

4.4(253 ratings)· Towson average: 4.2

Complete Care at Multi-Medical Center, photo 11 / 5

Quick Facts

Total units
118
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
118
Care focus
Skilled nursing and post-acute rehab only
Readmission focus
Programs aimed at reducing hospital readmissions

What Families Think

Reviews of Complete Care at Multi Medical Center in Towson are sharply mixed: several families and patients praise individual therapy and nursing staff for kindness and attentiveness, while others describe serious lapses in basic care, staffing responsiveness, and cleanliness. There are also multiple reports of overcrowded rooms and building renovation disruptions.

The Good

  • Therapy (OT/PT) staff praised as skilled
  • Some nurses described as caring and attentive
  • Staff generally described as friendly and pleasant
  • Patients kept clean, per one reviewer

The Bad

  • Multiple reports of slow or unresponsive nursing staff
  • One serious report of neglect leading to death
  • Overcrowded rooms with two beds in single-bed spaces
  • One report of building under disruptive renovation

AI-generated from reviews and community data.

Complete Care at Multi-Medical Center is a senior living community in Towson, Maryland offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 253 reviews.

About Complete Care at Multi-Medical Center

Complete Care at Multi Medical Center is a skilled nursing and post-acute care facility located in Towson, Maryland, offering long-term care and rehabilitation services. The community tailors its services and support to create a comfortable and engaging environment for its residents.

The facility provides recovery programs designed to support patients through their rehabilitation journey. Staff work collaboratively with patients to celebrate milestone achievements and facilitate successful transitions home. The community implements strategies to reduce preventable hospital readmissions following post-acute stays.

Activities and engagement are part of the resident experience at Complete Care, with an activities department that provides programming for residents. The facility maintains a clean and cheerful environment with staff described as friendly, attentive, and caring across all levels of the organization.

Types of Care at Complete Care at Multi-Medical Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Complete Care at Multi-Medical Center

4.4overall · 253 ratings combined

4.4★ on Google (253)

Jennifer SKHJ

Apr 2026

via Google

The 5 stars r for the care & kindness of the wonderful staff!! The accommodations are horrible! My father's in a rm with someone else which wouldn't be a problem if it was a room that was meant for 2 beds. !! It's a single bed room with 2 beds squeezed in it!! I'm hoping g the rm bill cut in hlf cuz I WILL NOT pay the same price e for half the care & privacy!! It's bad enough hes fighting Cancer & cant be home like he qants to be!! So you figured they would accommodate each patient or find another solution for their overcrowding!! Other then that I can't co.plain.

Mark Wood

Mar 2026

via Google

Staff is always pleasant and Listens to your comments and answers any questions you have. Patient care good, patients are always clean. Couldnt give 5 stars since building is being remodeled and currently a disaster. Im very pleased.

Samantha Dear

Mar 2026

via Google

I was there for a couple months about 5 years ago. Redoing my review since it got deleted. OT and PT were great people, but the nursing support staff never got us ready, which cut into out therapy time, by a ton! They get paid for it, we don't get the full time. I had 2 great part-time nurses, but the rest were awful. One was so rude and insulting. Management was no better. The fire alarm would go off at random times, chicken wasn't cooked half the time. Aides would hide in my room so they didn't have to work. They left an elderly lady in a wheelchair for like 12 hours in front of my door multiple times. I still have nightmares about that place. So grateful for the handful of employees who want to help, and didn't just need a paycheck. I would not suggest leaving anyone there for long if you can't go daily to help take care of them.

This is a death house. We had a loved one sent there for rehab, and after 2.5 weeks, he became unresponsive and was sent to the ICU. He was then transported to hospice and died 2 days later. The ICU notified us that he was severely dehydrated, which I'm not surprised about, as the staff needed to be reminded to keep patients hydrated and fed. This place takes liberties on patients using schizophrenia antipsychotic medications to keep dementia patients sedated for their convenience at all times. The staff were rude and ignorant. They turned him into an unresponsive vegetable in their care, where he stopped recognizing his family within days of being there. This facility's negligence and mistreatment of patients is unacceptable. I demand a thorough investigation into their practices. The state health department needs to take immediate action to ensure no one else suffers the same fate as my loved one.

Belle Neal

Jan 2025

via Google

Do not send your loved ones here if you care about them. Staff were always on the personal cell phone and aren’t attentive on the 3rd floors. They always makes us feel bad for asking for a simple things like changing a diaper for an elderly. I do not give bad review and when I do you something is very wrong.

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Government Inspection History

3 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 2, 2026Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2026

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Mar 19, 2026

Nov 8, 2024Fire Safety StandardHealth Standard26 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • The resident has the right to receive notices in a format and a language he or she understands.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024

Aug 23, 2019Fire Safety StandardHealth Standard13 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2019

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2019

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2019

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2019

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care at Multi-Medical Center offer?

Complete Care at Multi-Medical Center offers Skilled Nursing / Long Term Care.

Where is Complete Care at Multi-Medical Center located?

Complete Care at Multi-Medical Center is located at 7700 York Road in Towson, Maryland.

What do families say about Complete Care at Multi-Medical Center?

Reviews of Complete Care at Multi Medical Center in Towson are sharply mixed: several families and patients praise individual therapy and nursing staff for kindness and attentiveness, while others describe serious lapses in basic care, staffing responsiveness, and cleanliness. There are also multiple reports of overcrowded rooms and building renovation disruptions.

How did Complete Care at Multi-Medical Center do on recent health and safety inspections?

Complete Care at Multi-Medical Center had 3 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care at Multi-Medical Center?

Submit the Request Information form on this page to connect with Complete Care at Multi-Medical Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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