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Complete Care at Multi-Medical Center

7700 York Road

4.4(253 ratings)· Towson average: 4.1

Complete Care at Multi-Medical Center — photo 11 / 5

Quick Facts

Total units
118
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
118
Care focus
Skilled nursing and post-acute rehab only
Readmission focus
Programs aimed at reducing hospital readmissions

What Families Think

Reviews of Complete Care at Multi Medical Center in Towson are sharply mixed: several families and patients praise individual therapy and nursing staff for kindness and attentiveness, while others describe serious lapses in basic care, staffing responsiveness, and cleanliness. There are also multiple reports of overcrowded rooms and building renovation disruptions.

The Good

  • Therapy (OT/PT) staff praised as skilled
  • Some nurses described as caring and attentive
  • Staff generally described as friendly and pleasant
  • Patients kept clean, per one reviewer

The Bad

  • Multiple reports of slow or unresponsive nursing staff
  • One serious report of neglect leading to death
  • Overcrowded rooms with two beds in single-bed spaces
  • One report of building under disruptive renovation

AI-generated from reviews and community data.

About Complete Care at Multi-Medical Center

Complete Care at Multi Medical Center is a skilled nursing and post-acute care facility located in Towson, Maryland, offering long-term care and rehabilitation services. The community tailors its services and support to create a comfortable and engaging environment for its residents.

The facility provides recovery programs designed to support patients through their rehabilitation journey. Staff work collaboratively with patients to celebrate milestone achievements and facilitate successful transitions home. The community implements strategies to reduce preventable hospital readmissions following post-acute stays.

Activities and engagement are part of the resident experience at Complete Care, with an activities department that provides programming for residents. The facility maintains a clean and cheerful environment with staff described as friendly, attentive, and caring across all levels of the organization.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.4overall · 253 ratings combined

4.4★ on Google (253)

Jennifer SKHJ

Apr 2026

via Google

The 5 stars r for the care & kindness of the wonderful staff!! The accommodations are horrible! My father's in a rm with someone else which wouldn't be a problem if it was a room that was meant for 2 beds. !! It's a single bed room with 2 beds squeezed in it!! I'm hoping g the rm bill cut in hlf cuz I WILL NOT pay the same price e for half the care & privacy!! It's bad enough hes fighting Cancer & cant be home like he qants to be!! So you figured they would accommodate each patient or find another solution for their overcrowding!! Other then that I can't co.plain.

Mark Wood

Mar 2026

via Google

Staff is always pleasant and Listens to your comments and answers any questions you have. Patient care good, patients are always clean. Couldnt give 5 stars since building is being remodeled and currently a disaster. Im very pleased.

Samantha Dear

Mar 2026

via Google

I was there for a couple months about 5 years ago. Redoing my review since it got deleted. OT and PT were great people, but the nursing support staff never got us ready, which cut into out therapy time, by a ton! They get paid for it, we don't get the full time. I had 2 great part-time nurses, but the rest were awful. One was so rude and insulting. Management was no better. The fire alarm would go off at random times, chicken wasn't cooked half the time. Aides would hide in my room so they didn't have to work. They left an elderly lady in a wheelchair for like 12 hours in front of my door multiple times. I still have nightmares about that place. So grateful for the handful of employees who want to help, and didn't just need a paycheck. I would not suggest leaving anyone there for long if you can't go daily to help take care of them.

This is a death house. We had a loved one sent there for rehab, and after 2.5 weeks, he became unresponsive and was sent to the ICU. He was then transported to hospice and died 2 days later. The ICU notified us that he was severely dehydrated, which I'm not surprised about, as the staff needed to be reminded to keep patients hydrated and fed. This place takes liberties on patients using schizophrenia antipsychotic medications to keep dementia patients sedated for their convenience at all times. The staff were rude and ignorant. They turned him into an unresponsive vegetable in their care, where he stopped recognizing his family within days of being there. This facility's negligence and mistreatment of patients is unacceptable. I demand a thorough investigation into their practices. The state health department needs to take immediate action to ensure no one else suffers the same fate as my loved one.

Belle Neal

Jan 2025

via Google

Do not send your loved ones here if you care about them. Staff were always on the personal cell phone and aren’t attentive on the 3rd floors. They always makes us feel bad for asking for a simple things like changing a diaper for an elderly. I do not give bad review and when I do you something is very wrong.

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Frequently Asked Questions

What types of care does Complete Care at Multi-Medical Center offer?

Complete Care at Multi-Medical Center offers Skilled Nursing / Long Term Care.

Where is Complete Care at Multi-Medical Center located?

Complete Care at Multi-Medical Center is located at 7700 York Road in Towson, Maryland.

What do families say about Complete Care at Multi-Medical Center?

Reviews of Complete Care at Multi Medical Center in Towson are sharply mixed: several families and patients praise individual therapy and nursing staff for kindness and attentiveness, while others describe serious lapses in basic care, staffing responsiveness, and cleanliness. There are also multiple reports of overcrowded rooms and building renovation disruptions.

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