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Complete Care at Mercerville

2240 Whitehorse-Mercerville Road

4.4(216 ratings)· Hamilton Township average: 4.5

Complete Care at Mercerville, photo 11 / 5

Quick Facts

Total units
114
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
114
Readmission focus
Programs aimed at reducing preventable hospital readmissions after rehab
Leadership change
New administrator credited with recent care improvements

What Families Think

Complete Care at Mercerville is a skilled nursing facility in Hamilton Township, NJ, offering post-acute rehab and long-term care. Reviewers generally praise the caring, friendly staff and effective physical therapy, though a few raise serious concerns about cleanliness lapses and one report of severe neglect.

The Good

  • Staff described as kind, caring, and helpful
  • Physical therapy program praised by families
  • Facility recently remodeled and looks updated
  • Recent administrator change credited with real improvements
  • Food quality noted as good

The Bad

  • One report of a soiled floor left uncleaned in a patient room
  • One serious report of a stage 4 pressure ulcer and alleged neglect
  • No amenities or pricing information published

AI-generated from reviews and community data.

Complete Care at Mercerville is a senior living community in Hamilton Township, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 216 reviews.

About Complete Care at Mercerville

Complete Care at Mercerville is a skilled nursing facility offering post-acute care and long-term care services in Hamilton Township, New Jersey. The community tailors its services to provide comfortable, enriching, and engaging experiences for residents during their recovery and care journey.

The facility emphasizes rehabilitation support through structured programs designed to help patients reach their goals and successfully transition home. Staff work collaboratively with patients to build confidence and prepare them for life after rehab. The community has implemented strategies to reduce preventable hospital readmissions following post-acute stays.

Residents benefit from diligent monitoring and attentive personal care, including hygiene and grooming services. The facility encourages residents to participate in activities and engage outside their rooms as part of their overall well-being. Staff are described as kind and caring, providing consistent support throughout residents' stays.

Types of Care at Complete Care at Mercerville

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Complete Care at Mercerville

4.4overall · 216 ratings combined

4.4★ on Google (216)

W Tucker

May 2026

via Google

Generally clean and friendly staff…. Though we’re Not attentive to cleaning a soiled floor in the patient room. Good too spiced!

Louise Clark

May 2026

via Google

It was nice and clean. However, when I was leaving there were, at least 10 people in wheel chairs just sitting around the nursing station, I was a visitor

Andre Ray

Mar 2026

via Google

Do not let your family stay!! NO COMPASSION MY USMC 2 TOUR VET FATHER SUFFERED IN A FOUR PERSON ROOM WITH A PRESSURE ULCER THE SIZE OF LAPTOP! STAGE 4(PRESSURE ULCER) IF IM CORRECT WHICH IS INDICTIVE OF neglect BY STATUTE IN THE WONDERFUL STATE OF NJ

Yisroel Meir Silver

Mar 2026

via Google

Since the new administrator started, this nursing home has improved tremendously. The facility looks clean, the staff are more attentive, communication is better, and the overall atmosphere is warm and welcoming. You can really see the positive changes.

vonda vee

Dec 2025

via Google

My husband is there for physical therapy, and I have found that the people that Work there, the nurses and aid could not be nicer or more helpful than they are. My grandmother was a Resident at the nursing home 40 years ago, but it looks so different now they remodeled it and it’s beautiful inside and out. The food is good and the staff is very friendly. I would recommend it to anyone looking for a facility for a loved one.

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Government Inspection History

4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 2, 2025Fire Safety StandardHealth Standard6 citations
  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

Mar 11, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Apr 16, 2025

Oct 16, 2023Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Nov 30, 2023

May 10, 2022Fire Safety StandardHealth Standard3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2022

  • Ensure staff are vaccinated for COVID-19

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care at Mercerville offer?

Complete Care at Mercerville offers Skilled Nursing / Long Term Care.

Where is Complete Care at Mercerville located?

Complete Care at Mercerville is located at 2240 Whitehorse-Mercerville Road in Hamilton Township, New Jersey.

What do families say about Complete Care at Mercerville?

Complete Care at Mercerville is a skilled nursing facility in Hamilton Township, NJ, offering post-acute rehab and long-term care. Reviewers generally praise the caring, friendly staff and effective physical therapy, though a few raise serious concerns about cleanliness lapses and one report of severe neglect.

How did Complete Care at Mercerville do on recent health and safety inspections?

Complete Care at Mercerville had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care at Mercerville?

Submit the Request Information form on this page to connect with Complete Care at Mercerville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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