linda burgess
May 2026
Dave was extremely supportive and helpful. He was very understanding with all of our questions.
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 120
- Inspections
- View history (35 citations)
CMS Care Compare
What Families Think
Most reviewers describe Complete Care at Arbors as clean, friendly, and attentive, with families praising the daily activities, communication, and rehab support their loved ones received. However, one detailed review raises serious concerns about understaffing, cleanliness, and a profit-driven focus over patient care, a stark contrast to the largely positive tone of other reviews.
The Good
- Reviewers call staff friendly and attentive
- Daily activities and holiday decorations mentioned
- Family members say facility keeps them updated
- Positive rehab outcomes reported by former patients
- Administrator personally checked on a patient
The Bad
- One detailed report of understaffing and neglect
- One report described facility as poorly maintained
- One reviewer alleged focus on billing over care
AI-generated from reviews and community data.
Complete Care At Arbors is a senior living community in Toms River, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 298 reviews.
About Complete Care At Arbors
Complete Care at Arbors in Toms River, New Jersey is a post-acute, skilled nursing, and long-term care facility offering rehabilitation and recovery services. The community provides tailored support designed to help residents transition safely back to independent or supported living.
The facility emphasizes rehabilitation programs aimed at helping patients reach their goals and prepare for life after acute care. Staff implement strategies to reduce preventable hospital readmissions and support residents throughout their recovery journey with physical therapy, occupational therapy, and nursing care.
Complete Care at Arbors offers housekeeping, social services, therapeutic services, and activities programming. The facility maintains a clean environment and organizes daily activities and events to enhance the resident experience during their stay.
The community is staffed with nursing, therapy, and support personnel dedicated to patient care and satisfaction. Services are delivered by physical therapists, occupational therapists, and aides working collaboratively with residents to support their rehabilitation goals and maximize their potential for recovery.
Types of Care at Complete Care At Arbors
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Complete Care At Arbors
4.3overall · 298 ratings combined
4.3★ on Google (298)
Doris Flannery
May 2026
I had a terrific stay at Complete Care. The staff was so friendly and treated me well. Even the administrator came in to see me.
Dorothy Douglas
Apr 2026
I want to say this place is wonderful staff very friendly nurses are great I go every day very clean I'm so glad I picked this one for my love one I give it 5 and more stars and hes taken care of very well which makes me very happy he was release today he was there a month was very happy with everything
Mary Jones
Feb 2026
One word: Karma. This facility is everything wrong with for-profit rehab and nursing care. It’s old, poorly maintained, and clearly run as a money machine rather than a place meant to help vulnerable people heal. Staffing is bare-bones, basic needs are ignored, and the environment feels cheap and neglected, right down to things as simple as clean water. It’s honestly incomprehensible what goes on here. The focus seems to be on collecting Medicare dollars, not patient care. I wouldn’t send my dog here for boarding, let alone a loved one who needs medical or rehabilitative support. If this is part of the Complete Care chain, that alone should raise red flags. When corners are cut this aggressively, accountability eventually comes. The longer this kind of Medicare abuse continues, the harder the fall will be. This facility will be reported to Medicare. Families deserve better, and patients deserve dignity, not to be treated like line items on a billing sheet.
Joanne Voorhees
Apr 2024
Complete Care at Arbors is a very clean and friendly place , from reception to environmental to the engineering department , social work and nursing staff , they have a lot of activities every day and everyone is having fun! They also do give you calls and keep you updated. my mother always looks nice and neat and clean! The techs are great my mom has formed a bond with them, another thing is when you anrrive at Arbors it is decorated beautifully inside and out for every holiday, definitely cheers you up! Thank you Arbors !
Government Inspection History
3 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 27, 2025Fire Safety StandardHealth ComplaintHealth Standard17 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Have power receptacles that are properly grounded.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Install proper backup exit lighting.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 21, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
May 17, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 28, 2024
May 11, 2022Fire Safety StandardHealth Standard10 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2022
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2022
Construct fire resistant interior walls.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Complete Care At Arbors offer?
Complete Care At Arbors offers Skilled Nursing / Long Term Care.
Where is Complete Care At Arbors located?
Complete Care At Arbors is located at 1750 Route 37 West in Toms River, New Jersey.
What do families say about Complete Care At Arbors?
Most reviewers describe Complete Care at Arbors as clean, friendly, and attentive, with families praising the daily activities, communication, and rehab support their loved ones received. However, one detailed review raises serious concerns about understaffing, cleanliness, and a profit-driven focus over patient care, a stark contrast to the largely positive tone of other reviews.
How did Complete Care At Arbors do on recent health and safety inspections?
Complete Care At Arbors had 3 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Complete Care At Arbors?
Submit the Request Information form on this page to connect with Complete Care At Arbors and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Complete Care At Arbors? Claim this listing to update photos, pricing, and details. It's free.
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