Kiera Mills
May 2025
I was referred to CNS Home Health for infusion therapy to help manage Hyperemesis Gravidarum and dehydration. For the first few weeks, things went smoothly. My nurse came twice a week to place my IVs, and I handled the medications and fluids myself daily. I communicated openly about my limited work schedule—only two days a week—and my nurse was good about arranging after-hours care when needed. The Tuesday before Mother’s Day, I let my nurse know that I would be working all day Friday (our next scheduled visit) and would be out of town for the weekend. He said he would try to get a nurse out around 5:30 p.m. Friday. Unfortunately, I didn’t hear from anyone until later Friday night. I wasn’t available to respond right away, but I replied as soon as I could on Saturday. At that point, I was told my nurse would contact me Monday to place a new IV. Instead, I didn’t hear from him until late Tuesday night—only to be informed I had been discharged from care. This was especially confusing because the Monday before, my physician told me he wanted to continue the IV therapy, as I was showing health improvements. I contacted my doctor, who reached out to CNS, and was told I had been discharged due to being “non-compliant” and “missing appointments.” This was deeply frustrating, especially since I have proof of consistent communication and regular home visits—sometimes more than twice a week due to difficulty placing my IVs. I can’t help but feel I was dropped as a patient not because I was non-compliant, but because I’m a “hard stick” and their nurses lacked the necessary skill or experience to manage my care. Being dropped in the middle of treatment without proper communication or explanation was incredibly disappointing and felt unprofessional.
