Matthew Sorenson
Jun 2026
Ordered jaundice lights for my son through CNS. Arrived on time and the product was fine, rep who walked us through how to use them was ok, but seemed rushed for time. 3 days later my son was cleared to stop use but CNS wouldn’t pick them up for 3 more days because I was on the edge of their service area. CNS then billed for the three additional days. Once the insurance paid their share the remainder was around $25, which I was then auto charged for without an invoice or notice, to my credit card they gathered during the payment of my copay, which I never consented to be on file for additional charges. When called and talked to Samantha at CNS she said she did the auto bill on a Friday so she could ‘just get it taken care of because it was under $50 and your credit card was on file’. I asked about the invoice and she was going to send the bill out but didn’t get around to it because it was a Friday afternoon and she wanted to be done with her shift so she just auto charged my card. I told her that wasn’t ok to do without authorization but she justified it by saying her boss usually auto-bills without notification up to $500, but her personal limit is $50 because she wasn’t comfortable with the $500 auto charge. I told her that ridiculous and this needs to be adjusted to the 3 days before we requested pick up and I need to be contacted back with a resolution on how the rectified the situation with my insurance. Samantha said she’d ’ask her boss what they could do’. I’m hoping for a resolution to this as they fraudulently billed my insurance for 3 additional days of jaundice lights because they were too lazy to come pick them up, and then knowingly charged my credit card without authorization because they wanted to ‘zero out the account so I wouldn’t have to worry’. CNS is a ridiculous company and I’m really worried about how they treat elderly customers who aren’t willing or are unable to notice charges under $50, or even $500, that are auto charged without authorization just to ‘zero out the account so they don’t have to worry about the bill’.
