FRANCIS MAKORI
Jan 2025
The facility has lost its glory, the new Administration is unacaring and discriminatory.
1 / 2CMS Care Compare
Reviews for Community Memorial Health Center are sharply divided, with some families praising the caring, dedicated staff and others describing rude treatment, restrictive rules, and poor food quality. The facility offers skilled nursing, assisted living, and a secured memory care unit in Hartley, Iowa, but recent comments point to concerns about administration and employee treatment.
AI-generated from reviews and community data.
Community Memorial Health Center is a senior living community in Hartley, Iowa offering Assisted Living, Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 9 reviews.
Community Memorial Health Center is a skilled nursing and rehabilitation facility offering assisted living and memory care services in Hartley, Iowa. The facility has been serving northwest Iowa since 1994, providing a combination of specialized therapy services and skilled nursing care in a calming environment.
The center offers a full range of care services designed to support both health and independence. Skilled nursing care is available around the clock with personalized care plans to meet each resident's unique needs. Assisted living services provide help with daily activities in a home-like setting, while a secured memory care unit serves those requiring specialized support on a case-by-case basis.
Rehabilitation services are provided by a dedicated therapy team committed to creating programs tailored to each resident's specific needs, helping residents achieve maximum potential for independence and functional ability. The nursing department is professionally staffed around the clock to provide specialized care with dignity and comfort.
Social Services maintain contact between the facility, families, and residents, and assist with care planning and discharge planning. A monthly calendar of events is provided to residents to keep them informed of upcoming activities, fostering a positive and uplifting atmosphere that supports healing and recovery.
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Help Me Choose3.3overall · 9 ratings combined
3.3★ on Google (9)
FRANCIS MAKORI
Jan 2025
The facility has lost its glory, the new Administration is unacaring and discriminatory.
Brian & Amber Campbell
Apr 2022
Visited a relative staying here. Very rude worker. Super restrictive. Hard to get a TV in the room. Uncomfortable bed, and chair. Limited meal choice, poor quality. Really scary place!
Carisa Ten Kley
Jul 2021
Everyone does there best to deliver the best care for the residents. Very caring dedicated employees!
Erice Franke
Sep 2018
The way they treat some of there employee's is kinda rude. U would think if some of there employees have some type of medical problems they would help them out if the problem flares up but no they make them suffer. Just remember u dont know what it like to have there problem.
Carole Van Vossen
Dec 2016
I visit when ever I am able to drive the 900 miles to Iowa. All the staff I have met have been very caring. My brother is unable to speak more than a word or two and on occasion a short phrase, but often when a regular staff member walks into the room I have watched him follow that person with his eyes, smile and say"There (s)he is". PrIor to living here I have known him to be wary and guarded when someone with whom he is uncomfortable approaches him. These are the things that give a person comfort when the ability to visit is so limited.
7 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Meet requirements for the use and maintenance of medical gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026
Include a process for Emergency Preparedness collaboration.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2026
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has plan of correction
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2026
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 28, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2024
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024
Respond appropriately to all alleged violations.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jul 18, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 27, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2024
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2023
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Community Memorial Health Center offers Assisted Living, Memory Care and Skilled Nursing / Long Term Care.
Community Memorial Health Center is located at 231 North Eighth Avenue West in Hartley, Iowa.
Reviews for Community Memorial Health Center are sharply divided, with some families praising the caring, dedicated staff and others describing rude treatment, restrictive rules, and poor food quality. The facility offers skilled nursing, assisted living, and a secured memory care unit in Hartley, Iowa, but recent comments point to concerns about administration and employee treatment.
Community Memorial Health Center had 7 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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