Nancy Umphrey
Mar 2021
Denied......to help someone with no legs and not good insurance.
Community Home Health Care Services
1519 E River Rd Ste A3.7(3 ratings)· Muskegon average: 4.1
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Quick Facts
- Medicare quality
- 2.5 of 5 stars
- Medicare certified
- Since 2010
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
There isn't much review material available for Community Home Health Care Services in Muskegon, Michigan. The only detailed review describes a request for help being turned down for a client with significant mobility needs and insurance concerns.
What reviewers flag
- One report describes the agency declining to assist a client with no legs and limited insurance.
AI-generated from reviews and community data.
Community Home Health Care Services is a home health agency serving Muskegon, Michigan offering Home Health. Families rate it 3.7 out of 5 across 3 reviews.
About Community Home Health Care Services
Community Home Health Care Services is a home health agency serving clients in Muskegon, Michigan. Medicare-certified since 2010, it provides skilled nursing, physical therapy, occupational therapy, medical social services, and home health aide visits.
The agency holds a 2.5-star quality rating from the Centers for Medicare and Medicaid Services.
Types of Care at Community Home Health Care Services
Home Health
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Help Me ChooseReviews of Community Home Health Care Services
3.7overall · 3 ratings combined
3.7★ on Google (3)
Medicare Quality of Care
Community Home Health Care Services is a Medicare-certified home health agency (certified since 2010). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Medical social services
- Home health aide
What patients say
- Would definitely recommend the agency72%US 79%
- Rated their overall care 9 or 10 out of 10100%US 85%
- Care was given in a professional way100%US 89%
- The team communicated well100%US 86%
- The team discussed medicines, pain and home safety68%US 82%
4 completed patient surveys, 7% response rate.
Hospital outcomes
- Discharged to the community84%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around81%US 83%
- Patients got better at getting in and out of bed69%US 83%
- Patients got better at bathing76%US 86%
- Patients' breathing improved83%US 85%
- Patients got better at taking medications correctly50%US 81%
- Patients who had a fall with major injury (lower is better)3%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations69%US 61%
Service area
Community Home Health Care Services reports serving 26 ZIP codes, including Muskegon, Baldwin, Free Soil, Grand Haven, Grant, Hart, Hesperia, Holton, Irons, Ludington and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 239100. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Community Home Health Care Services offer?
Community Home Health Care Services offers Home Health.
Where is Community Home Health Care Services located?
Community Home Health Care Services is located at 1519 E River Rd Ste A in Muskegon, Michigan.
What do families say about Community Home Health Care Services?
Community Home Health Care Services carries a 3.7 out of 5 rating from 3 Google reviews. There isn't much review material available for Community Home Health Care Services in Muskegon, Michigan. The only detailed review describes a request for help being turned down for a client with significant mobility needs and insurance concerns. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Community Home Health Care Services?
Yes. Community Home Health Care Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
Do I need a referral to use Community Home Health Care Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Community Home Health Care Services?
Submit the Request Information form on this page, or contact Community Home Health Care Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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