MyLivingChoice

Community Extended Care of Montclair

9620 Fremont Ave

4.2(131 ratings)· Montclair average: 4.1

Community Extended Care of Montclair, photo 11 / 5

Quick Facts

Total units
140
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
140
Location
Adjacent to a hospital
Stay length
Short-term stays for IV treatment offered

What Families Think

Reviews of Community Extended Care of Montclair are sharply mixed: several families praise the physical therapy program, attentive nursing staff, and helpful admissions support, while other reviewers describe serious lapses in basic care and communication. The gap between the best and worst accounts suggests care quality may vary significantly depending on staff and circumstances.

The Good

  • Physical therapy helped a patient regain mobility
  • Nursing staff described as friendly and attentive
  • Director helped family resolve insurance hurdles quickly
  • Activities staff engaged residents with games
  • One visitor found rooms clean and residents well cared for

The Bad

  • One detailed report of neglect: left unbathed, unattended for hours
  • One reviewer described a dismissive, defensive nursing supervisor
  • Communication with families about care plans questioned in two reviews
  • Physical therapy called inadequate in one account despite doctor's orders

AI-generated from reviews and community data.

Community Extended Care of Montclair is a senior living community in Montclair, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 131 reviews.

About Community Extended Care of Montclair

Community Extended Care of Montclair is a skilled nursing / long term care community in Montclair, California. The community is licensed for up to 140 residents.

Families rate Community Extended Care of Montclair 4.2 out of 5 based on 131 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Community Extended Care of Montclair

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Community Extended Care of Montclair

4.2overall · 131 ratings combined

4.2★ on Google (131)

Yong

Jun 2026

via Google

I would never trust this place with my family again. My godfather was placed here for a 10-day course of IV. Our experience with the nursing supervisor, Jamie, is disturbing. I’m the patient’s translator and god-daughter (he doesn’t speak English). Whenever we raised basic concerns like nausea or belly pain, Jamie dismissed them (“he never told us that”), gaslit, or shifted blame (“it’s the previous hospital’s fault”). When we asked questions about treatment, Jamie responds with personal defensiveness, saying things like "I do so much for this family and now you ask this," or “I don’t like the way you’re talking to me,” — without addressing the actual symptoms . (she seems unable to tell legitimate patient needs from attacks against her) When I called about patient’s pain, Jamie guilt-tripped me for not knowing his medical history (“so you don’t know what pain meds he was taking, and now you’re complaining?”) — when SHE failed to read the patient’s file, which clearly states the medication’s name. She later escalated by complaining about my advocacy to the patient’s POA, which created fear that raising concerns might lead to worse care. This is disturbing. Jamie placed the patient in a power dynamic he never asked for. Advocating for a loved one should not result in fear. I hope this review can be a warning to those caring for the elderly. Communication and accountability are not optional. I doubt this facility can provide this.

Eric Glenn

Apr 2026

via Google

First of all Bryce, the CEC director, was a tremendous help to my Mom and I navigating through a couple of insurance hurdles to get my Dad accepted into the facility when we were in a time crunch. He was Awesome! When my Dad was first admitted to CEC he could not walk on his own after a 2 week stay at the hospital next door. When he was discharged, he walked out under his own power. What a difference!! The nursing staff is very friendly and attentive and are great about getting the correct medication administered. The PT staff worked wonders for my Dad. He enjoyed the workouts. Also the activities room staff were great about engaging and entertaining the residents with games and different activities. Thank you CEC for all you do!!!

xochitl rangel

Mar 2026

via Google

Do yourself a favor and go off the reviews on yelp. They reflect better what kind of place this is. My 86 year old, Spanish speaking grandma was admitted because she needed constant physical therapy, accoridng to the doctor in the hospital that discharged her, but she didnt have an intake meeting until 5 days after she was there. They were supposed to provide physical therapy and failed to do so. They left her for hours on end unattended after she would go to the restroom on the bed. She didnt want to eat or drink becasue they would take forever to change her, despite the fact she was mobile, albeit slow, but they kept her on the bed for entire days never really moving her. She was told by a nurse that she was not supposed to press the call button, the one time she needed assistance. They scolded her and told her she was not allowed to call because everyone was busy. The only time they facility started to treat her with respect and care was when we began pushing for her to be discharged and all of a sudden they were able to pull her chart, (they also lost paperwork that had previously been signed), get a hold of the doctor she never saw and was supposed to be present at her "in take meeting" (they also made her sign a document saying that the doctor had seen her when he never did, and did not notify the family). They couldn't answer basic questions about what the plan was or why they did certain things. The physical therapy they provide is a joke, all they did was walk her once a day from her room (that she shared with 2 other people and was severely neglected) to their "gym". I asked them what other therapy she received and they gave empty answers of well its up to whats in her file. And I asmed well whats on it, and they continued bluffing and not giving a staright answer. They never bathed her once. They only "bathed" her the night before she was discharged and all they did was wet her with water, and only because we asked how she could be there for almost a full week and not once had she been bathed despite the fact that they would let her stay soiled for hours. They also claimed she had a deep skin tissue wound on her back, only to find out after she was discharged, that she did not have any wound. This place is deplorable, they only want the insurance money. Its grimy, dirty, the "directors" and head of their departments are unprofessional. After we had decided in the delayed "intake meeting" that we did not want her to staying there anymore, they were quick to agree saying they dont blame us thay the place is bad and they wouldn't want their loved ones there too. If this is how the "directors" and head of departments feel about the place they supposedly care for the elderly, there is no better proof that this place is the worst. Dont leave your loved one here. I really feel for all the patients they have.

Jeffrey Shaffer

Nov 2025

via Google

My mom has been here for a week so far and has had excellent care and physical therapy. I trust these people with my Mom and my mom has been very happy here. The TV channel selection is very limited but mom is sleeping most of the time anyhow. The staff has been extremely courteous and helpful. I was worried at first because I have heard so many terrible stories about nursing facilities but I am there with my Mom everyday and have seen personally the quality of care they provide. I really recommend this skilled nursing facility for your loved ones.

kathy myers

Aug 2024

via Google

I feel the entire place has improved since I was there last. My friend’s room was clean and the place did not smell. My friend was nice and clean and look refreshed. The staff were kind and accommodating. I’m so happy to see her happy!

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Government Inspection History

8 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 26, 2026Fire Safety StandardHealth Standard9 citations
  • Provide emergency officials' contact information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

Jan 2, 2026Health Complaint1 citation
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 16, 2026

May 7, 2025Health Complaint1 citation
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025

Jan 30, 2025Fire Safety StandardHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2025

Nov 15, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 28, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 28, 2024

Oct 30, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2024

Jul 15, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2024

Feb 10, 2023Fire Safety StandardHealth Standard17 citations
  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Community Extended Care of Montclair offer?

Community Extended Care of Montclair offers Skilled Nursing / Long Term Care.

Where is Community Extended Care of Montclair located?

Community Extended Care of Montclair is located at 9620 Fremont Ave in Montclair, California.

What do families say about Community Extended Care of Montclair?

Reviews of Community Extended Care of Montclair are sharply mixed: several families praise the physical therapy program, attentive nursing staff, and helpful admissions support, while other reviewers describe serious lapses in basic care and communication. The gap between the best and worst accounts suggests care quality may vary significantly depending on staff and circumstances.

How did Community Extended Care of Montclair do on recent health and safety inspections?

Community Extended Care of Montclair had 8 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Community Extended Care of Montclair?

Submit the Request Information form on this page to connect with Community Extended Care of Montclair and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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