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Comfort Keepers Home Care

1503 St Marks Plaza C4

3.6(10 ratings)· Stockton average: 4.2

Comfort Keepers Home Care, photo 11 / 5

Quick Facts

Insurance billing
Works directly with long-term care insurance providers
Staffing model
Local Stockton/Tracy staff, not a national call center
Care flexibility
Scales from a few hours weekly up to 24/7 care
Getting started
Free in-home consultation before care begins

What Families Think

Reviews for this home care provider are decidedly mixed, ranging from families who describe caregivers as loving and attentive to others who experienced serious lapses in care and slow management response. The company offers a broad range of in-home services from companionship to 24/7 support, but consistency in caregiver quality appears to be a real concern for some families.

The Good

  • Caregivers described as amazing and treating clients like family
  • Grandfather's appointments and needs handled reliably by staff
  • Personalized, evolving care plans from a few hours to 24/7
  • Free in-home consultation before care begins

The Bad

  • Several reports of inconsistent caregiver quality, requiring multiple replacements
  • One report of an unsafe situation and a caregiver yelling at family
  • One report of missed meals, unwashed dishes, and unmonitored medication
  • One reviewer felt management did not follow up well on complaints

AI-generated from reviews and community data.

Comfort Keepers Home Care is a senior care provider serving Stockton, California offering At-Home Care. Families rate it 3.6 out of 5 across 10 reviews.

About Comfort Keepers Home Care

Comfort Keepers provides in-home and home care services in Stockton, California and surrounding communities, including Lathrop and Discovery Bay. The company offers personalized caregiving services to seniors and their families, helping them maintain independence and quality of life while remaining at home.

Care services include daily living support such as personal care, meal preparation, light housekeeping, and companionship. Specialized memory care is available for individuals living with Alzheimer's disease and other forms of dementia, focusing on creating familiar routines and reducing confusion. The company also provides around-the-clock in-home care, short-term respite services, transportation to appointments and errands across San Joaquin County, and support following hospital or rehabilitation facility discharge.

Comfort Keepers operates under a philosophy called Interactive Caregiving, which emphasizes empowering seniors to stay actively involved in everyday life. Rather than simply completing tasks for clients, caregivers participate alongside them in activities such as meal preparation, hobbies, walks, and meaningful conversation. Care plans are personalized and adjusted as each individual's needs evolve, ranging from a few hours of companionship per week to 24/7 care.

All caregivers are background-checked, bonded, insured, and trained before serving clients. The company matches caregivers to families based on personality, experience, and what the client responds to. The Stockton and Tracy team recruits caregivers from the local area, including from surrounding communities in San Joaquin County. Care coordination includes regular updates and direct communication with families.

When contacting the office, families speak with real local staff rather than a national call center. The company offers free in-home consultations to understand each loved one's health, routines, and priorities before care begins. Comfort Keepers works directly with long-term care insurance providers to handle billing communications.

Types of Care at Comfort Keepers Home Care

At-Home Care

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Reviews of Comfort Keepers Home Care

3.6overall · 10 ratings combined

3.6★ on Google (10)

Megan Boyd

Mar 2024

via Google

We used this service for about 6 months and are very displeased with the quality of caretakers. We went through 5-6 because we continued to have issues with the caretakers being on their phones, not following instructions, and this last one threatened me and yelled at me after putting my MIL in an unsafe position. The caretakers often ran their own personal errands on the clock and did not work well with the patient nor family. When we reported these issues we’d get a simple apology and a replacement person who continued the same trend. Upper management does not do a good job following up on issues or staying in communication with the family. It’s poorly ran and I would not trust another caregiver in our home. And do not recommend this service.

Linda Serpa

Jan 2022

via Google

They all seem to be excellent at watching television or listening to their music.i have one caregiver who takes it upon herself to do some light housekeeping and makes sure I get my meds on time.

Emmy Deantonio

Jul 2019

via Google

Comfort Keepers took care of everything for my grandpa and my family. We never have to worry about his appointments or in nursing as they are on top of everything. highly recommend. they are amazing and caring people

Emmy K

Jul 2019

via Google

all the caregivers have been amazing to my grandfather, especially Nelly. He just adores her. Thank you for treating him like a family member and not just a client

RAMONA CONFER

Mar 2017

via Google

Came home to find meals not served, dirty dishes in sink, TV remote and water glass on coffee table where she sat instead of being with my brother. His bathroom trash untouched also. Medication found stashed in his sofa so he was not watched when given. Their answer when I called for an explanation was that the caregiver just lost a patient and was having a bad few days. Unacceptable.

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Frequently Asked Questions

What types of care does Comfort Keepers Home Care offer?

Comfort Keepers Home Care offers At-Home Care.

Where is Comfort Keepers Home Care located?

Comfort Keepers Home Care is located at 1503 St Marks Plaza C4 in Stockton, California.

What do families say about Comfort Keepers Home Care?

Reviews for this home care provider are decidedly mixed, ranging from families who describe caregivers as loving and attentive to others who experienced serious lapses in care and slow management response. The company offers a broad range of in-home services from companionship to 24/7 support, but consistency in caregiver quality appears to be a real concern for some families.

How can families visit Comfort Keepers Home Care?

Submit the Request Information form on this page to connect with Comfort Keepers Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Stockton.