Norma Velez
Dec 2025
A year ago when we started services with ComForCare we were told by the operations manager Ariel that they could meet our needs. For the most part things went well except that caregivers that we liked and trained began leaving or were reassigned. This cycle continued making consistency impossible. Training their new employees became a job for us. We continued this process frequently as caregivers continued to be taken away for other new clients. The past few months we had a couple of consistent caregivers who were doing a wonderful job and who expressed that they enjoyed coming to our home. One of our most favorite caregivers had to quit her job. Though she needed the income the uncaring attitudes of the office staff caused her to feel devalued and stressed. Things got worse when the office got a new scheduler. It is our observation that office staff lacks communication, organizational and caring skills for this job. Management lacking as well. They appears to be indifferent to the chaos they cause. Things became increasingly dysfunctional with lots of errors including schedule changes of which we were not informed. We got a letter saying that we were being dropped from services due to staffing limitations. This didn't seem clear given that we knew that they were taking on new clients AND additional staff. We repeatedly asked for explanations but neither the manager nor the owner Bryce Patten gave us answers. It was getting close to the holidays AND our family member was hospitalized for a week. We asked that they reconsider discontinuation of services or at least delay the discontinuation. Our family member needed our attention rather than have us spend time looking for and setting up a new agency. They refused our pleas for compassion. Instead of "caring" about us we were treated with indifference and cruelty. They didn't care about us. They refused to even give us one additional day. Within the last day or two of our discontinuation of services we learned of at least two caregivers who were fired immediately even though it was two weeks before Christmas. It is our opinion based on our experiences that ComForCare lacks empathy as well as managerial skills. ComForCare is the Grinch that stole Christmas from clients and from employees.
