Henri
Aug 2026
Amazing staff!<br>Always Love visiting
Collar City Rehabilitation
100 New Turnpike Rd3.3(114 ratings)· Troy average: 4.4
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1 / 6Quick Facts
- Facility name history
- Previously operated as Diamond Hill and North Woods
- Ownership change
- Recent change in ownership with renovations underway
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Collar City Rehabilitation are sharply divided: many families and patients describe serious problems with cleanliness, staffing levels, and basic care, while others praise specific nurses, aides, and therapists who helped loved ones recover. The facility has operated under several previous names, which some reviewers say makes it hard to track its history of complaints.
What reviewers praise
- Physical and occupational therapy repeatedly praised for real progress
- Specific staff (Jill, Jen, Maggie, Krystal, Amy) singled out by name
- Newly renovated rooms described as clean and modern
- Some families report friendly, responsive front-desk and social work staff
- Several successful rehab outcomes (walking again, hip/femur recovery) reported
What reviewers flag
- Numerous reports of dirty rooms, urine smells, and soiled linens
- Multiple reviewers describe understaffing and slow call-bell response times
- Several reports of medication errors or missed doses
- Multiple complaints of rude or uncompassionate staff toward patients
- Facility has changed names multiple times, raising accountability concerns
AI-generated from reviews and community data.
Collar City Rehabilitation is a senior living community in Troy, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.3 out of 5 across 114 reviews.
About Collar City Rehabilitation
Collar City Rehabilitation is a skilled nursing and long-term care facility in Troy, New York. The facility offers 24-hour staffing, on-site nursing, medication management, emergency call systems, wheelchair accessibility, and housekeeping and laundry services. Gathering and activity spaces are available for residents.
Reviews are sharply divided. Some reviewers reported that nurses have hospital experience and provide attentive care, with physical and occupational therapy staff working patiently with patients. However, the majority of reviewers raised serious concerns about cleanliness, staffing consistency, medication management, and responsiveness to resident needs. Common complaints center on the facility's condition, frequent staff turnover, long wait times for call buttons, and instances of missed or incorrect medications. One reviewer noted that aides sometimes neglected duties while on personal phones. Families were advised by some reviewers to be present during visiting hours to advocate for their loved ones.
Types of Care at Collar City Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Collar City Rehabilitation
3.3overall · 114 ratings combined
3.3★ on Google (114)
Jon Phillips
Apr 2026
Very thorough people actually care.
Emily Smith
Jan 2026
This place is horrible 😞 I get being understaffed, but the staff that’s there isn’t friendly whatsoever. The nurse comes in, sticks her patients with whatever shots, and leaves, after showing no compassion whatsoever. It is DISGUSTING. My family member is often left with a dirty face and hands, as well as in dirty clothes and dirty bedding. They do not clean, it smells terrible, and no one is welcoming or friendly. If you can do anything about it, don’t let your loved one go here. “Rehab” is a stretch because there’s not much therapy going on here.
Samantha Abston
Nov 2025
I am a current patient trying to get out of this version of hell. This place is so dirty and smells like urine. The food is pretty bad. Most of the staff is rude and condescending to the patients. Patients made to sit in dirty diapers for hours at a time which can cause a UTI and skin issues. You are made to feel like you are doing something wrong when asking for just a glass of water. I would not wish this place on my worst enemy. I only hope those that are treating the patients negatively can learn from these types of experiences personally. DOH will be next on my list to contact once I am able to get out of here.
Alexandra Smith
Oct 2025
Only 5 starts for Amy the ADON she’s amazing and the only person who really cares about the residents. The PT AND OT therapists are also awesome people who really want to get the residents better
Frequently Asked Questions
What types of care does Collar City Rehabilitation offer?
Collar City Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Collar City Rehabilitation located?
Collar City Rehabilitation is located at 100 New Turnpike Rd in Troy, New York.
What do families say about Collar City Rehabilitation?
Collar City Rehabilitation carries a 3.3 out of 5 rating from 114 Google reviews. Reviews of Collar City Rehabilitation are sharply divided: many families and patients describe serious problems with cleanliness, staffing levels, and basic care, while others praise specific nurses, aides, and therapists who helped loved ones recover. The facility has operated under several previous names, which some reviewers say makes it hard to track its history of complaints. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Collar City Rehabilitation?
Submit the Request Information form on this page, or contact Collar City Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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