800 North Boulevard
3.3(7 ratings)· Richmond average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Coles' Retirement Home in Richmond has a mixed reputation, with reviewers split between praising the care and professionalism of the staff and criticizing poor phone etiquette when inquiring about the community. Several families found staff attentive and caring toward residents, while others reported rude or dismissive treatment when calling for information.
AI-generated from reviews and community data.
Coles' Retirement Home is a senior living community in Richmond, Virginia offering Assisted Living. Families rate it 3.3 out of 5 across 7 reviews.
Coles' Retirement Home is an assisted living community in Richmond, Virginia.
Reviewers offered mixed accounts of their experiences. Several families praised the facility's care and staff attentiveness, with one noting that staff members are "hard working and always looking for ways to improve." Others reported significant frustration with customer service and phone responsiveness, citing abrupt interactions when seeking information or offering to volunteer.
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Help Me Choose3.3overall · 7 ratings combined
3.3★ on Google (7)
Malikkah Rose
Jun 2022
This place has truly shown great professionalism with clients and their families. I love how the staff always making sure everyone is well kept and needs are always the first priority. Your loved one will be happy to be here. Thank you, Coles Retirement Home!
Shana Frederick
Oct 2021
Kenny is awesome! He's always so helpful and if he misses my call he always makes sure to call me back. Very personable and always a pleasure to deal with.
Tiffany Jordan
Sep 2021
This is a fantastic facility that really cares about its clients. The Staff is hard working and always looking for ways to improve the facility and services. Would recommend!
Jonathan Moreno Boelsche
Feb 2020
Just called to get information and the answer was "no" and the woman who answered the phone hung up on me! I called back and asked why she had done that and her answer was "because I had answered your question". WTH? If that is the treatment regarding customer service, I can't imagine the treatment they give the people that are sent there. I would not recommend this place to anyone, ever!
Stephen Mullaney
Jul 2019
The poorest customer service I've had in a long time, called to speak with someone about offering my services and time and was told "they didn't have the time to speak with me because of lunch"
Coles' Retirement Home offers Assisted Living.
Coles' Retirement Home has not published its pricing. For context, communities in Richmond that publish rates start around $4,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Coles' Retirement Home is located at 800 North Boulevard in Richmond, Virginia.
Coles' Retirement Home carries a 3.3 out of 5 rating from 7 Google reviews. Coles' Retirement Home in Richmond has a mixed reputation, with reviewers split between praising the care and professionalism of the staff and criticizing poor phone etiquette when inquiring about the community. Several families found staff attentive and caring toward residents, while others reported rude or dismissive treatment when calling for information. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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