MyLivingChoice

NYC Health + Hospitals/Coler

900 Main St

3.3(41 ratings)

NYC Health + Hospitals/Coler — photo 11 / 5

Quick Facts

Total units
815
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, City
Certified beds
815
CMS Rating
Five-star overall CMS quality rating
History
Operating on-site for more than 60 years

What Families Think

Reviews of this NYC Health + Hospitals nursing facility on Roosevelt Island are mixed, with several families praising the nursing staff's attentiveness to grooming and personal care, especially for dementia patients, while others describe cramped, institutional living conditions and problems with security staff. The facility holds a five-star CMS overall rating despite the lower average Google score.

The Good

  • Nursing staff praised for attentive, personalized dementia care
  • Staff avoid over-medicating, treat residents with dignity
  • Five-star CMS overall quality rating
  • Part of large NYC Health + Hospitals system

The Bad

  • Multiple complaints about rude or unhelpful security staff
  • One report of cramped rooms with little personal space
  • One report of dust and cleanliness concerns in rooms
  • Reviewer noted difficult transportation access to the island

AI-generated from reviews and community data.

About NYC Health + Hospitals/Coler

NYC Health + Hospitals/Coler is a nursing care facility located on Roosevelt Island, New York, specializing in memory care. Formerly known as Bird S. Coler Hospital, the facility has provided care to New Yorkers for more than 60 years and is part of NYC Health + Hospitals, the largest municipal health care system in the United States.

The facility has received a five-star overall rating from the Centers for Medicare and Medicaid Services, reflecting its quality standards in nursing care and specialized programming.

As part of the NYC Health + Hospitals system, Coler provides services within a network that delivers essential inpatient, outpatient, and home-based services to more than one million New Yorkers annually across more than 70 locations throughout the city's five boroughs.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.3overall · 41 ratings combined

3.3★ on Google (41)

Bill Lantz

Mar 2026

via Google

My brother-in-law caught herpes here, great place

NATALYA RUSTEMBEKOVA

Aug 2024

via Google

Very smaller room 4 tv )))) 4 people at arm's length from each other. When 4 TVs are on at the same time, it feels like you've ended up in a psychiatric ward and are being tested to see how strong your nerves are. Some patients are ambulatory and move around easily lose your things and no one is responsible for it. I don't know what kind a medicine they take, but some them, after taking their medicine just sit drool or at the TV turned up volume. There is no personal space anywhere, no even 1cm in their facility where you can been. In room very sensitive brightly lit and special lamps, installed specifically for nurse. That nurse can see when change her patients diapers. I don't know maybe nurses is blind. Because I was a little blinded by this lighting. It's like solar eclipse. If you don't have a personal phone or you haven't paid for the connection on time, you have allowed 15 minutes use phone in room, where #SuperHero sited, the called social workers. And yes, there is dust there, so you need to ventilate the room all the time. You can especially see that dust if you turn off the daylight and let a sunbeam into the room. White fluff is very clearly visible on the sunbeams. I understand that this is from the bed linen, since the towels and sheets are changed every day by nurses. I think this is the effect of starch, most likely when washing, laundries add starch there. Hygiene is in the hands of the nurses there, since in fact there are no toilets rooms there, there is a restroom, something like from the films about prisoners or truck station, one shower stall, several stalls with toilets and several sinks, all this is open. big openspace. nurses really do comb their patients' hair. True, they often forget to clean up after themselves. The hair they comb out of their patients can easily be placed on your bedside table where you eat.

Raymond D

Feb 2024

via Google

The security has much to be desired but the nursing staff is amazing. My mother has dementia and they take phenomenal care of her. She has been the healthiest in years. They don't do what typical nursing homes do druging her up, they treat her like a person when I'm there or not. They braid her hair and polish her nails. Very happy with selection for my mother to live out her life.

Kenneth McDaniel

May 2023

via Google

The old woman that works as a security guard during the day is EXTREMELY rude beyond what is reasonable. I was walking the island and needed to use the toilet. There was a toilet right at the entrance to the facility and i wanted to use it. Instead of being helpful and either allowing me to use the toilet or directing me to a toilet she yelled and screamed that it isn't her problem and that i had to leave. She said it was because of the virus. I was wearing a mask and besides, every other place on the planet has moved on so it is a very thin excuse and no excuse for being rude. I simply don't see what harm there is in letting someone use the toilet. Yelling does not intimidate me and i asked her to call the police. It is better to de-escalate then escalate a situation. It is people who act like this that cause people to hate the police and authority. Calm discussions can really do more.

Mike Hunt

Sep 2021

via Google

I had a very good experience? Idk what’s the problem. The staff was beyond kind . They went above and beyond . They were great . Bc of Covid you can’t go up to the rooms , hopefully that changes soon , but they brought down my mother and she was very well taken care of . They brushed her hair , her nails were clipped and she was well dressed . My mother was relaxed and had nothing bad to say ! …. at the end of our interaction , she said she wants to go back to her room . I felt very comfortable with her there . I don’t understand the bad reviews . My only complaint is that the location is terrible . Take a tram , a red bus , the q102 , the f train . My lord 🙄

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Frequently Asked Questions

What types of care does NYC Health + Hospitals/Coler offer?

NYC Health + Hospitals/Coler offers Skilled Nursing / Long Term Care.

Where is NYC Health + Hospitals/Coler located?

NYC Health + Hospitals/Coler is located at 900 Main St in Roosevelt Island, New York.

What do families say about NYC Health + Hospitals/Coler?

Reviews of this NYC Health + Hospitals nursing facility on Roosevelt Island are mixed, with several families praising the nursing staff's attentiveness to grooming and personal care, especially for dementia patients, while others describe cramped, institutional living conditions and problems with security staff. The facility holds a five-star CMS overall rating despite the lower average Google score.

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