Bill Lantz
Mar 2026
My brother-in-law caught herpes here, great place
1 / 5Quick Facts
- Total units
- 815
- Medicare rating
- 5 of 5
- Ownership
- Government, City
- Certified beds
- 815
- Inspections
- View history (49 citations)
- CMS Rating
- Five-star overall CMS quality rating
- History
- Operating on-site for more than 60 years
CMS Care Compare
What Families Think
Reviews of this NYC Health + Hospitals nursing facility on Roosevelt Island are mixed, with several families praising the nursing staff's attentiveness to grooming and personal care, especially for dementia patients, while others describe cramped, institutional living conditions and problems with security staff. The facility holds a five-star CMS overall rating despite the lower average Google score.
The Good
- Nursing staff praised for attentive, personalized dementia care
- Staff avoid over-medicating, treat residents with dignity
- Five-star CMS overall quality rating
- Part of large NYC Health + Hospitals system
The Bad
- Multiple complaints about rude or unhelpful security staff
- One report of cramped rooms with little personal space
- One report of dust and cleanliness concerns in rooms
- Reviewer noted difficult transportation access to the island
AI-generated from reviews and community data.
NYC Health + Hospitals/Coler is a senior living community in Roosevelt Island, New York offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.3 out of 5 across 41 reviews.
About NYC Health + Hospitals/Coler
NYC Health + Hospitals/Coler is a nursing care facility located on Roosevelt Island, New York, specializing in memory care. Formerly known as Bird S. Coler Hospital, the facility has provided care to New Yorkers for more than 60 years and is part of NYC Health + Hospitals, the largest municipal health care system in the United States.
The facility has received a five-star overall rating from the Centers for Medicare and Medicaid Services, reflecting its quality standards in nursing care and specialized programming.
As part of the NYC Health + Hospitals system, Coler provides services within a network that delivers essential inpatient, outpatient, and home-based services to more than one million New Yorkers annually across more than 70 locations throughout the city's five boroughs.
Types of Care at NYC Health + Hospitals/Coler
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of NYC Health + Hospitals/Coler
3.3overall · 41 ratings combined
3.3★ on Google (41)
NATALYA RUSTEMBEKOVA
Aug 2024
Very smaller room 4 tv )))) 4 people at arm's length from each other. When 4 TVs are on at the same time, it feels like you've ended up in a psychiatric ward and are being tested to see how strong your nerves are. Some patients are ambulatory and move around easily lose your things and no one is responsible for it. I don't know what kind a medicine they take, but some them, after taking their medicine just sit drool or at the TV turned up volume. There is no personal space anywhere, no even 1cm in their facility where you can been. In room very sensitive brightly lit and special lamps, installed specifically for nurse. That nurse can see when change her patients diapers. I don't know maybe nurses is blind. Because I was a little blinded by this lighting. It's like solar eclipse. If you don't have a personal phone or you haven't paid for the connection on time, you have allowed 15 minutes use phone in room, where #SuperHero sited, the called social workers. And yes, there is dust there, so you need to ventilate the room all the time. You can especially see that dust if you turn off the daylight and let a sunbeam into the room. White fluff is very clearly visible on the sunbeams. I understand that this is from the bed linen, since the towels and sheets are changed every day by nurses. I think this is the effect of starch, most likely when washing, laundries add starch there. Hygiene is in the hands of the nurses there, since in fact there are no toilets rooms there, there is a restroom, something like from the films about prisoners or truck station, one shower stall, several stalls with toilets and several sinks, all this is open. big openspace. nurses really do comb their patients' hair. True, they often forget to clean up after themselves. The hair they comb out of their patients can easily be placed on your bedside table where you eat.
Raymond D
Feb 2024
The security has much to be desired but the nursing staff is amazing. My mother has dementia and they take phenomenal care of her. She has been the healthiest in years. They don't do what typical nursing homes do druging her up, they treat her like a person when I'm there or not. They braid her hair and polish her nails. Very happy with selection for my mother to live out her life.
Kenneth McDaniel
May 2023
The old woman that works as a security guard during the day is EXTREMELY rude beyond what is reasonable. I was walking the island and needed to use the toilet. There was a toilet right at the entrance to the facility and i wanted to use it. Instead of being helpful and either allowing me to use the toilet or directing me to a toilet she yelled and screamed that it isn't her problem and that i had to leave. She said it was because of the virus. I was wearing a mask and besides, every other place on the planet has moved on so it is a very thin excuse and no excuse for being rude. I simply don't see what harm there is in letting someone use the toilet. Yelling does not intimidate me and i asked her to call the police. It is better to de-escalate then escalate a situation. It is people who act like this that cause people to hate the police and authority. Calm discussions can really do more.
Mike Hunt
Sep 2021
I had a very good experience? Idk what’s the problem. The staff was beyond kind . They went above and beyond . They were great . Bc of Covid you can’t go up to the rooms , hopefully that changes soon , but they brought down my mother and she was very well taken care of . They brushed her hair , her nails were clipped and she was well dressed . My mother was relaxed and had nothing bad to say ! …. at the end of our interaction , she said she wants to go back to her room . I felt very comfortable with her there . I don’t understand the bad reviews . My only complaint is that the location is terrible . Take a tram , a red bus , the q102 , the f train . My lord 🙄
Government Inspection History
6 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 1, 2025Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 29, 2026
Dec 26, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2025
Nov 7, 2024Fire Safety StandardHealth Standard2 citations
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024
Jan 18, 2024Health Complaint2 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Jan 13, 2023Fire Safety StandardHealth Standard29 citations
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2023
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2023
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2023
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Establish roles under a Waiver declared by secretary.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 24, 2023
Address patient/client population and determine types of services needed.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2023
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2023
Implement emergency and standby power systems.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2023
Nov 20, 2019Fire Safety StandardHealth Standard14 citations
Meet Health Care Facilities Code mechanical requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2020
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2020
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2020
Have proper openings in smoke barrier doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2020
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity B of L: potential for minimal harm, patternCorrected Jan 17, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does NYC Health + Hospitals/Coler offer?
NYC Health + Hospitals/Coler offers Skilled Nursing / Long Term Care.
Where is NYC Health + Hospitals/Coler located?
NYC Health + Hospitals/Coler is located at 900 Main St in Roosevelt Island, New York.
What do families say about NYC Health + Hospitals/Coler?
Reviews of this NYC Health + Hospitals nursing facility on Roosevelt Island are mixed, with several families praising the nursing staff's attentiveness to grooming and personal care, especially for dementia patients, while others describe cramped, institutional living conditions and problems with security staff. The facility holds a five-star CMS overall rating despite the lower average Google score.
How did NYC Health + Hospitals/Coler do on recent health and safety inspections?
NYC Health + Hospitals/Coler had 6 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit NYC Health + Hospitals/Coler?
Submit the Request Information form on this page to connect with NYC Health + Hospitals/Coler and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at NYC Health + Hospitals/Coler? Claim this listing to update photos, pricing, and details. It's free.
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