MyLivingChoice

City Creek Post Acute

165 South 1000 East

3.8(127 ratings)· Salt Lake City average: 4.4

City Creek Post Acute, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
108
Staffing model
Facility described as agency-free, no outside agency staff
Recent survey
State survey reportedly found only two deficiencies
Location detail
Located near the University of Utah campus

What Families Think

Reviews for City Creek Post Acute are sharply divided: many families praise the physical, occupational, and speech therapy teams and describe caring, attentive CNAs and nurses, while a substantial number of other reviewers report serious neglect, medication errors, and unsanitary conditions. Several reviews reference recent changes in administration and clinical leadership that some say have improved conditions, though complaints about understaffing and communication persist even in recent reviews.

The Good

  • Rehab therapy (PT/OT/speech) frequently praised by name
  • Many reviewers describe attentive, compassionate CNAs and nurses
  • Social workers and case managers helping with benefits and discharge planning
  • Recent state survey with few deficiencies noted by staff
  • Activity calendar with music, bingo, and social events mentioned

The Bad

  • Multiple serious reports of neglect, including hours left without help or medication
  • Several reports of medication errors or missed doses
  • Repeated complaints of understaffing affecting basic care like brief changes and bathing
  • One report each of theft, physical assault, and a resident found wandering off-site
  • One reviewer said the facility is not well set up for memory care needs

AI-generated from reviews and community data.

City Creek Post Acute is a senior living community in Salt Lake City, Utah offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 127 reviews.

About City Creek Post Acute

City Creek Post Acute is a nursing home and rehabilitation center in Salt Lake City, Utah, offering short-term rehabilitation and long-term care. It is positioned as a location within Salt Lake County for residents needing skilled nursing and therapy services.

The care team works with residents, their families, and healthcare providers to create a comprehensive and effective care and treatment plan. Nursing staff provide 24-hour, round-the-clock care under the direction of in-house physicians.

Rehabilitation services combine hands-on therapeutic approaches with both short and long-term programs tailored to individual needs, with the goal of helping residents regain strength and mobility.

Beyond clinical care, the community offers a monthly activity calendar filled with options throughout the day, designed to help residents of varying abilities stay active and engaged.

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Types of Care at City Creek Post Acute

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of City Creek Post Acute

3.8overall · 127 ratings combined

3.8★ on Google (127)

Louise Schenk

Jul 2026

via Google

Your sprinkler is broken spraying a solid stream of water 10 ft into the air. I told you about it, and you haven’t done anything to fix it in days. :(

Lacie

Jul 2026

via Google

This place is so crooked criminal activity was going on actual assaults on patients and we asked over a nd over for therapy and to be transferred they just ignored us I saw 1 physch Dr in 6 months that it happened it has messed my head up bad and my friend was asulted 2 times he didn't even go to the ER and was hit in the head with stage 4 cancer but the people are what made it worth getting up in the morning for they we family and I miss them dearly great people.( Patients) I had money and items stolen nothing was done about it even after we took proof don't

Cheryl Johnson RN. BSN. BSBA.

May 2026

via Google

City Creek PA has an energy that I have not experienced in all my years of skilled nursing. Somehow everybody becomes family. A safe haven.

Debbie Miles

May 2026

via Google

Highly recommend this place. The staff is kind friendly and loving. OT & PT are over the top and really care for you.

Jacob Moreno

Mar 2026

via Google

A horrible, horrible place. They LOST my grandfather. Found him WANDERING DOWNTOWN. DO NOT COME HERE.

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Government Inspection History

3 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 30, 2026Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2026

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2026

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2026

Jan 29, 2024Fire Safety StandardHealth ComplaintHealth Standard2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 16, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024

May 4, 2022Fire Safety StandardHealth Standard13 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedCorrected Jul 3, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Jul 3, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2022

  • Perform COVID19 testing on residents and staff.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2022

  • Ensure staff are vaccinated for COVID-19

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does City Creek Post Acute offer?

City Creek Post Acute offers Skilled Nursing / Long Term Care.

Where is City Creek Post Acute located?

City Creek Post Acute is located at 165 South 1000 East in Salt Lake City, Utah.

What do families say about City Creek Post Acute?

Reviews for City Creek Post Acute are sharply divided: many families praise the physical, occupational, and speech therapy teams and describe caring, attentive CNAs and nurses, while a substantial number of other reviewers report serious neglect, medication errors, and unsanitary conditions. Several reviews reference recent changes in administration and clinical leadership that some say have improved conditions, though complaints about understaffing and communication persist even in recent reviews.

How did City Creek Post Acute do on recent health and safety inspections?

City Creek Post Acute had 3 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit City Creek Post Acute?

Submit the Request Information form on this page to connect with City Creek Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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