MyLivingChoice

Citrus Nursing Center

9440 Citrus Ave

3.5(60 ratings)· Fontana average: 4

Citrus Nursing Center, photo 11 / 5

Quick Facts

Total units
99
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
99
Facility size
99-bed skilled nursing facility
Management
Facility is managed by SunMar
Weekend staffing
No on-site manager available on weekends

What Families Think

Reviewers frequently praise the nursing, rehab, and therapy staff for compassionate, attentive care, with several families naming individual caregivers who went above and beyond. However, one serious report describes a dementia patient going missing for 45 minutes without family notification, and another review raises concerns about management conduct and short-staffing.

The Good

  • Rehab and therapy staff highly praised
  • Nursing team communicates well with doctors
  • Business office and social services responsive to families
  • Long-tenured CNAs known for personal, caring attention
  • Activity department described as caring

The Bad

  • One report of a dementia patient going missing for 45 minutes without notifying family
  • One report of unprofessional, unethical management conduct
  • One reviewer cited chronic staffing shortages
  • One report of no on-site manager available on weekends

AI-generated from reviews and community data.

Citrus Nursing Center is a senior living community in Fontana, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 60 reviews.

About Citrus Nursing Center

Citrus Nursing Center is a skilled nursing facility located in Fontana, California, providing compassionate skilled nursing care 24 hours a day. The facility offers rehabilitation services designed to help residents regain independence and return to their homes following hospitalization.

The center recognizes the unique needs of its patients and provides a secure environment that addresses both social and clinical needs while promoting independence. A dedicated team of professionals works together with patients and their family members to determine optimal treatment plans for each situation. Social Services assist both patients and families by providing essential information, managing requests and concerns, and helping with care planning and discharge planning.

Patients are empowered through individualized programs to work toward restoring maximum functionality and independence. The facility creates positive and uplifting social programs and individualized activities designed to match patient needs and capabilities, with friends and family welcome to participate.

Types of Care at Citrus Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Citrus Nursing Center

3.5overall · 60 ratings combined

3.5★ on Google (60)

infinite ful

Jun 2026

via Google

I only have great things to say about the nursing, rehab, kitchen and maintenance staff. Management is a different issue. I wish admissions and marketer were more friendly to the patients and their families. The Administrator, who appears to be having an inappropriate relationship with the Director of Rehab, is very unprofessional. It’s highly unethical. Director of Rehab is benefitting from this relationship monetarily. Shame on SunMar for allowing this to continue. Admin cuts corners when it comes to the facility. SunMar manages this place and their CNE (Chief Nurse Executive) does not seem to care about the way the Admin runs this place.

Lala Marie

Mar 2026

via Google

Citrus Nursing Center has provided me with excellent service the business office is always willing to assist with any financial issues. The social services team is always willing to assist. The admissions team did a great job at addressing any concerns about placement and gave a tour of the facility. The Nursing team does a great job at assisting with care and communicating with the doctor.

Colleen Augustine

Feb 2026

via Google

My experiences here are wonderful. Awesome staff, Pt & OT therapies best I’ve ever had. Highly recommended. Colleen

MissVivian87

Jul 2025

via Google

My mom was in need of nursing assistance until we were able to get ihss for her at home. Not sure why this place accepted her when it was mentioned to them that she has dementia and she’s wonders. They assured us there would be a wonder guard on her. The first day we went to visit nothing, the nurses in the front didn’t really know about her situation. My dad went to visit Friday and mentioned when the nurses were trying to put an iv they were hurting her and she started crying, he asked them to stop I went by later that day had dinner with her and when walking her to the room there was a bloody towel on her bed! I asked the nurses what was going on and they tried pinning it in her roommate and changed her bed sheets right away. I had to leave but she seemed ok. The next day my dad went to see her in the evening and she was not there!!! He asked where she was and they said they sent her to the hospital in the morning!!!! NO ONE called us. I called to complain turns out the night after I left my mom went missing for 45 MINUTES!!!! They only knew because her roommate let the nurses know she wasn’t in the room. They never called me to notify me!!!!!!!!! I called to speak with a manager and they told me there’s no managers on the weekends. Later I get a call from a manager with an attitude on defense mode with an accent telling me they were sorry etc I get a call from the hospital telling me the facility did not want to take her back (thank god) If you have a family member with dementia DO NOT SEND THEM HERE!!! They seem to take only the ones that are in a wheelchair because it’s easier to ignore them when they’re being aggressive or can’t speak up for themselves

Tina Barham

Jun 2025

via Google

My mom has been in this facility for many years due to the amount of care needed to manage her ilnesses. I have seen both good employees and bad employees come and go. I don't live in the area so I depend on the staff to make sure my mom's mental and physical health are being taken care of. The activity department and majority of the CNA's are very caring. Especially the ones who have been there for many years and have personally cared for my mom. I would personally like to name a few individuals that have stood out to me who deserve some extra attention. Zulema Palencia has got to be one of the most caring people that I have ever met. She will go and see my mom at times when she is off or during her breaks to reassure me that my mom is doing good. She will also FaceTime me so I can see her. She should be given a pay increase for going above and beyond. Jessica Cintron is a nurse that also goes above and beyond. She reassures me all the time about my mom's condition. I am going to name other people and I hope I don't leave anyone out that is deserving. David Palencia, Mercy, Alice, Gabby, Reen, Pierson, Rosita, Rosa, Ines, Brittany, Kayla, Kyla, Miranda, Crystal and Jennifer. When I've had problems, The Administrator, Walter did his best to try to help me solve them. Thank you to all of the people who have made a sad situation more tolerable. The facility does the best they can with the shortage of staff. I love you guys! ❤️😊

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Government Inspection History

5 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 31, 2025Fire Safety StandardHealth Standard14 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

Dec 5, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024

Aug 30, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 23, 2023

Jun 10, 2022Fire Safety StandardHealth Standard20 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2022

  • Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Provide a means of sharing information on occupancy/needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Meet Health Care Facilities Code mechanical requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2022

  • Establish policies and procedures for medical documentation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 7, 2022

Aug 23, 2019Fire Safety StandardHealth Standard10 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2019

  • Create arrangements with other facilities to receive patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2019

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2019

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Citrus Nursing Center offer?

Citrus Nursing Center offers Skilled Nursing / Long Term Care.

Where is Citrus Nursing Center located?

Citrus Nursing Center is located at 9440 Citrus Ave in Fontana, California.

What do families say about Citrus Nursing Center?

Reviewers frequently praise the nursing, rehab, and therapy staff for compassionate, attentive care, with several families naming individual caregivers who went above and beyond. However, one serious report describes a dementia patient going missing for 45 minutes without family notification, and another review raises concerns about management conduct and short-staffing.

How did Citrus Nursing Center do on recent health and safety inspections?

Citrus Nursing Center had 5 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Citrus Nursing Center?

Submit the Request Information form on this page to connect with Citrus Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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