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Citadel of Northbrook

3300 Milwaukee Ave.

4.6(212 ratings)· Northbrook average: 4.5

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Citadel of Northbrook, photo 11 / 5

Quick Facts

Total units
158
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
158
Care scope
Also provides Alzheimer's and dementia memory care
Rehab focus
Offers post-hospital short-term rehabilitation stays

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most reviewers describe Citadel of Northbrook as a clean, well-run skilled nursing and rehab facility with attentive, caring staff. The community holds a strong 4.6 out of 5 rating across 212 Google reviews, though one detailed review raises a serious concern about how a medical emergency was handled.

What reviewers praise

  • Clean, well-maintained facility
  • Staff described as attentive and compassionate
  • Strong 4.6/5 rating from 212 reviews
  • Rooms described as spacious with good natural light
  • Praised for professional rehabilitation care

What reviewers flag

  • One report of a delayed emergency response during a medical crisis
  • One account describes family/POA decisions overriding urgent patient needs

AI-generated from reviews and community data.

Citadel of Northbrook is a senior living community in Northbrook, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 212 reviews.

About Citadel of Northbrook

Citadel of Northbrook is a skilled nursing and long-term care community in Northbrook, Illinois, licensed for up to 158 residents. All beds are certified for Medicare and Medicaid. The facility is equipped with 24-hour staff, on-site nursing, private rooms with private bathrooms, a restaurant-style dining room, chapel and religious services, and social activities and gathering spaces.

The community holds a 4 out of 5 CMS overall star rating. Most reviewers praised the facility's cleanliness, organization, and welcoming atmosphere, and many highlighted the physical therapy and rehabilitation services as particularly effective. Reviewers consistently noted attentive and caring staff members who went above and beyond in daily care. However, reviews were mixed regarding communication and respect for resident preferences, including concerns about dietary accommodations and decisions made by powers of attorney over the expressed wishes of residents themselves.

Families and residents in rehabilitation reported significant improvements in mobility and function after stays at the facility. One reviewer noted walking "close to 600 steps now with supervision" after arriving unable to walk independently. Reviewers found the concierge staff and nursing team especially personable and professional in supporting both short-term rehabilitation and longer-term care needs.

Types of Care at Citadel of Northbrook

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Citadel of Northbrook

4.6overall · 212 ratings combined

4.6★ on Google (212)

Donnetta

Jul 2026

via Google ↗ · Report

Citadel is a great place for rehab, long term, as well as memory care. All nurse are attentive and the cna’s are great as well.

Maira Ignacio

Jul 2026

via Google ↗ · Report

I am writing this review based on my friend's family's experience with the Citadel of Northbrook skilled nursing facility during a short-term rehabilitation stay. Leslie Concierge was exceptionally helpful, demonstrating great attentiveness and addressing all our inquiries. Overall, the facility provided a<br>well- structured care environment with dedicated nursing support, and maintained a generally clean and safe setting.

Nila Shah

Jul 2026

via Google ↗ · Report

Providing great care and activities for residents of many levels of care. Home like feel.

Bulmaro Sanchez

Jul 2026

via Google ↗ · Report

Staff is very friendly. They treat everyone with kindness. Very clean building. Would definitely recommend for loved ones.

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Government Inspection History

6 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 21, 2025Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2025

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

    Severity B of L: potential for minimal harm, patternCorrected Feb 28, 2025

May 17, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

Apr 11, 2024Fire Safety StandardHealth Standard8 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

Jan 27, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2024

Aug 21, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023

Jan 20, 2023Fire Safety StandardHealth Standard25 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Feb 9, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Feb 9, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 9, 2023

  • Establish policies and procedures for sheltering.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023

  • Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Citadel of Northbrook offer?

Citadel of Northbrook offers Skilled Nursing / Long Term Care.

Where is Citadel of Northbrook located?

Citadel of Northbrook is located at 3300 Milwaukee Ave. in Northbrook, Illinois.

What do families say about Citadel of Northbrook?

Citadel of Northbrook carries a 4.6 out of 5 rating from 212 Google reviews. Most reviewers describe Citadel of Northbrook as a clean, well-run skilled nursing and rehab facility with attentive, caring staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Citadel of Northbrook do on recent health and safety inspections?

Citadel of Northbrook had 6 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Citadel of Northbrook?

Submit the Request Information form on this page, or contact Citadel of Northbrook directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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