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Charlotte Hall Veterans Home

29449 Charlotte Hall Road

2.9(32 ratings)

Charlotte Hall Veterans Home, photo 11 / 5

Quick Facts

Total units
286
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
286
Distinction
Only veterans home in the State of Maryland
Veteran Benefit
VA per diem subsidy reduces resident costs
Medical Services
On-site pharmacy with daily staff pharmacist
Management
State facility operated by contracted company

What Families Think

Charlotte Hall Veterans Home is a large state-run facility that offers skilled nursing, assisted living and secure memory care specifically for veterans and their spouses, with on-site medical and pharmacy services and VA per diem support. Reviewer opinions are sharply split, with praise for the military tributes, security and some caring nurses, but repeated complaints about cleanliness, food quality, communication about VA benefits, and dementia care oversight.

The Good

  • On-site physicians and daily pharmacist
  • Secure units for memory care residents
  • VA per diem subsidy lowers out-of-pocket costs
  • Reviewers praised strong on-site security
  • Some staff and nurses described as caring

The Bad

  • Multiple reports of cleanliness problems, including a dead mouse and dirty floors
  • One report of rude, impersonal staff handling a dementia resident
  • One reviewer found VA benefits couldn't be used without traveling 90+ minutes to DC
  • One reviewer criticized food quality and lack of diabetic diet support

AI-generated from reviews and community data.

Charlotte Hall Veterans Home is a senior living community in Charlotte Hall, Maryland offering Assisted Living, Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 32 reviews.

About Charlotte Hall Veterans Home

Charlotte Hall Veterans Home is an assisted living and skilled nursing facility serving veterans and eligible spouses in Charlotte Hall, Maryland. The community operates on 126 acres in St. Mary's County and offers a continuum of care including a 126-bed assisted living program, a 318-bed skilled nursing program, and memory care in secure units. The facility is Medicare and Medicaid certified and inspected annually by the Office of Health Care Quality and the U.S. Department of Veterans Affairs.

Eligible veterans receive a per diem subsidy from the U.S. Department of Veterans Affairs that reduces their out-of-pocket costs. The home provides on-site medical services with physicians and an on-site pharmacy with a pharmacist on daily staff. The Maryland Department of Veterans Affairs works closely with management to ensure veterans receive care in a clean, compassionate environment.

Recreational activities and community engagement are part of daily life at Charlotte Hall. Residents have participated in charter fishing adventures on the Chesapeake Bay and have received visits from community organizations including the American Legion Post 82 Riders and local motorcycle clubs. The facility also hosts events with local lodges and fraternal organizations that celebrate residents and provide social activities.

Types of Care at Charlotte Hall Veterans Home

Assisted LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security
  • Transportation Services

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Charlotte Hall Veterans Home

2.9overall · 32 ratings combined

2.9★ on Google (32)

Darlene Altvater

Nov 2025

via Google

My father is 87 years old and a veteran. Hens the name Charlotte Hall Veterans Home. A resident since June 4, 2025. I had no idea placing my fathers here that it’s NOT a veterans home but state ran by Pruitt Health. No one in admissions informed me that his VA health benefits could not be used unless he traveled 90 mins to 2 hours during morning commute to VA in DC. We met with a social worker at the community medical VA 2 mins from him and was told the residents at the veterans home could not see doctors there. This is outrageous for these elderly vets to have to be transported to DC. So, my father refuses the commute. Medicare only pays 80%. He has to pay the other 20% physical therapy and any other service he receives at the veterans home. He can’t afford this and I refuse to pay. I will say, the only thing the VA pays is a portion of his residents fee. PH will not submit any accrued medical to the VA for payment. On another note, more funds need to be put towards the food that is served. On many occasions I have sat with my father in cafeteria. The food either is too salty, tastes horrible and looks like it was thrown together. These veterans deserve better. Also, my father is severe diabetic. In the ALF, they do not help with my father’s diet. They have snacks the residents can pick up on their own and 99% it’s not diabetic friendly. I put diabetic ice cream in the hall freezer but that lasted 3 days. They were being stolen. The nurse Sheila at 1D is fantastic and cares about her residents. The aids seem to be nice too. I will be contacting PH and my senators to find out what can be done for my father and the other VA residents. We are blessed he’s 5 mins from my home but I may have to move him yet again when I thought this would be his final residency.

Paula E. Connor

Sep 2025

via Google

My late father-in-law was at Charlotte Hall. It was too far away and not the best care. The VA can do much better, so I hope they will accept this challenge and make it happen. We need VA facilities that are wonderful in other places besides Charlotte Hall and Baltimore. Charlotte Hall is too far away for many families to visit. Baltimore is not safe. We need a very good facility somewhere near Fort Meade, MD. Even better, we need the VA to help pay for care for veterans who are already in a non-VA private pay only facility, like Brightview. Then the VA won't have to build more facilities all over the place. I have a parent at Brightview Crofton Riverwalk now in Crofton, MD. The VA and Charlotte Hall should very seriously deeply study how they run Brightview because it's excellent care for retirement years. All facilities in the country should study Brightview's methods. I am convinced they are one of the best groups in the nation. They are rated 5 stars on Google maps. Does the VA want private pay only commercial Independent Living, Assisted Living, and Memory Care facilities to be better than them? Knowing how competitive the VA is, I'm going to guess the answer is No!

Bernice Smith

Apr 2023

via Google

I would think twice before sending your loved one to stay at Charlotte Hall Veterans Home. While the staff is generally friendly, the Home leaves a lot to be desired when it comes to cleanliness. This has been a concern over the last five months since my dad moved in. For example, this past weekend I was surprised to find a dead mouse along the wall by my dad’s bed. The previous week, I noticed that the floor had not been cleaned; my shoes were sticking to the floor as I walked around his room. In addition, the linen I removed from his bed for cleaning the week before was placed back on his bed even though the nurse promised to remake his bed with new linen. Furthermore, the bathrooms are unkept. The website states that the MD Veterans Affairs works with the contract staff to ensure a clean and caring environment. If an audit were conducted to assess whether the Home is living up to this standard, the audit would reveal that the Home falls short. In addition, my dad’s mobility has declined shortly after he finished physical therapy. He was given exercises to do on his own, but he needs someone to coach him along and ensure that he is doing the exercises correctly. If residents want to exercise, they must remember to watch an exercise program on tv. Why doesn’t the Home offer group exercise like local Adult Day Care Centers. Furthermore, the events manager led me to believe that she would ensure that my dad would be engaged in activities. However, my dad only attends activities if he remembers, which often he doesn’t. If I don’t call to remind him to attend bingo, he misses it. If I were you, I’d think twice about Charlotte Hall Veterans Home.

C Deane

Nov 2022

via Google

Horrible experience! Wish I could leave 0 stars! This staff does not have humanity. They did not want to provide the care needed for elderly patients with dementia. My grandfather was moved 3+ times for his first few weeks there because the staff did not want to monitor him correctly. They should not advertise memory care if the only care they offer is to place them on a lock down ward. The rooms are set up like jail cells with no offer of comfort or home. Staff is rude when asked normal questions such as why my grandfathers television did not work. So impersonal that they did not even know his name. It was obvious that we annoyed the staff by being present because it seems most people in this home do not have family visiting. Therefore the staff isn’t monitored or requested to do their job!! All in all look other places…. this is not the place to put anyone with a failing memory and have expectations that they will be looked after, cared, and loved. This place comes with a hefty $6000 per month price tag which includes rude staff, dirty rooms/laundry, bed cots, broken television with no remote, loss of all personal items, and a very confused/scared love one! Don’t do it!!

Kizzy

Nov 2018

via Google

I visited my uncle here a few weeks ago. The security is great! I was so touched when I walked through the doors to see the walls decorated with military emblems, logos and awards. I was so honored to see a structure with a sign that says, "REAL HEROS DON'T WEAR CAPES, THEY WEAR DOG TAGS." This is truth in its highest form! I am proud of our veterans and grateful for Charlotte Hall for caring for our veterans. I had the chance to interact with the staff during my visits with my uncle and they are kind, so helpful and caring. Had some conversations with the residents and they are grateful as well. Thanks Charlotte Hall!

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Government Inspection History

4 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 25, 2025Fire Safety StandardHealth Standard15 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 15, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

Apr 4, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 16, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 16, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025

Aug 15, 2022Fire Safety StandardHealth Standard23 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity J of L: immediate jeopardy, isolatedCorrected Oct 10, 2022

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedCorrected Oct 10, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2022

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2022

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2022

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2022

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2022

  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2022

Dec 4, 2018Fire Safety StandardHealth Standard12 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Oct 20, 2018

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity H of L: actual harm, patternCorrected Feb 9, 2019

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2019

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2019

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2019

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2019

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2019

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2019

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 31, 2019

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 31, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Charlotte Hall Veterans Home offer?

Charlotte Hall Veterans Home offers Assisted Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Charlotte Hall Veterans Home located?

Charlotte Hall Veterans Home is located at 29449 Charlotte Hall Road in Charlotte Hall, Maryland.

What do families say about Charlotte Hall Veterans Home?

Charlotte Hall Veterans Home is a large state-run facility that offers skilled nursing, assisted living and secure memory care specifically for veterans and their spouses, with on-site medical and pharmacy services and VA per diem support. Reviewer opinions are sharply split, with praise for the military tributes, security and some caring nurses, but repeated complaints about cleanliness, food quality, communication about VA benefits, and dementia care oversight.

How did Charlotte Hall Veterans Home do on recent health and safety inspections?

Charlotte Hall Veterans Home had 4 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Charlotte Hall Veterans Home?

Submit the Request Information form on this page to connect with Charlotte Hall Veterans Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Charlotte Hall Veterans Home? Claim this listing to update photos, pricing, and details. It's free.

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