MyLivingChoice

Central Gardens Post Acute

1355 Ellis Street

4.4(94 ratings)· San Francisco average: 4.4

Central Gardens Post Acute — photo 11 / 5

Quick Facts

Total units
92
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
92
Quality Rating
CMS Five-Star Overall and Quality Measures rated
Therapy Services
Physical, occupational, speech, and respiratory therapy on-site
Nursing Coverage
Licensed nurses available around the clock
Payment Accepted
Accepts private pay, PPOs, Medicare, and HMOs

What Families Think

Reviewers frequently praise specific nurses and CNAs for compassionate, attentive care and strong family communication during rehab stays. However, one detailed review raises serious concerns about staffing levels, call-light response times, and hygiene practices, describing a very different experience than the positive accounts.

The Good

  • Nurses and CNAs praised by name repeatedly
  • Family communication highlighted as outstanding
  • Recognized by CMS as Five-Star Overall facility
  • On-site PT, OT, speech, and respiratory therapy
  • Discharge planning support offered to families

The Bad

  • One detailed report of long call-light wait times
  • One report of short staffing affecting patient turning and hygiene
  • One report describes falls without proper follow-up protocol
  • One report of medication and communication errors

AI-generated from reviews and community data.

About Central Gardens Post Acute

Central Gardens Post Acute is a skilled nursing facility located in San Francisco, California, near the Western Addition and Fillmore District. The community provides 24/7 personalized healthcare services and everyday living support in a state-of-the-art facility designed to support recovery after surgery, illness, or injury according to physician-customized care plans.

The facility offers physical, occupational, speech, and respiratory therapies to help patients build strength, skills, and confidence during their recovery. An expansive, state-of-the-art rehab gym is staffed by licensed experts to guide patients through their rehabilitation. Licensed nurses are available around the clock, and the community emphasizes patient-centered care with staff dedicated to making residents feel comfortable and safe.

Central Gardens Post Acute has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Five-Star Overall and Quality Measures facility, indicating quality rated much above average. The facility provides discharge planning support to help patients and families prepare for life after leaving the community or arrange for outside services as needed.

Daily activities and social engagement are core to life at the community, with an engaging schedule allowing residents to participate as actively as they wish. Beautiful courtyards and a welcoming lobby provide spaces for patients and families to visit and rest. The facility accepts private pay, all PPOs, Medicare, and a wide range of HMOs.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.4overall · 94 ratings combined

4.4★ on Google (94)

Mister French

May 2026

via Google

My name is Timothy I stayed in room 3b while at central garden . Keke was one of the best CNA there her and Diana Joy Mary would make sure my needs where Met and those lady actually care about the patients

J L

Dec 2025

via Google

My name is "Shu Min Lin Wang", i live in Room: 32A. I need to tell Hospital Leaders some time that Nurse Galang, E. is one of the best nurse in Central Garden when i live in 32A for a very short time, because my i have a broken back but she can do anything as soft and slow as she can. She makes us patient warm and feels at home instead of an hotel.

P L

Sep 2025

via Google

I've had a mostly positive experience having my mom at Central Garden. If you wanna see my very, really, extremely long comprehensive review because I was bored and have time to waste review I left on Yelp, by all means.

GwenOpooh1

Apr 2025

via Google

If you value your family members life, DO NOT take them to this facility. Call lights are a 40-60 min. wait unless your family member works here. Nurses and CNA's often work double shifts. Patients can be heard getting snapped (yelled) at frequently, unless a family member is sitting by their side. Many nurses have an attitude when they have to change a soiled patient. Patients are rushed to use restroom, so they can be charged on a schedule. Often they have to remain in soiled diapers until there's time to squeeze them into the rotation. Patients are told daily by many staff that they don't want to hurt their backs turning the patients. Many staff members don't know proper body mechanics when turning patients. They are short staffed, so if your loved one can't walk to the restroom, it's an ordeal. This is more like a run-down nursing home than a rehabilitation. Many falls occur, but proper protocol isn't followed to assure patients are okay after. Diapers & Chucks are placed at the patients bedside with their room numbers written in sharpie on each item used. Some Nurses try to double diaper a patient to make it faster to change them the next time. Many individuals aren't thoroughly cleaned after being changed. Bed baths are a thing of the past. Patients are often given the wrong medications. Many of the patients can't move around well, if at all, yet their position in bed isn't rotated every 2 hours. It's difficult to get in touch with a doctor if a new condition occurs. IF labs are done, patients are never informed of the results, just given new medications, if at all. There is no follow through for care or concerns. God forbid a patient files a complaint. The complaint is shared with other staff in the hallway and attitudes change and flare (including treatment...bad attitudes, stares of disgust, & rude comments are hurled towards the person who complained. A sick patient with green phlegm wasn't given antibiotics and often sown to have difficulty expelling. Found chocking on phlegm, one staff member told them you're not my patient today, and they kept walking down the hallway. My heart aches for the patients that can't speak, don't have visitors, & we had to leave behind. This review doesn't reflect all staff, but many. One star is the lowest score I can give in order to write a review.

Grace Putulin

Mar 2025

via Google

I don't know where to start.. I can't say enough good things about Nora and the care she provided for my grandpa at Central Gardens. From the start, she was incredibly attentive, compassionate, and dedicated to making sure my grandpa received the best support possible. Nora's communication was outstanding - she kept my family and I informed every step of the way, answered all of our questions with patience, and made sure we understood every aspect of his care. She truly went above and beyond to ensure my grandpa's needs were met. Her kindness and professionalism made all the difference during this challenging time. I am so grateful for her support and highly recommend Nora and Central Gardens Post Acute to anyone in need of an exceptional care advocate. Thank you for everything!

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Frequently Asked Questions

What types of care does Central Gardens Post Acute offer?

Central Gardens Post Acute offers Skilled Nursing / Long Term Care.

Where is Central Gardens Post Acute located?

Central Gardens Post Acute is located at 1355 Ellis Street in San Francisco, California.

What do families say about Central Gardens Post Acute?

Reviewers frequently praise specific nurses and CNAs for compassionate, attentive care and strong family communication during rehab stays. However, one detailed review raises serious concerns about staffing levels, call-light response times, and hygiene practices, describing a very different experience than the positive accounts.

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