Mike Thompson
Dec 2024
Received excellent care and concern from Centerwell! Very good nursing care! Highly recommend!
1 / 5Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 1989
- Service model
- In-home care rather than a residential facility
- Scheduling
- Visit times not always fixed or predictable
Home Health Compare
What Families Think
Families of home health and hospice patients in West Monroe describe CenterWell's nurses, therapists, and aides as caring, attentive, and genuinely invested in patients' wellbeing. Reviews are overwhelmingly positive, with several noting the emotional support staff provided during difficult times, though one reviewer flagged inconsistent visit scheduling.
The Good
- Nurses and therapists described as compassionate and attentive
- Staff called polite and informative by multiple families
- PT services specifically praised as top notch
- Emotional support during difficult caregiving moments noted
The Bad
- One report of inconsistent visit scheduling and short notice
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving West Monroe, Louisiana offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.8 out of 5 across 9 reviews.
About CenterWell Home Health
CenterWell Home Health in West Monroe, Louisiana provides home health and hospice services. The organization serves patients in their homes across a range of clinical and supportive care needs.
Families consistently praise the clinical staff, nurses, therapists, and aides, as caring and compassionate. One family wrote that staff "have been a god sent" during their father's care. Multiple families highlight the attentiveness and politeness of the team, noting that therapists, nurses, and nursing assistants work with genuine concern for patients and families alike. One reviewer did note that communication about visit scheduling could be more consistent, though this reflects operational challenges rather than staff quality.
CenterWell Home Health holds a 4.8 out of 5 Google rating across 9 family reviews, with the vast majority awarding five stars and emphasizing gratitude for the compassionate care their loved ones received.
Types of Care at CenterWell Home Health
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of CenterWell Home Health
4.8overall · 9 ratings combined
4.8★ on Google (9)
Patricia Stout
Oct 2024
All
Catherine Weiland
Jul 2024
The Ladies with CenterWell Home Health were great! Very caring and attentive to my mother's needs.<br><br>Thank you!
Sheila Moore
Feb 2024
A great hone health. They were a wonderful help with a very polite and informative staff.
Janis Worley
Dec 2023
Every nurse, therapist, and aid that has been sent to our home as been so great, compassionate, and a real blessing to both Larry and myself
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 1989). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency77%US 79%
- Rated their overall care 9 or 10 out of 1089%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety78%US 82%
56 completed patient surveys, 17% response rate.
Hospital outcomes
- Discharged to the community75%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)16%US 11%Worse than
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around92%US 83%
- Patients got better at getting in and out of bed91%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly93%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations78%US 61%
Service area
CenterWell Home Health reports serving 36 ZIP codes, including Monroe, West Monroe, Arcadia, Baskin, Bastrop, Bernice, Calhoun, Chatham, Choudrant, Collinston and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 197253. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 5955 Cypress St Unit C & D in West Monroe, Louisiana.
What do families say about CenterWell Home Health?
Families of home health and hospice patients in West Monroe describe CenterWell's nurses, therapists, and aides as caring, attentive, and genuinely invested in patients' wellbeing. Reviews are overwhelmingly positive, with several noting the emotional support staff provided during difficult times, though one reviewer flagged inconsistent visit scheduling.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at CenterWell Home Health? Claim this listing to update photos, pricing, and details. It's free.
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