MyLivingChoice

CenterWell Home Health

16620 North 40th Street, Suite D4

4.2(28 ratings)· Phoenix average: 4.3

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CenterWell Home Health logo

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1983
Medicare certification history
Medicare-certified home health agency since 1983
Medicare quality rating
Rated 3.0 out of 5 stars by Medicare
Ownership structure
Privately owned home health agency

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families report strong experiences with individual therapists and nurses who provide attentive, effective one-on-one care during recovery. However, several reviewers describe serious problems reaching the company itself when issues arise, including one alarming incident involving a lab result mix-up and a pattern of unreturned calls.

What reviewers praise

  • Physical, occupational and speech therapists praised by name
  • Nurses described as caring and thorough
  • Reliable scheduling, arrive on time as promised
  • Helped connect a family with a social worker referral
  • Patients report real progress in recovery

What reviewers flag

  • Two reports of poor responsiveness from the office/management
  • One report of a serious lab result error causing an ER scare
  • Care quality described as inconsistent depending on which staff member is assigned

AI-generated from reviews and community data.

CenterWell Home Health is a home health agency serving Phoenix, Arizona offering Home Health. Families rate it 4.2 out of 5 across 28 reviews.

About CenterWell Home Health

CenterWell Home Health is a Medicare-certified home health agency serving Phoenix, AZ and has been Medicare certified since 1983. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.

Medicare rates the quality of patient care at CenterWell Home Health 3.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at CenterWell Home Health

Home Health

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Reviews of CenterWell Home Health

4.2overall · 28 ratings combined

4.2★ on Google (28)

Aaron

Jun 2026

via Google ↗ · Report

Jesus, the nurse who has assisted, has been amazing. Top notch. The company however, is awful. They do not return calls or assist with the medical concerns we hired them for. The only time we can get help is when Jesus is available, otherwise they either ignore us completely, or respond telling us to deal with it, basically. Would not recommend. Exceptionally poor customer service and they do not preform the job they are paid to do.

Edwin Greeneich

Sep 2025

via Google ↗ · Report

The nurses and OT were great. The PT I received from Brandon was limited at best. I could not count on him showing up.

David Coleman

Dec 2024

via Google ↗ · Report

My home care experience with CenterWell Home Health promoted me to leave, for the first time ever, a one star review. My experience with the Phx. East Valley staff whom I had contact by way of my home, one on one, text & phone communications. I experienced, poor and untimely service schedules, missed appointments & poor communications. I am reserved to say more, only to say I would not recommend them.

Grace Overton

Dec 2024

via Google ↗ · Report

Amazing PT and OT personnel. Wish I had them in this facility.

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By submitting, you're okay with us and CenterWell Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

CenterWell Home Health is a Medicare-certified home health agency (certified since 1983). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency76%US 79%
  • Rated their overall care 9 or 10 out of 1086%US 85%
  • Care was given in a professional way88%US 89%
  • The team communicated well85%US 86%
  • The team discussed medicines, pain and home safety74%US 82%

269 completed patient surveys, 23% response rate.

Hospital outcomes

  • Discharged to the community89%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral95%US 94%
  • Patients got better at walking or moving around87%US 83%
  • Patients got better at getting in and out of bed88%US 83%
  • Patients got better at bathing87%US 86%
  • Patients' breathing improved92%US 85%
  • Patients got better at taking medications correctly87%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations74%US 61%

Service area

CenterWell Home Health reports serving 130 ZIP codes, including Phoenix, Mesa, Scottsdale, Glendale, Chandler, Gilbert, Surprise, Peoria, Tempe, Apache Junction and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037037. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does CenterWell Home Health offer?

CenterWell Home Health offers Home Health.

How much does CenterWell Home Health cost?

CenterWell Home Health has not published its pricing. For context, communities in Phoenix that publish rates start around $5,227 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is CenterWell Home Health located?

CenterWell Home Health is located at 16620 North 40th Street, Suite D4 in Phoenix, Arizona.

What do families say about CenterWell Home Health?

CenterWell Home Health carries a 4.2 out of 5 rating from 28 Google reviews. Families report strong experiences with individual therapists and nurses who provide attentive, effective one-on-one care during recovery. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from CenterWell Home Health?

Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use CenterWell Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit CenterWell Home Health?

Submit the Request Information form on this page, or contact CenterWell Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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