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CenterWell Home Health

4975 Lacross Rd #354

4.3(69 ratings)· North Charleston average: 4.4

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Quick Facts

Medicare quality
4.5 of 5 stars

Home Health Compare

Medicare certified
Since 1985
Therapy services
In-home physical and occupational therapy provided
Care scheduling
Service frequency can depend on insurance approval

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families and patients working with CenterWell Home Health in North Charleston generally describe positive one-on-one experiences with individual physical and occupational therapists and nurses, often naming staff who went above and beyond during recovery from surgeries or chronic illness. A notable exception was a report of poor communication and rudeness during the initial intake process, suggesting some inconsistency between clinical care and administrative support.

What reviewers praise

  • Physical and occupational therapists praised by name repeatedly
  • Staff described as compassionate, patient, and encouraging
  • Helped patients recover from knee and hip replacements
  • 4.3 out of 5 rating across 69 Google reviews

What reviewers flag

  • One report of a rude, unhelpful intake phone call
  • Care scheduling can be constrained by insurance approval
  • No published pricing information available

AI-generated from reviews and community data.

CenterWell Home Health is a home health agency serving North Charleston, South Carolina offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.3 out of 5 across 69 reviews.

About CenterWell Home Health

CenterWell Home Health is a home health and hospice provider in North Charleston, South Carolina. The organization delivers skilled nursing, physical therapy, occupational therapy, and related services to patients recovering from surgery or managing chronic conditions at home.

Families consistently praise individual clinicians for their clinical skill and personal care. Physical therapists are noted for patience, clear communication, and the ability to motivate patients through recovery, one family wrote that their therapist "consistently motivated me to push myself just a little further each session." Nurses and occupational therapists receive similar recognition for compassion and professionalism. Patients value the personalized attention and encouraging environment that clinicians create during sessions.

The community holds a 4.3-star rating across 69 Google reviews. While most feedback is positive, a small number of families have reported frustration with administrative responsiveness and phone support, suggesting inconsistency in how intake inquiries are handled.

Types of Care at CenterWell Home Health

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of CenterWell Home Health

4.3overall · 69 ratings combined

4.3★ on Google (69)

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Janice Ortiz

May 2026

via Google ↗ · Report

I had a great experience with my physical therapist, Jonathan K. He is incredibly supportive, caring, and always encouraging throughout my recovery process. After my knee replacement, he consistently motivated me to push myself just a little further each session, which really helped me make progress. Jonathan creates a positive and comfortable environment, and you can tell he truly cares about his patients’ success. Thanks to his guidance and encouragement, I feel stronger and more confident every day. I highly recommend him to anyone in need of physical therapy!

Shawn Anderson

May 2026

via Google ↗ · Report

I was so happy with my PT experience! Johnathon was wonderful to work with, answered all my questions, took the time to explain the process every step of the way and provided excellent PT for my recovering hip replacement. I would highly recommend this company for in home physical therapy.

Yvette Davis

May 2026

via Google ↗ · Report

I am sharing my 5-Star experience working with my physical therapist, Liz Mortimer. Liz's technique utilized in the delivery of my home health care was Outstanding. I know that I am a challenging client not easy accept change or welcome new ideas. Despite my unwillingness to accept change, Liz was able to guide my PT and made it comfortable for me. Her communication, verbal and listening, encouraged me to work harder. I truly looked forward to her arrival and our PT sessions. Liz is the best and I am ready to begin additional PT service with her in the future.

Corinne Ramage

Apr 2026

via Google ↗ · Report

My husband has a rare, chronic illness and has been cared for by the CenterWell team for many months now. I have been very impressed by their compassion, professionalism, knowledge, and support of my efforts to provide care for him. Of special note are his nurse Taná, his OT person Rhiannon, and his PT person Nick. My only complaint would be with the insurance companies that control when my husbabd can receive services. What CenerWell provides has been invaluable on many levels. My gratitude to the team.

Yokasta Johanne Diaz

Oct 2025

via Google ↗ · Report

I can not comprehend how an agency that is in the medical field caring for patients in needs cannot help me with a simple email to obtain all the details about starting new services. I have a brain disability (disclosed) over the phone due to several ischemic strokes and the lady (African American) who answered the phone today around 9 am was so rude that immediately responded “No” when I requested her to please email what I need to start and application. I WILL NOT HIRE YOUR COMPANY not even to care for my home pest control.

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By submitting, you're okay with us and CenterWell Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

CenterWell Home Health is a Medicare-certified home health agency (certified since 1985). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency76%US 79%
  • Rated their overall care 9 or 10 out of 1083%US 85%
  • Care was given in a professional way87%US 89%
  • The team communicated well84%US 86%
  • The team discussed medicines, pain and home safety81%US 82%

321 completed patient surveys, 19% response rate.

Hospital outcomes

  • Discharged to the community83%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around94%US 83%
  • Patients got better at getting in and out of bed94%US 83%
  • Patients got better at bathing93%US 86%
  • Patients' breathing improved92%US 85%
  • Patients got better at taking medications correctly92%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations85%US 61%

Service area

CenterWell Home Health reports serving 49 ZIP codes, including Charleston, North Charleston, Summerville, Mount Pleasant, Adams Run, Awendaw, Bonneau, Bowman, Branchville, Cordesville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 427035. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does CenterWell Home Health offer?

CenterWell Home Health offers Home Health.

Where is CenterWell Home Health located?

CenterWell Home Health is located at 4975 Lacross Rd #354 in North Charleston, South Carolina.

What do families say about CenterWell Home Health?

CenterWell Home Health carries a 4.3 out of 5 rating from 69 Google reviews. Families and patients working with CenterWell Home Health in North Charleston generally describe positive one-on-one experiences with individual physical and occupational therapists and nurses, often naming staff who went above and beyond during recovery from surgeries or chronic illness. A notable exception was a report of poor communication and rudeness during the initial intake process, suggesting some inconsistency between clinical care and administrative support. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from CenterWell Home Health?

Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.

Do I need a referral to use CenterWell Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit CenterWell Home Health?

Submit the Request Information form on this page, or contact CenterWell Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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