1 / 5Home Health Compare
Families describe CenterWell Home Health in Lumberton as staffed by attentive, knowledgeable therapists and nurses who treat clients like family, with several reviewers singling out specific physical and occupational therapists by name. One reviewer reported a serious breakdown in scheduling, with physical therapy never starting more than a week after surgery despite repeated promises.
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Lumberton, North Carolina offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.6 out of 5 across 39 reviews.
CenterWell Home Health in Lumberton, North Carolina provides home health and hospice care. The service is designed for patients who need skilled nursing, physical therapy, and end-of-life support in their own homes.
Families consistently praise the clinical staff for their attentiveness and genuine care. Patients report that therapists and nurses arrive on time, confirm visits in advance, and take time to listen, not rushing between clients. One family noted the staff "treat you how you would want your parents to be treated." Physical therapists are frequently mentioned by name as patient and encouraging, and one family wrote that conversations with providers extended beyond health matters, leaving them "more important and encouraged after each visit."
The service holds a 4.6 out of 5 Google rating across 39 reviews. Most families highlight responsive scheduling and personalized attention as standouts, though one recent review flagged delayed scheduling for physical therapy. Overall, families consistently report feeling valued and well-cared-for during their time with CenterWell.
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Help Me Choose4.6overall · 39 ratings combined
4.6★ on Google (39)
Sherry Barnes
Jan 2026
This is the worst company. I had my surgery Jan. 6,2026. I was supposed to get physical therapy at home. They kept telling me several times someone would call and schedule me a time. It is now Jan. 15 and still no physical therapy. I will file a complaint.
Kelli Cox
Dec 2024
All of the staff that we have encountered at CenterWell have been wonderful and professional. I couldn’t ask for better service from their physical therapy department. They treat my Dad like he’s family.
Marria Butler
Oct 2024
I enjoyed my experiences with CenterWell Home Health. They are patient and knowledgeable. They never seemed to be in a hurry to move to the next client. Sometimes you need a conversation with others. The conversations were not about health but about life and our experiences. I felt more important and encouraged after each visit. Thank You for caring about me.
Florendia Harris
Oct 2024
I am very pleased with the CenterWell family. They called a day ahead and confirmed the visit, they came on my time, and were very prompt. The rehab girls were friendly, and made me feel comfortable. (Especially Allison) Dr. Patel developed a great regimen for me to do with the helper, and also do at home. They cared, and that means alot to homebound people. Yes, I would use them again!
Marcalene. Bodden
Jun 2022
They’re all wonderful!! And I seriously mean that… Janelle from PT is my favorite! So if you get her you got it good. But they’re all patient, loving, kind, careful, and friendly. They treat you how you would want your parents to be treated, OR even your children! And that says a lot.!!! Thank you for helping me and thank you for being too good at your jobs? 😘😘 To my nurses , my physical therapists and occupational therapists. You all did great 😊 Thank you
CenterWell Home Health is a Medicare-certified home health agency (certified since 2000). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
207 completed patient surveys, 20% response rate.
Hospital outcomes
How patients did
Service area
CenterWell Home Health reports serving 52 ZIP codes, including Fayetteville, Lumberton, Laurinburg, Bladenboro, Clarkton, Council, Dublin, Elizabethtown, Ellerbe, Fairmont and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347231. National figures are the average across all certified agencies.
CenterWell Home Health offers Home Health.
CenterWell Home Health is located at 2600 N Elm St Ste A in Lumberton, North Carolina.
Families describe CenterWell Home Health in Lumberton as staffed by attentive, knowledgeable therapists and nurses who treat clients like family, with several reviewers singling out specific physical and occupational therapists by name. One reviewer reported a serious breakdown in scheduling, with physical therapy never starting more than a week after surgery despite repeated promises.
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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