Sara Smith
Feb 2026
I HAVE HAD BRIAN AS A THERAPIST THREE TIMES I REQUESTED HIM AFTER THE FIRST TIME. HE DID AN EXCELLENT JOB FOR MY HUSBAND AND ME EACH TIME. I WOULD REQUEST HIM AGAIN IF I needed him. He helped us a great deal. Ruth Ann Rider
1 / 5Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1983
- Therapy Services
- Physical therapy included as part of home health care
Home Health Compare
What Families Think
Reviews for CenterWell Home Health in Elizabethtown are mixed: some families praise specific therapists and staff communication, while others report serious scheduling and staffing problems. The community holds a 3.5 out of 5 rating from a small number of Google reviews.
The Good
- Individual therapists praised for skill and motivation
- One family highlighted proactive appointment-day communication
- Physical therapy noted to genuinely help patients
- Positive transition support from home health to outpatient care
The Bad
- Several reports of missed or no-show visits
- Multiple mentions of high staff turnover
- One report of poor communication about care changes
- One complaint about unresolved scheduling issues after calling the office
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Elizabethtown, Kentucky offering Home Health. Families rate it 3.5 out of 5 across 6 reviews.
About CenterWell Home Health
CenterWell Home Health is a home health and hospice provider serving Elizabethtown, Kentucky. The service recently transitioned from Intrepid, bringing changes to operations and staff continuity.
Family experiences are split. Some praise specific clinicians, one family called a therapist's instruction "impressive" and noted clear communication from staff who call ahead to confirm appointments and relay health concerns to doctors. Others report significant reliability issues: missed appointments with no follow-up, week-long delays despite weekly scheduling promises, and staff turnover that has left the company struggling to retain experienced nurses. One family wrote, "you never know if they are going to show up."
The company holds a 3.5 out of 5 Google rating across 6 reviews, reflecting this inconsistency between strong individual clinician performance and systemic scheduling and communication breakdowns.
Types of Care at CenterWell Home Health
Home Health
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Help Me ChooseReviews of CenterWell Home Health
3.5overall · 6 ratings combined
3.5★ on Google (6)
Carolyn Morgan
Oct 2024
I have used Intrepid for years for any home health needs. Since they have switched to CenterWell it likes a lot to be desired. You never know if they are going to show up. They are supposed to be coming once a week . It was two weeks before they showed up. They assured me they would be back in a week it has been over two weeks and no show no phone call no nothing. I called the office they did not help me they said we will have to investigate and call you back.
Bari Martin
Apr 2024
Communication is great. Their Healthcare worker calls the day before to see if the scheduled appointment will work for my aunt. Any health concerns are communicated to my aunt's Dr. and to me her POA. When I.have called their office the person answering the phone is friendly & knowledgeable. My aunt says their physical therapy helps her.
Mama
Feb 2023
All the great nurses are gone. They cant keep staff and they don’t communicate when there’s changes and you are waiting for care and they lie and say it’s an insurance issue. Do your homework before using this company.
Bob Moore
Feb 2023
First meet with Ms Wentzel was very impressive. She demonstrated her vast amount of knowledge in her profession. She is easy to communicate with. She took time to demonstrate the proper execution of the exercises. She has the ability motivate her patients. Her instruction made my transition from home health to out patient PT simple. I knew what to expect.
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 1983). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency83%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety86%US 82%
312 completed patient surveys, 23% response rate.
Hospital outcomes
- Discharged to the community79%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)15%US 11%Worse than
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around93%US 83%
- Patients got better at getting in and out of bed93%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved94%US 85%
- Patients got better at taking medications correctly94%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations80%US 61%
Service area
CenterWell Home Health reports serving 75 ZIP codes, including Elizabethtown, Leitchfield, Radcliff, Bardstown, Battletown, Big Clifty, Bloomfield, Boston, Bradfordsville, Brandenburg and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 187085. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 2411 Ring Rd Ste 106 in Elizabethtown, Kentucky.
What do families say about CenterWell Home Health?
Reviews for CenterWell Home Health in Elizabethtown are mixed: some families praise specific therapists and staff communication, while others report serious scheduling and staffing problems. The community holds a 3.5 out of 5 rating from a small number of Google reviews.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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