1 / 5Home Health Compare
Reviewers largely praise CenterWell Home Health's nurses and physical therapists for helping patients recover strength and mobility after hospital stays, describing the staff as prompt, kind, and attentive. However, one detailed review points to inconsistent follow-through, with ordered occupational therapy, speech therapy, and aide visits not materializing, and a nurse who missed a worsening wound.
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Buffalo Grove, Illinois offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and Medication Management. Families rate it 4.0 out of 5 across 20 reviews.
CenterWell Home Health provides home health and hospice services in Buffalo Grove, Illinois. The organization delivers skilled nursing, physical therapy, occupational therapy, speech-language pathology, and home health aide services to patients recovering from hospitalization or managing chronic conditions at home.
Families consistently praise the physical therapy staff for their professionalism and dedication to patient progress, with one describing how the physical therapist "helped me walk better with my walker and helped me get stronger." The nursing team receives particular recognition for attentiveness during wound care and post-hospital recovery, as well as for proactive communication with physicians. Therapists are noted for calling ahead to confirm appointments and treating patients with genuine warmth and respect. One family wrote that staff "treated my mother like she was family."
However, some families report inconsistent experiences with occupational therapy and speech-language pathology services, including incomplete visits and delayed or missing appointments despite active orders. Home nursing assessments have occasionally fallen short of expectations, and scheduling reliability varies across the care team.
CenterWell Home Health holds a 4 out of 5 Google rating based on 20 reviews, reflecting strong satisfaction with physical therapy and nursing services alongside notable gaps in coordination and follow-through for specialty therapies.
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Help Me Choose4overall · 20 ratings combined
4★ on Google (20)
L. Mays
Aug 2025
I want to thank the nursing team that visited me after my hospital stay. My physical therapy nurse and regular health nurse were really nice to me. They answered questions that I had and took their time in helping me. Again, thank you for the medical service that was provided to me.
Jan Howes
Jun 2025
We had expert care by the occupational therapists and great care by physical therapists. Centerwell was available and helpful when we called and had questions. We would recommend them.
Kathy L
Oct 2024
The Nurse & Physical Therapist have been wonderful. The nurse has been an interracial part of my health by calling Doctors if there is something wrong. The physical therapist has helped me walk better with my walker and has helped me get stronger! Thank you CenterWell Home Health
C Thompson
Aug 2024
The service from Centerwell was great. The Therapists calls the day before to verify if we were in agreement with the date and time of service. They were always prompt. They treated my mother like she was family. They were very kind and supportive. My mother felt well cared for. Yolanda and Bob were just wonderful. I would highly recommend Cenwell to friends and fsmily
Laura Di
Mar 2024
PT, OT, SLP, home nurse, and aide were ordered. PT very good. Swauvic excellent. Some sessions were a bit short time wise but he is very good and professional. OT not helpful at all and only came 3 times then stopped despite orders. SLP never came and after 1 month I called to ask if they were coming. Home RN came several times for wound care but did not assess patient fully, then despite open wound signed off. 2 weeks later wound bleeding excessively I had to call centerwell urgently and they sent a RN who didn’t seem to know how to apply a pressure dressing and did not have any of the needed supplies. Aide never came. Initially Centerwell seemed good but lack of services became apparent.
CenterWell Home Health is a Medicare-certified home health agency (certified since 2007). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
5.0 / 5
Medicare star rating
Services offered
What patients say
3.0 / 5 patient survey rating
377 completed patient surveys, 20% response rate.
Hospital outcomes
How patients did
Service area
CenterWell Home Health reports serving 173 ZIP codes, including Chicago, Aurora, Schaumburg, Elgin, Evanston, Waukegan, Arlington Heights, Crystal Lake, Des Plaines, Glenview and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 147979. National figures are the average across all certified agencies.
CenterWell Home Health offers Home Health.
CenterWell Home Health is located at 135 N Arlington Heights Rd Ste 106 in Buffalo Grove, Illinois.
Reviewers largely praise CenterWell Home Health's nurses and physical therapists for helping patients recover strength and mobility after hospital stays, describing the staff as prompt, kind, and attentive. However, one detailed review points to inconsistent follow-through, with ordered occupational therapy, speech therapy, and aide visits not materializing, and a nurse who missed a worsening wound.
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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