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Carroll Pointe Nursing & Rehabilitation

307 N Castleman St

4(12 ratings)

Carroll Pointe Nursing & Rehabilitation, photo 11 / 3

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
120
Extra services
Offers hospice care alongside skilled nursing
Therapy access
Outpatient PT, OT, and speech therapy on-site

What Families Think

Reviews of Carroll Pointe are sharply divided: several reviewers describe serious lapses in daily care, cleanliness, and medication handling, while a couple of others praise the compassion shown to their family members. The facility offers a fuller continuum of services (long-term care, memory care, hospice, and outpatient therapy) than a typical skilled nursing home, but multiple complaints raise concerns about staffing and oversight.

The Good

  • Some families praise staff compassion and kindness
  • Offers hospice and memory care alongside skilled nursing
  • On-site outpatient physical, occupational, and speech therapy
  • Helps residents transition home after hospitalization

The Bad

  • Multiple reports of unclean rooms and slow personal care
  • One report of a medication dose left unadministered but logged as given
  • Several reviewers cite poor management and low staff morale
  • One reviewer noted the building needs noticeable repairs

AI-generated from reviews and community data.

Carroll Pointe Nursing & Rehabilitation is a senior living community in Oak Grove, Louisiana offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 12 reviews.

About Carroll Pointe Nursing & Rehabilitation

Carroll Health & Rehab LLC is a skilled nursing and rehabilitation facility in Oak Grove, Louisiana, offering a comprehensive continuum of care including short-term rehabilitation, long-term care, memory care, and hospice services.

The facility provides skilled nursing and rehabilitation services focused on recovery after hospitalization, with individualized treatment plans and coordinated clinical oversight designed to help residents regain independence and transition home safely. Rehabilitation therapy is delivered by a dedicated team committed to outcome-driven care.

Beyond inpatient services, Carroll Health & Rehab offers comprehensive outpatient therapy services including physical, occupational, and speech therapy, allowing individuals to continue their recovery with the same care team. The facility also provides compassionate long-term care and memory care services tailored to each resident's needs, supporting dignity and quality of life.

The community emphasizes a holistic approach that supports the mental, physical, and spiritual health of residents, creating an environment designed to help individuals feel connected, supported, and at home. The facility's admissions team guides prospective residents and families through the intake process and transition into care.

Types of Care at Carroll Pointe Nursing & Rehabilitation

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Carroll Pointe Nursing & Rehabilitation

4overall · 12 ratings combined

4★ on Google (12)

SHERAN DUKES

Mar 2026

via Google

My mother is 80 yrs old and she is a resident there and the care is terrible. She is currently in the hospital. 1. Her room is never clean, 2. She has to wait forever to be cleaned, 3. I found out that the aides place their personal belonging in her room and her refrigerator, 4. They never provide her with routine hair and skin care. 5. Her meds were left on her tray, but the med tech on duty signed off stating that she administered her meds to her. Most of the workers have no compassion for the patients.....and some of them are from my hometown, Lake Providence, LA. My mother pays for services that are not being rendered to her properly and consistently. She chose to remain there because she doesn't want to leave her 83 yr old sister. The place, itself, isn't terrible but could definitely use a lot of noticeable repairs. The employees who work there make the statement, starting at the top. They simply do not care and it shows...being overworked and underpaid, results in poor patient care. Its just a needed paycheck...period. Every resident/ patient should be treated with compassion and dignity regardless of their race, religion, etc.

Art Orwig

Feb 2026

via Google

I spent a yr in this place 😞 and it was one of the worst yrs of my life the people running this place Yvonne and Brian are clueless and neither do there jobs especially Yvonne she's suppose to be over medical and will say I told Brian that felt sorry for him seeing he. Not only has to do his job but has to also help Yvonne with hers oh there is one person there u can depend on and go to him for almost anything Caden

Stephanie

Nov 2025

via Google

This is the worst place ever I would give it a negative 1,it's nothing good about this place NOTHING!!

Domenica Andrade

Jul 2025

via Google

They made my mom feel so comfortable

Linda King

Mar 2023

via Google

A Huge Thank You for all the caring hard work you all do. Health care workers are very special people who share compassion, kindness, and love on a daily basis! Ya'll truly are a Blessing to alot of families. Just be sure that your job is a very important job to many. I personally feel blessed that Carroll Pointe Nursing and Rehabilitation was God sent to Kenny and I. You're in my prayers daily!

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Government Inspection History

8 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 28, 2025Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 1, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 1, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 1, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 1, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2025

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadNo revisit needed

Apr 11, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 16, 2025

Jan 29, 2025Health Complaint4 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 13, 2025

  • Have policies on smoking.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2025

Nov 12, 2024Health Complaint4 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 27, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 27, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024

Oct 9, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 8, 2024

Sep 17, 2024Health Complaint3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 1, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 1, 2024

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 1, 2024

Jun 26, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 10, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024

  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024

Jul 26, 2023Fire Safety StandardHealth Standard3 citations
  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Carroll Pointe Nursing & Rehabilitation offer?

Carroll Pointe Nursing & Rehabilitation offers Memory Care and Skilled Nursing / Long Term Care.

Where is Carroll Pointe Nursing & Rehabilitation located?

Carroll Pointe Nursing & Rehabilitation is located at 307 N Castleman St in Oak Grove, Louisiana.

What do families say about Carroll Pointe Nursing & Rehabilitation?

Reviews of Carroll Pointe are sharply divided: several reviewers describe serious lapses in daily care, cleanliness, and medication handling, while a couple of others praise the compassion shown to their family members. The facility offers a fuller continuum of services (long-term care, memory care, hospice, and outpatient therapy) than a typical skilled nursing home, but multiple complaints raise concerns about staffing and oversight.

How did Carroll Pointe Nursing & Rehabilitation do on recent health and safety inspections?

Carroll Pointe Nursing & Rehabilitation had 8 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Carroll Pointe Nursing & Rehabilitation?

Submit the Request Information form on this page to connect with Carroll Pointe Nursing & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Oak Grove.