Carolton Chronic Convalescent

3.1(39 ratings)· Fairfield average: 4.3

1 / 5

Quick Facts

Total units: 170
Medicare rating: 1 of 5
Ownership: For profit, Corporation
Certified beds: 170
Inspections: View history (74 citations)

What Families Think

Reviews of Carolton Chronic Convalescent are mixed, with praise for physical and occupational therapy staff but repeated criticism of a specific supervisor's conduct and concerns about cleanliness, staffing levels, and communication with families.

The Good

Physical and occupational therapy staff called compassionate and skilled
Nursing staff described as attentive and patient with residents
Rehab helped one resident recover from serious injuries

The Bad

Multiple reviewers describe a supervisor as rude and dismissive with families
One report of a dirty room and a mouse sighting
One report of infrequent contact with the case worker
One report of minimal weekend staffing and inattentive aides
One report of a long-term resident receiving little therapy or mobility support

AI-generated from reviews and community data.

Carolton Chronic Convalescent is a senior living community in Fairfield, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 39 reviews.

About Carolton Chronic Convalescent

Carolton Chronic Convalescent is a skilled nursing and long-term care facility in Fairfield, Connecticut, with a licensed capacity of 170 residents. The community provides rehabilitation and ongoing care for patients requiring medical support and therapeutic services.

Family experiences at Carolton vary considerably. Some families describe compassionate, professional nursing and therapy staff who helped residents regain mobility and independence after serious injuries. Physical and occupational therapists are noted as both skilled and kind. However, other families report significant gaps in care and attention, including delayed response times to call buttons, inconsistent cleanliness, and maintenance issues. Staff demeanor is inconsistent; while some individual caregivers earn praise for patience and dedication, others have been characterized as grumpy, inattentive, or dismissive when families raised questions. One family noted that a supervisor named Zippy was supportive during a difficult time.

Facility conditions and daily care routines are points of concern in several reviews. Families report water jugs left unfilled, long delays in response to calls, limited activities or therapy engagement for some residents, and cleanliness issues. The case management experience has also drawn criticism for poor communication and unavailability.

Carolton holds a 3.1-star rating across 39 Google reviews, reflecting sharply divided experiences. Prospective families should understand that outcomes and satisfaction appear highly dependent on individual staff members and circumstances, with some receiving excellent rehabilitation support and others encountering neglect and poor conditions.

Types of Care at Carolton Chronic Convalescent

Skilled Nursing / Long Term Care

Amenities

Room Amenities

Cable or Satellite TV
Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Meals & Dining

Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Restaurant style Dining Room

Community Amenities

24-Hour Staff
Chapel / Religious Services
Gathering / Activity Spaces
Housekeeping
Laundry Service
Medication Management
On-Site Nurse (RN)

Activities

Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Carolton Chronic Convalescent

3.1overall · 39 ratings combined

3.1★ on Google (39)

Write a review

NICOLE SILVESTRO

Jun 2026

via Google ↗

I rarely leave negative reviews, but our experience with Ziggy (Eric) was unacceptable. A close family member was recently at The Carolton and Ziggy was consistently rude, defensive, and dismissive whenever questions were asked. Rather than helping families understand what was happening/had happened, he seemed to view reasonable questions as a challenge to his authority. His lack of compassion and professionalism added unnecessary stress to an already difficult situation. Healthcare providers do not have to be perfect, but they should treat patients and families with respect and EMPATHY. Unfortunately, that was not our experience and I do not believe Ziggy is suited for a patient-facing healthcare role.

luke dipippo

Jun 2026

via Google ↗

My Father passed yesterday at the age of 64 while in the care of the Carolton. He was able to find friendship in some of the staff. The nursing staff was more than good overall and Brenna was hard on him for physical therapy when she needed to be. My father was callous, but the staff rolled with his punches when they certainly didn’t have to. If it wasn’t for the supervisor, Zippy, I would have given them 4 stars. He was incredibly rude, insensitive and almost acted downright nasty to my family while we grieved and said our final goodbyes. In fact, he kicked us out of a rec room they had provided us while we were in the middle of making arrangements on the phone with the funeral home and alerting family to our father’s passing. He had zero tact and or patience with us while we asked for details. He almost acted as if we were the crazy ones and should have expected this outcome. How he is in the business of short term and long term care I’ll never know. Zippy should resign.

Christine Inman

Jun 2026

via Google ↗

This place is terrible! Most of the staff is grumpy and inattentive. Water jug was never filled for my family member. The case worker needs to be replaced.....never could find the time to meet with us until the day before discharge. She would literally run away from us when she saw us. No chair in the room for a visitor. Borrowed one from the sunroom and was reprimanded by staff to put it back. Weekend staff are almost nonexistent. Aides in the break room most of the day. My family member was given a recliner that was filthy and falling apart. There were never any progress reports and no contact with any medical staff. The two rehab staff that we dealt with were wonderful and did answer our questions. Suggest you do NOT choose this facility for your loved one. It is sub-par in so many ways.

vincent sanfilippo

May 2026

via Google ↗

My mothers been there for three years hates it feels like prison. A couple of staff members are nasty the buzzer never stops they take hours before coming in the place is runner down food sucks dirty smelly I was there and there was a baby mouse running in the hallway I stepped on it pretty disgusting they never get my mom up moving no therapy leave her stuck in a wheel chair when she dies it’s gonna be the home that kills her will not recommend

Chris Warwick

Jan 2026

via Google ↗

After being involved in a serious motor vehicle accident I stayed at The Carolton for rehabilitation of my broken femur, shoulder, back and hand. I was unable to walk or care for myself. I noticed immediately that the staff were uniquely kind and compassionate towards me. My physical and occupational therapists were compassionate and professional. They helped me safely regain my ability to walk and were ever vigilant to my rehabilitation needs. I would recommend this facility to a loved one or friend.

Government Inspection History

4 inspection visits in the last three years, 74 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 8, 2025Fire Safety StandardHealth ComplaintHealth Standard34 citations

Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 29, 2025
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 29, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 18, 2025
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 18, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 18, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025

Jun 14, 2024Health Complaint1 citation

Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2024

Feb 7, 2023Fire Safety StandardHealth Standard29 citations

Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

Feb 25, 2020Fire Safety StandardHealth Standard10 citations

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2020
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2020
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2021
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity B of L: potential for minimal harm, patternCorrected Mar 16, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Carolton Chronic Convalescent offer?

Carolton Chronic Convalescent offers Skilled Nursing / Long Term Care.

Where is Carolton Chronic Convalescent located?

Carolton Chronic Convalescent is located at 400 Mill Plain Rd in Fairfield, Connecticut.

What do families say about Carolton Chronic Convalescent?

How did Carolton Chronic Convalescent do on recent health and safety inspections?

Carolton Chronic Convalescent had 4 government inspection visits in the last three years, with 74 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Carolton Chronic Convalescent?

Submit the Request Information form on this page to connect with Carolton Chronic Convalescent and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Carolton Chronic Convalescent? Claim this listing to update photos, pricing, and details. It's free.

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Quick Facts

Total units: 170
Medicare rating: 1 of 5
Ownership: For profit, Corporation
Certified beds: 170
Inspections: View history (74 citations)

What Families Think

The Good

Physical and occupational therapy staff called compassionate and skilled
Nursing staff described as attentive and patient with residents
Rehab helped one resident recover from serious injuries

The Bad

Multiple reviewers describe a supervisor as rude and dismissive with families
One report of a dirty room and a mouse sighting
One report of infrequent contact with the case worker
One report of minimal weekend staffing and inattentive aides
One report of a long-term resident receiving little therapy or mobility support

AI-generated from reviews and community data.

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Carolton Chronic Convalescent

Quick Facts

What Families Think

The Good

The Bad

About Carolton Chronic Convalescent

Types of Care at Carolton Chronic Convalescent

Amenities

Room Amenities

Meals & Dining

Community Amenities

Activities

Need help deciding?

Reviews of Carolton Chronic Convalescent

Request information

Government Inspection History

Frequently Asked Questions

Nearby Communities

Sturges Ridge of Fairfield

Maplewood at Southport

Senior Living Options, LLC

Southport Center For Nursing & Rehabilitation

Ludlowe Center for Health and Rehabilitation

Cambridge Health And Rehabilitation Center

Prefer to stay home?

Always Caring Of Connecticut

Visiting Angels Senior Home Care

Comfort Keepers