Martha Hodges
Jan 2022
Scheduled 3 visits with us without showing up or calling to let us know that no-one was coming. Did not even offer up an excuse as to why no-one did.
3(2 ratings)· Radford average: 4.6
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
There is very little review information available for this home health and hospice provider in Radford, Virginia. The single available review describes a serious problem with reliability, and the community's overall Google rating is low.
AI-generated from reviews and community data.
Carilion Clinic Home Care - New River Valley is a home health agency serving Radford, Virginia offering Home Health.
Carilion Clinic Home Care - New River Valley is a Medicare-certified home health agency serving clients in the Radford area. Operating as a nonprofit since 1982, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a 3.0 out of 5 star quality rating from CMS. Reviewers have raised concerns about appointment reliability and communication, with one describing missed visits without advance notice or explanation.
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Help Me Choose3overall · 2 ratings combined
3★ on Google (2)
Martha Hodges
Jan 2022
Scheduled 3 visits with us without showing up or calling to let us know that no-one was coming. Did not even offer up an excuse as to why no-one did.
Carilion Clinic Home Care - New River Valley is a Medicare-certified home health agency (certified since 1982). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
306 completed patient surveys, 25% response rate.
Hospital outcomes
How patients did
Service area
Carilion Clinic Home Care - New River Valley reports serving 34 ZIP codes, including Blacksburg, Christiansburg, Radford, Barren Springs, Belspring, Check, Copper Hill, Draper, Dublin, Dugspur and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497260. National figures are the average across all certified agencies.
Carilion Clinic Home Care - New River Valley offers Home Health.
Carilion Clinic Home Care - New River Valley is located at 701 Randolph St in Radford, Virginia.
Carilion Clinic Home Care - New River Valley carries a 3.0 out of 5 rating from 2 Google reviews. There is very little review information available for this home health and hospice provider in Radford, Virginia. The single available review describes a serious problem with reliability, and the community's overall Google rating is low. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Carilion Clinic Home Care - New River Valley is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Carilion Clinic Home Care - New River Valley directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Carilion Clinic Home Care - New River Valley? Claim this listing to update photos, pricing, and details. It's free.
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