MyLivingChoice

Carilion Clinic Home Care - New River Valley

701 Randolph St

3(2 ratings)· Radford average: 4.6

Carilion Clinic Home Care - New River Valley, photo 1

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1982

What Families Think

There is very little review information available for this home health and hospice provider in Radford, Virginia. The single available review describes a serious problem with reliability, and the community's overall Google rating is low.

The Bad

  • One report of three scheduled home visits missed without notice or explanation

AI-generated from reviews and community data.

Carilion Clinic Home Care - New River Valley is a home health agency serving Radford, Virginia offering Home Health.

About Carilion Clinic Home Care - New River Valley

Carilion Clinic Home Care - New River Valley is a home health and hospice community in Radford, Virginia.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Carilion Clinic Home Care - New River Valley

Home Health

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Reviews of Carilion Clinic Home Care - New River Valley

3overall · 2 ratings combined

3★ on Google (2)

Martha Hodges

Jan 2022

via Google

Scheduled 3 visits with us without showing up or calling to let us know that no-one was coming. Did not even offer up an excuse as to why no-one did.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Carilion Clinic Home Care - New River Valley, never sold or shared.

Medicare Quality of Care

Carilion Clinic Home Care - New River Valley is a Medicare-certified home health agency (certified since 1982). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency83%US 79%
  • Rated their overall care 9 or 10 out of 1088%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well88%US 86%
  • The team discussed medicines, pain and home safety85%US 82%

306 completed patient surveys, 25% response rate.

Hospital outcomes

  • Discharged to the community93%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
  • Preventable hospital visits during care (lower is better)8%US 11%Better than

How patients did

  • Care started within 2 days of referral97%US 94%
  • Patients got better at walking or moving around83%US 83%
  • Patients got better at getting in and out of bed88%US 83%
  • Patients got better at bathing86%US 86%
  • Patients' breathing improved88%US 85%
  • Patients got better at taking medications correctly81%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations76%US 61%

Service area

Carilion Clinic Home Care - New River Valley reports serving 34 ZIP codes, including Blacksburg, Christiansburg, Radford, Barren Springs, Belspring, Check, Copper Hill, Draper, Dublin, Dugspur and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497260. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Carilion Clinic Home Care - New River Valley offer?

Carilion Clinic Home Care - New River Valley offers Home Health.

Where is Carilion Clinic Home Care - New River Valley located?

Carilion Clinic Home Care - New River Valley is located at 701 Randolph St in Radford, Virginia.

What do families say about Carilion Clinic Home Care - New River Valley?

There is very little review information available for this home health and hospice provider in Radford, Virginia. The single available review describes a serious problem with reliability, and the community's overall Google rating is low.

Does Medicare cover care from Carilion Clinic Home Care - New River Valley?

Yes. Carilion Clinic Home Care - New River Valley is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Carilion Clinic Home Care - New River Valley?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Carilion Clinic Home Care - New River Valley?

Submit the Request Information form on this page to connect with Carilion Clinic Home Care - New River Valley and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Carilion Clinic Home Care - New River Valley? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

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