Dalih Suchet
Aug 2021
I have referred several people/clients to WholeCare. They do a great job accessing each individuals needs. They map out appropriate care and carefully select the best caregiver.
1 / 5Quick Facts
What Families Think
Families generally praise the individual caregivers sent by Caregivers by WholeCare, describing them as kind, skilled, and well-matched to client needs. However, several reviewers report significant problems with the company's administrative and scheduling operations, including poor communication and unreliable staffing.
The Good
- Caregivers described as kind and attentive
- Company responsive to caregiver-fit issues
- Careful assessment of individual client needs
- Recommended by industry professionals
The Bad
- One report of failure to provide insurance claim documentation
- Multiple reports of inconsistent caregiver scheduling
- One account of abrupt service termination due to staffing shortage
- Communication with office described as poor by some
AI-generated from reviews and community data.
Caregivers by WholeCare is a home care agency serving Brentwood, Tennessee offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Emergency Call System and 24-Hour Staff. Families rate it 4.5 out of 5 across 11 reviews.
About Caregivers by WholeCare
Caregivers by WholeCare is a home health and hospice provider serving Brentwood, Tennessee. The company delivers in-home care including assistance with bathing, light housekeeping, and end-of-life services for elderly clients.
Families report that caregivers themselves are often attentive and respectful, with one family noting the company is "professional to work with" after two years of continuous care. When problems arise, some families describe the company as responsive in addressing caregiver issues. However, reviews consistently flag administrative challenges: one family experienced repeated caregiver changes despite paying out of pocket, while another struggled for weeks to obtain documentation needed for insurance claims, which prevented reimbursement processing.
The service carries a 4.5-star Google rating based on 11 reviews. While several families commend the quality of individual caregivers and the company's attention to client needs, potential clients should understand that administrative responsiveness appears uneven, and continuity of assigned staff can be an issue.
Types of Care at Caregivers by WholeCare
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Housekeeping
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Help Me ChooseReviews of Caregivers by WholeCare
4.5overall · 11 ratings combined
4.5★ on Google (11)
Sara R.
Sep 2020
The service was terrible. I was paying out of pocket for someone to come to my home once a week to help with bathing, and light housekeeping. They never sent the same person three weeks in a row. The fourth caregiver was wonderful, when she didn't show up on her third visit, I called Whole Care and they told me that she was fired. I then called the caregiver directly and she told me she was in a car accident. I asked her if she had been hurt, and she assured me that she may have whiplash, but otherwise she was fine and she intended to return to work next week. I told her that WholeCare told me that morning that she had been fired. She had no idea. On the third visit of the fifth caregiver, someone from the office called her twice while she was at my home working. The second time she answered the phone, the person on the other end asked if I was within hearing range and I was, the caregiver was told to step outside so she could talk privately. I later found out that the fifth caregiver would be the last as they were going to terminate my service. I asked why they were terminating my service and they said they had other clients with more needs and didn't have enough employees to cover all the clients. Although, the caregivers were very helpful and kind, the business end of this company is awful.
Peggy Marchetti
Jan 2020
We have been working with Wholecare now for over two years caring for our mom at home. This company is professional to work with. Our caregiving team is very good. If there is an issue the company is right on it and try to find the right caregivers for each client. I would recommend Wholecare to any family needing good solid home care for their loved ones.
Paul Stinson
Feb 2019
Very good caregivers for elderly parent. However administrative support is terrible. After repeated requests for information necessary to pursue a claim with our long-term insurance provider, WholeCare has failed to provide standard information for several weeks of service. This failure is preventing evaluation of our claim, causing the loss of payments by insurance company. Can not recommend this company if you expect cooperation with long-term care insurance claims.
Katlyn Green
Sep 2018
“I have found Caregivers by WholeCare to be more than the average provider. The values of the company manifest through the ranks into every representative they send. The work of the caregivers is infused with a high esteem for the older adult, and respect for their comfort levels. As a professional in the industry, I recommend this provider regularly!
Frequently Asked Questions
What types of care does Caregivers by WholeCare offer?
Caregivers by WholeCare offers At-Home Care.
Where is Caregivers by WholeCare located?
Caregivers by WholeCare is located at 761 Old Hickory Blvd #103 in Brentwood, Tennessee.
What do families say about Caregivers by WholeCare?
Families generally praise the individual caregivers sent by Caregivers by WholeCare, describing them as kind, skilled, and well-matched to client needs. However, several reviewers report significant problems with the company's administrative and scheduling operations, including poor communication and unreliable staffing.
How can families visit Caregivers by WholeCare?
Submit the Request Information form on this page to connect with Caregivers by WholeCare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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