Shelly
Apr 2026
We are writing this complaint based on our recent experience with this home health agency. The team came to assess a patient at our facility. At the time of their arrival, we informed them that the patient was asleep and asked if they could return the following day. Instead, the patient was discharged from all home health services, which felt inappropriate and concerning given the situation. Additionally, we have had ongoing issues with scheduling. We have repeatedly requested visits before 5:00 PM due to many of our residents having dementia and needing care earlier in the day. Despite this, the team consistently arrives around 6:30 PM, which is too late for our residents and disrupts their routine especially with dementia and sundowning. Overall, the lack of flexibility, poor communication, and questionable discharge decision have made this a frustrating experience.





