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Care IV Home Health

100 Ridgeway St #3

2.8(6 ratings)· Hot Springs average: 4.3

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Care IV Home Health, photo 11 / 5

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2006

What Families Think

Reviews for Care IV Home Health are sharply divided, with some families praising the agency's advocacy and physical therapy support, while others describe serious lapses in staffing reliability and professionalism. The overall Google rating of 2.8 from a small number of reviews reflects this inconsistency.

The Good

  • Staff advocated for patients even after discharge
  • Physical therapy helped an 88-year-old improve dramatically
  • Agency educated families to work through care-related fears
  • Willing to swap therapists when a family raised concerns

The Bad

  • Multiple reports of unprofessional or neglectful staff conduct
  • One report of nursing schedule not matching what was promised
  • One report of a rude, unprofessional nurse manager
  • One report of a patient left in poor condition

AI-generated from reviews and community data.

Care IV Home Health is a home health agency serving Hot Springs, Arkansas offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 2.8 out of 5 across 6 reviews.

About Care IV Home Health

Care IV Home Health is a home health and hospice community in Hot Springs, Arkansas.

Families rate Care IV Home Health 2.8 out of 5 based on 6 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Care IV Home Health

Home Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Care IV Home Health

2.8overall · 6 ratings combined

2.8★ on Google (6)

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Danielle Daves

Jul 2023

via Google ↗

I dealt with two other Home Health agencies and two hospice agencies with my mother. They were decent with her but treated me like a dog. When I needed home health, I was worried but Care IV couldn't have treated me or my husband better. They advocated for me even after I had been discharged from Home Health. They even took time to educate us to work beyond phobias which benefits us both for the rest of our lives. Home Healthcare is a very difficult field and requires a strength most nurses can't manage. We could never truly express how thankful we are to them.

Casey Gilmore

May 2022

via Google ↗

Unprofessional. Neglectful. Liars. We were told in order to go home with our trached daughter, we had to have 24 hour nursing for the first two weeks. They sent over a schedule to the hospital that showed we had nursing, but they LIED about the schedule and we had one nurse that showed up and saved the day. Amanda, the nurse manager, was the most unprofessional, arrogant, flat out rudest lady I have ever dealt with. I asked her politely to leave my house and never return. She treated our nurses terribly and had no business being in the position she was in! I would not be surprised at all if they were sued for neglect or God forbid, were investigated for a death of one of their patients. This company should be shut down!

Dena Popara

Dec 2020

via Google ↗

We used Care IV for my 88-year-old mother with Parkinsonism. Overall, we were very pleased with their professionalism and good nature and encouragement. Mom improved dramatically with their physical therapy. My only complaint is that one of the physical therapists was too hard on my mom, early in her therapy. I understand that people need to be pushed to improve but that session was just too much. Perhaps it was my fault for not insisting that the therapist lighten up. I commented to Care IV and different therapists were sent thereafter, who were wonderful.

Mary Francis

Jan 2017

via Google ↗

Unprofessional. Inconsiderate. Left my sister in a horrible condition for her 7 year old to come home to. I wouldn't recommend to my worst enemy

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Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Care IV Home Health, never sold or shared.

Medicare Quality of Care

Care IV Home Health is a Medicare-certified home health agency (certified since 2006). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency82%US 79%
  • Rated their overall care 9 or 10 out of 1082%US 85%
  • Care was given in a professional way86%US 89%
  • The team communicated well82%US 86%
  • The team discussed medicines, pain and home safety87%US 82%

82 completed patient surveys, 20% response rate.

Hospital outcomes

  • Discharged to the community71%US 80%Worse than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)17%US 11%Worse than

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around87%US 83%
  • Patients got better at getting in and out of bed88%US 83%
  • Patients got better at bathing88%US 86%
  • Patients' breathing improved85%US 85%
  • Patients got better at taking medications correctly90%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations77%US 61%

Service area

Care IV Home Health reports serving 32 ZIP codes, including Hot Springs National Park, Amity, Arkadelphia, Beedeville, Bismarck, Bonnerdale, Caddo Gap, Donaldson, Friendship, Glenwood and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 047174. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Care IV Home Health offer?

Care IV Home Health offers Home Health.

How much does Care IV Home Health cost?

Care IV Home Health has not published its pricing. For context, communities in Hot Springs that publish rates start around $4,495 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Care IV Home Health located?

Care IV Home Health is located at 100 Ridgeway St #3 in Hot Springs, Arkansas.

What do families say about Care IV Home Health?

Reviews for Care IV Home Health are sharply divided, with some families praising the agency's advocacy and physical therapy support, while others describe serious lapses in staffing reliability and professionalism. The overall Google rating of 2.8 from a small number of reviews reflects this inconsistency.

Does Medicare cover care from Care IV Home Health?

Yes. Care IV Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Care IV Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Care IV Home Health?

Submit the Request Information form on this page to connect with Care IV Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Care IV Home Health? Claim this listing to update photos, pricing, and details. It's free.

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