Care and Comfort at Home

Scott Haugh, JD

Aug 2020

via Google ↗

C&C has been caring for my mom. They do a wonderful job, have great employees and are very responsive to any concerns.

Linda Nordin

Aug 2020

via Google ↗

Janae was a very dependable partner in caring for my mom, for as long as we could keep her at home.

Jack Keenan

Jul 2020

via Google ↗

Very professional staff. The caregivers are excellent!

Stephanie Olson

Jan 2020

via Google ↗

My mother-in-law received excellent care from 2 different Care and Comfort caregivers. Both Lisa B. and Olivia N. helped our family considerably during the short time my mother-in-law was at home receiving hospice care. Not only did they provide kind, considerate, and attentive care for her, they also helped out with chores around the house. On multiple occasions, Lisa completed tasks before I even thought to ask for her help. She went above and beyond my expectations. To be truthful, I was very overwhelmed and scared with the idea of bringing my mother-in-law home to die in her house; I could not have gotten through it without the help from Lisa and Olivia. Not only did the staff help with my mother-in-law, they were extremely supportive of our entire family. They did a great job coordinating with the hospice team. We chose to have "live in" services which worked out well. We were able to quickly and easily set up services. There were no difficulties with billing. The office was easy to reach, and staff answered my questions when I contacted them after my mother-in-law passed away. Based on my experience, I recommend this agency to other families.

Mel Jons

Nov 2019

via Google ↗

We are extremely unhappy with them, and let me tell you why:<br><br>1) They are late. 5-10 minutes is understandable, but when they are anywhere between 25-45 (yes, 45!!) minutes late, it's unacceptable. And multiple times--at least 4 times, causing us to be late to work because my grandma cannot answer the door by herself so we could not leave when we needed to. Additionally, when their caregivers are late, we did not even get courtesy calls. We had to call them to be like, ???, and then we'd hear "oh, they went to the wrong address" or "oh, their car didn't start" but this was never communicated to us until WE called. This tardiness is also not specific to one girl; there is only one caretaker who was consistently on time but we have a HUGE issue with her work ethic, which leads us to...<br><br>2) Laziness! The company puts in its bio that their caregivers will do light housework for their patients. My 92-year-old grandmother (93 in two weeks, go her!) asked this caretaker to put away the clean dishes. She responded that's not her job, unless she herself ate something. That in and of itself is weird, but then the kicker was that my grandma did not want to wait to have them put away, so she got up and started doing them. The lady STILL DID NOT HELP even after her patient got up and 'walked' (she needs a walker to take a few steps, and a wheelchair for any longer trips) herself to the dishwasher and started putting them away. It was only after my grandmother had put away about half before she became too tired that this lady stepped in. Seriously?? Our coverage needs are about 3-4 hours a day, and if she cannot be bothered to do anything during that time, what's the point of her?<br><br>3) Fudging hours. This is a biggie. In the last three months alone, we've had to have four invoices adjusted because caretakers were calling in from their mobile phones before they arrived at the house. As I mentioned earlier, we stay at the house until the caretaker gets there, and we have records of when they actually show up & leave. One of the girls that was consistently late kept putting in her hours that she was there before the arranged time! Luckily Care & Comfort itself was amenable to modifying the bills to show accurate times.<br><br>So needless to say, we are completely done with this service. I will say their administrators and schedulers are fine, but that can't make up for the bad care. If you want to use them, that's your prerogative, but we highly suggest you look elsewhere if you actually want caregivers who are punctual, honest, and actually help their clients.